EN
  • Čeština
  • Español
  • Italiano
  • Deutsch
  • Polski
  • Français
  • 日本語
Login

PNG Buffer Full #13508 (MK4) #21508 (MK3.9) #23508 (MK3.5)

Menu
Relevant for:
Last updated 2 months ago
This article is also available in following languages: 
CSPLDEESITFRJA

What happened?

The Original Prusa MK4/MK3.9/MK3.5 electronic boards have memory, including a dedicated dynamic memory for processing the PNG files, to show an image preview of a model on the printer display. In rare cases, this memory can be fully consumed, with the printer unable to perform any further action: when this happens, the printer will show the message: "The PNG buffer dynamic allocation failed - out of memory."

Error name: PNG Buffer Full

Error code: #13508 (MK4) #21508 (MK3.9) #23508 (MK3.5)

How to fix it? 

Restarting the printer is expected to resolve the error, and this is not expected to occur again. In case a restart does not resolve it, please contact our customer support, we will take it from here. 

Was this article helpful?

Comments

Still have questions?

Still have questions?

If you have a question about something that isn't covered here, check out our additional resources.
And if that doesn't do the trick, you can send an inquiry to [email protected] or through the button below.

Contact us