What happened?
The printer's power supply, the AC controller box, is equipped with a Residual Current Device, a safety device that switches off electricity automatically when a fault is detected.
In this scenario, the printer shows the message "Residual-current device tripped".
Error name: AC controller fault
Error code: #35332
How to fix it?
Never disassemble the printer's power supply, as it contains hazardous voltage and has no user-serviceable parts inside.
Improper handling can lead to printer damage and increased risk of electric shock.
Improper handling can lead to printer damage and increased risk of electric shock.
Contact our technical support, letting us know the error has occurred. Further diagnosis and guidance are needed from our side, likely resulting in a replacement of the AC controller box or Factory repair.
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