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                  1. Support
                  2. Printer troubleshooting
                  3. Puppy error #17514 (XL)
                   

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                  • What happened?
                  • How to fix it?

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                  Puppy error

                  #17514 (XL)

                  Relevant for

                  XL
                  14 comments
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                  What happened?

                  On the Original Prusa XL, communication with the peripheral boards (e.g. Dwarf board) is achieved using the MODBUS protocol. In MODBUS, there are two types of devices: the master and the slave, also known, respectively, as client and server. On Original Prusa XL firmware, the master is the XLBuddy, and each slave is called puppy.

                  After assigning an address to each puppy, the XLBuddy establishes communication with a specific puppy by sending a request. If the puppy does not respond to the request, the printer will show the message: "Puppy # not responding". 

                  Error name: Puppy not responding

                  Error code: #17514

                  The error message will specify the name of the puppy that is not responding. 

                  How to fix it?

                  Re-flash firmware

                  Download the firmware, and transfer it to your USB drive. Make sure to unmount the drive from your operating system before physically removing it.

                  Insert the USB drive back into the printer and reboot the printer using the reset button directly next to the knob to initiate the flashing procedure. In case the procedure does not start, reboot the printer again by pressing the same reset button, and while the printer is booting up, press once the rotating knob.

                  A visual inspection

                  Before accessing any of the electronic boards, ensure that the printer is fully cooled down, switched off, and disconnected from the mains for at least 10 minutes. 

                  From the rear of the printer, loosen the indicated four screws. It is not necessary to remove them completely. Then, slide up the electronics cover to remove it. This will expose the XLBuddy board, part of the Sandwich board, and if present, the XL-Splitter. 

                  The single-head and dual-head versions of the Original Prusa XL are not equipped with the XL-Splitter board. 

                  Inspect the boards, in particular the XLBuddy. Check for defects or damage on the surface, such as a detached component, or a visibly burnt spot.

                  If needed, disconnect the antenna cable from the XLBuddy board, and extract the XLBuddy board, using the two lower ejectors. Touch any electronic board only from its edges to avoid damaging its components. 

                  Sandwich/XL-Spitter - Nextruder cables

                  Inspect the Nextruder cables and their connectors, both from the electronic board side and from the Dwarf board side on each Nextruder. Check for any incorrect or loose connections or damage on the cables and connectors. 

                  For Nextruder 1 and 2, the cables are connected to the top center of the Sandwich board. More reference is on the linked guide, for printers with rear antenna, and printers with side antenna. 

                  For Nextruder 3, 4, and 5, the cables are connected to the XL-Splitter board. 

