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    Puppy error #17514 (XL)

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    Relevant for:
    XL
    Last updated a year ago
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    What happened?

    On the Original Prusa XL, communication with the peripheral boards (e.g. Dwarf board) is achieved using the MODBUS protocol. In MODBUS, there are two types of devices: the master and the slave, also known, respectively, as client and server. On Original Prusa XL firmware, the master is the XLBuddy, and each slave is called puppy.

    After assigning an address to each puppy, the XLBuddy establishes communication with a specific puppy by sending a request. If the puppy does not respond to the request, the printer will show the message: "Puppy # not responding". 

    Error name: Puppy not responding

    Error code: #17514

    The error message will specify the name of the puppy that is not responding. 

    How to fix it?

    Re-flash firmware

    Download the firmware and if necessary the bootloader, and transfer it to your USB drive. Make sure to unmount the drive from your operating system before physically removing it.

    Insert the USB drive back into the printer and reboot the printer using the reset button directly next to the knob to initiate the flashing procedure. In case the procedure does not start, reboot the printer again by pressing the same reset button, and while the printer is booting up, press once the rotating knob.

    A visual inspection

    Before accessing any of the electronic boards, ensure that the printer is fully cooled down, and switched off for at least 10 minutes. 

    Inspect the wiring between the Sandwich board and the indicated puppy for a cable positioned into an incorrect port, a loose connection, or a visibly broken cable. 

    Are you still having issues? Contact our support team and let them know that you tried to fix the issue with these instructions. We will take it from there.

     

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