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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Extruder blob
                      • Multimeter usage
                      • PrusaLink Troubleshooting
                      • Homing error Z #17301 (XL)
                      • Modular bed error #17501 (XL)
                      • Dwarf error #17502 (XL)
                      • Nozzle Cleaning Failed #17834 (XL)
                      • Extruder preheat error #17202 (XL)
                      • Extruder thermal runaway #17204 (XL)
                      • Extruder Mintemp error #17208 (XL)
                      • Extruder Maxtemp error #17206 (XL)
                      • Puppy error #17514 (XL)
                      • No FW on USB flash drive #17604 (XL)
                      • Unsupported printer model #17610 (XL)
                      • Unsupported Buddy FW #17611 (XL)
                      • USB flash error #17613 (XL)
                      • Invalid FW size on USB flash drive #17603 (XL)
                      • USB flash drive not connected #17602 (XL)
                      • Firmware missing #17612 (XL)
                      • FW in internal flash corrupted #17608 (XL)
                      • Hash verification failed #17607 (XL)
                      • Imposter! Fake signature #17606 (XL)
                      • Flash erase error #17605 (XL)
                      • Unsupported firmware BBF file #17614 (XL)
                      • Modular bed error #17250 (XL)
                      • Toolchanger error #17135 (XL) #36135 (CORE One INDX)
                      • Extruder temp not matching #17210 (XL)
                      • Modular bed error #17251 (XL)
                      • Modular bed error #17252 (XL)
                      • Modular bed error #17253 (XL)
                      • Modular bed error #17254 (XL)
                      • Modular bed error #17256 (XL)
                      • Modular bed error #17257 (XL)
                      • Modular bed error #17302 (XL)
                      • Modular bed error #17303 (XL)
                      • Dwarf error #17503 (XL)
                      • ESP error #17505 (XL)
                      • ESP error #17506 (XL)
                      • ESP error #17504 (XL)
                      • Emergency stop #17510 (XL)
                      • Puppy error #17511 (XL)
                      • Puppy error #17512 (XL)
                      • Puppy error #41513 (XL+) #17513 (XL)
                      • Puppy error #17515 (XL)
                      • Puppy error #17516 (XL)
                      • Puppy error #17517 (XL)
                      • Puppy error #17518 (XL)
                      • Puppy error #17519 (XL)
                      • Puppy error #17520 (XL)
                      • Puppy error #17521 (XL)
                      • Puppy error #17522 (XL)
                      • Selftest failed (XL single-tool)
                      • Filament not loading (XL)
                      • Clogged hotend (XL)
                      • Heatbreak Mintemp error #17211 (XL)
                      • Heatbreak Maxtemp error #17212 (XL)
                      • Homing error X #17304 (XL)
                      • Homing error Y #31305 (CORE One) #35305 (CORE One L) #36305 (CORE One INDX) #17305 (XL)
                      • USB Port Overcurrent #17306 (XL)
                      • USB Device Overcurrent #17307 (XL)
                      • I2C Send Failed #17311 (XL)
                      • I2C Send Busy #17312 (XL)
                      • I2C Send Timeout #17313 (XL)
                      • I2C Send Undefined #17314 (XL)
                      • I2C Receive failed #17315 (XL)
                      • EEPROM I2C Receive Busy #17316 (XL)
                      • I2C Receive Timeout #17317 (XL)
                      • I2C Receive undefined #17318 (XL)
                      • Modular Bed Error #17319 (XL)
                      • Out of memory #17507 (XL)
                      • PNG Buffer Full #17508 (XL)
                      • Loadcell not calibrated #17523 (XL)
                      • Loadcell tare error #17524 (XL)
                      • Loadcell tare failed #17525 (XL)
                      • Loadcell measure failed #17526 (XL)
                      • Loadcell Bad Configuration #17527 (XL)
                      • Loadcell timeout #17528 (XL)
                      • LED Memory Error #17529 (XL)
                      • Marlin Request Timeout #17530 (XL)
                      • BBF Allocation Failed #17531 (XL)
                      • BBF Initialization failed #17532 (XL)
                      • Modular Bed Error #17320 (XL)
                      • Tangled filament
                      • Factory reset (CORE One L, CORE One, MK4/S, MK3.9/S, MK3.5/S, MINI/+, XL)
                      • Nextruder filament sensor (CORE One, CORE One L, MK4/S, MK3.9/S, XL/+)
                      • XY probe unstable #17105 (XL)
                      • XY position invalid #17106 (XL)
                      • Pin not reached #17107 (XL)
                      • Dock position out of bounds #17103 (XL)
                      • Tool offset out of bounds #17104 (XL)
                      • ESP not connected #17533 (XL)
                      • Connect Registration Failed
                      • Connect Registration Failed #17401 (XL)
                      • Selftest failed (XL multi-tool)
                      • Blue Screen of Death (BSOD) #31538 (CORE One) #35538 (CORE One L) #36538 (CORE One INDX) #26538 (MK4S) #13538 (MK4) #27538 (MK3.9S) #17538 (XL) #21538 (MK3.9) #28538 (MK3.5S) #23538 (MK3.5) #12538 (MINI)
                      • Stuck filament detection #31101 (CORE One) #35101 (CORE One L) #26101 (MK4S) #13101 (MK4) #27101 (MK3.9S) #21101 (MK3.9) #17108 (XL)
                      • Hotend Heater Overcurrent #17322
                      • Heatbed temp not matching #17209 (XL)
                      • Toolchanger problem #17813 (XL multi-tool)
                      • Under-extrusion (Nextruder printers)
                      • EXTRUDER ERROR #17536 (XL)
                      • Filament sensor stuck #31113 (CORE One) #35113 (CORE One L) #36113 (CORE One INDX) #17113 (XL) #26113 (MK4S) #13113 (MK4) #27113 (MK3.9S) #21113 (MK3.9) #28113 (MK3.5S) #23113 (MK3.5) #12113 (MINI/+)
                      • Homing error X #31304 (CORE One) #35304 (CORE One L) #36304 (CORE One INDX) #17304 (XL)
                      • Crash recovery repeated crash #31811 (CORE One) #35811 (CORE One L) #26811 (MK4S) #13811 (MK4) #27811 (MK3.9S) #21811 (MK3.9) #28811 (MK3.5S) #23811 (MK3.5) #17811 (XL) #12811 (MINI)
                      • Clogged nozzle (CORE One, CORE One L, XL, MK4/S, MK3.9/S)
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages

                  9 comments

                  Log in  to post a comment
                  ●●●●●●●●●●●●●●●●●●●●
                  •
                  I did what it said above. When I turned it back on the lights went red so I turned it off and back on then they were white. The machine doesn’t start the screen is blank. How long does it take to turn on or what do I do next
                  Reply
                  Gene
                  •
                  But, I got this error after a catastrophic print error where the print detached from the bed and somehow got tangled up in the print head so much that it pulled the #5 extruder completely off the x-y mount. Now the #5 extruder is no longer recognized. And, of course, I received the "Puppy error
                  #17514 (XL)."

                  As instructed above, I re-flashed the printer with the latest firmware. I pulled the buddy board off and inspected the trace lines (using a magnifinying glass) and didn't see any burnt out areas. The fuses on the splitter board also looked fine. After that, I re-installed the buddy board and turn on the printer. All extruders flash a blue light. Then extruders 1-4 turn green. Extruder #5 stays blue.

                  Now contacting support. for more help.
                  Reply
                  Gene
                  •
                  In case someone else has similar issues that the above instructions don't fix here is the result of my support discussion: After swapping cables with tool #4 and #5. Support was able to diagnose my issue as a dwarf board error. A new dwarf board is being sent for me install.

                  I will report back as soon as I apply the fix.
                  Reply
                  Brotherhood
                  •
                  I had this issue caused by not connecting the heat bed connector properly. From communication with support it seems this is a common enough mistake, yet the article doesn't mention this in any way.

                  Might be worth checking out for people having the same issue (especially after first build).
                  Reply
                  Ryan
                  •
                  Thank you, this was exactly my problem and I don't think I would have caught it without your comment!
                  Reply
                  Rich
                  •
                  Yup, was never connected. I’m going to add a note on the headbed step ! Thanks !
                  Reply
                  Vafadar
                  •
                  Hi I did all set you mentioned
                  But the problem doesn’t solve
                  Reply
                  Jan Kratochvíl
                  •
                  Hello. In that case please contact our support team.
                  Reply
                  laoraryn
                  •
                  Having the same trouble as TA3D, I have head 1 disconnected for repairs and I'm trying to print with head 4 instead, but the printer just gives this error. Is there a way to bypass it?
                  Reply