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                  1. Support
                  2. Printer troubleshooting
                  3. Extruder thermal runaway #17204 (XL)
                   

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                  • What happened?
                  • How to fix it?

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                  Extruder thermal runaway

                  #17204 (XL)

                  Relevant for

                  XL
                  16 comments
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                  What happened?

                  The printer will display "Extruder thermal runaway: Check the thermistor wiring for potential damage" if the temperature on the nozzle drops by 6 ºC for an extended period of time. This temperature drop would usually not be an issue, but if the heat is not recovered after 20 seconds the error will happen. In this case, the printer will stop the heating and display the message on the screen. The printer then waits for the user to inspect all parts and if needed fix the issue.

                  Error name: Hotend thermal runaway

                  Error code: #17204 

                  How to fix it?

                  The error might indicate some issue with the wiring, either the heater or the thermistor cables are possibly damaged.

                  A visual inspection

                  Before breaking out the multimeter you should check the Dwarf board, where the thermistor and heater reside, to ensure that no wires have broken off, or are disconnected. 

                  Before you start, make sure:

                  • the filament is unloaded from the extruder
                  • the printer is turned OFF and unplugged from electricity
                  • the hotend and the heatbed are cooled down to ambient temperature
                  Since we will handle tools and work with the extruder high above the heatbed, it is necessary to protect it.

                  Place an empty Prusament cardboard box approximately to the front center part of the heated. Move the X-axis all the way to the front side of the printer, and move the extruder approximately to the center of the X-axis.

                  Open the dwarf-cover-door to access the Dwarf board.

                  Check that all the connectors are secure in their sockets, according to the picture below. Focus on the thermistor and heater cables. Though unlikely, rough shipping or handling could have shaken the heater or thermistor cables loose. 

                  Checking the resistance

                  The table below describes the correct resistance for each part, as well as what scale you should set your meter to. The hotend thermistor is rated to be 100 kΩ at 25 °C. To be realistic, with a varying temperature between 20 °C and 30 °C, you can expect a wider range of readings (~80-125 kΩ).

                  There can be micro-fractures in the cable, breaking the connections only at certain positions. Therefore, try to move the cable a bit while doing the measurement and see if the value changes drastically.

                  Part
                  Resistance
                  Multimeter scale

                  Hotend thermistor 

                  [80 kΩ - 125 kΩ]

                  200kΩ

                  Hotend heater

                  [12.3 Ω - 15.1 Ω]

                  200Ω

                  The part should be cold (room temperature) and unplugged when measuring the resistance!
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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Extruder blob
                      • Multimeter usage
                      • PrusaLink Troubleshooting
                      • Homing error Z #17301 (XL)
                      • Modular bed error #17501 (XL)
                      • Dwarf error #17502 (XL)
                      • Nozzle Cleaning Failed #17834 (XL)
                      • Extruder preheat error #17202 (XL)
                      • Extruder thermal runaway #17204 (XL)
                      • Extruder Mintemp error #17208 (XL)
                      • Extruder Maxtemp error #17206 (XL)
                      • Puppy error #17514 (XL)
                      • No FW on USB flash drive #17604 (XL)
                      • Unsupported printer model #17610 (XL)
                      • Unsupported Buddy FW #17611 (XL)
                      • USB flash error #17613 (XL)
                      • Invalid FW size on USB flash drive #17603 (XL)
                      • USB flash drive not connected #17602 (XL)
                      • Firmware missing #17612 (XL)
                      • FW in internal flash corrupted #17608 (XL)
                      • Hash verification failed #17607 (XL)
                      • Imposter! Fake signature #17606 (XL)
                      • Flash erase error #17605 (XL)
                      • Unsupported firmware BBF file #17614 (XL)
                      • Modular bed error #17250 (XL)
                      • Toolchanger error #17135 (XL) #36135 (CORE One INDX)
                      • Extruder temp not matching #17210 (XL)
                      • Modular bed error #17251 (XL)
                      • Modular bed error #17252 (XL)
                      • Modular bed error #17253 (XL)
                      • Modular bed error #17254 (XL)
                      • Modular bed error #17256 (XL)
                      • Modular bed error #17257 (XL)
                      • Modular bed error #17302 (XL)
                      • Modular bed error #17303 (XL)
                      • Dwarf error #17503 (XL)
                      • ESP error #17505 (XL)
                      • ESP error #17506 (XL)
                      • ESP error #17504 (XL)
                      • Emergency stop #17510 (XL)
                      • Puppy error #17511 (XL)
                      • Puppy error #17512 (XL)
                      • Puppy error #41513 (XL+) #17513 (XL)
                      • Puppy error #17515 (XL)
                      • Puppy error #17516 (XL)
                      • Puppy error #17517 (XL)
                      • Puppy error #17518 (XL)
                      • Puppy error #17519 (XL)
                      • Puppy error #17520 (XL)
                      • Puppy error #17521 (XL)
                      • Puppy error #17522 (XL)
                      • Selftest failed (XL single-tool)
                      • Filament not loading (XL)
                      • Clogged hotend (XL)
                      • Heatbreak Mintemp error #17211 (XL)
                      • Heatbreak Maxtemp error #17212 (XL)
                      • Homing error X #17304 (XL)
                      • Homing error Y #31305 (CORE One) #35305 (CORE One L) #36305 (CORE One INDX) #17305 (XL)
                      • USB Port Overcurrent #17306 (XL)
                      • USB Device Overcurrent #17307 (XL)
                      • I2C Send Failed #17311 (XL)
                      • I2C Send Busy #17312 (XL)
                      • I2C Send Timeout #17313 (XL)
                      • I2C Send Undefined #17314 (XL)
                      • I2C Receive failed #17315 (XL)
                      • EEPROM I2C Receive Busy #17316 (XL)
                      • I2C Receive Timeout #17317 (XL)
                      • I2C Receive undefined #17318 (XL)
                      • Modular Bed Error #17319 (XL)
                      • Out of memory #17507 (XL)
                      • PNG Buffer Full #17508 (XL)
                      • Loadcell not calibrated #17523 (XL)
                      • Loadcell tare error #17524 (XL)
                      • Loadcell tare failed #17525 (XL)
                      • Loadcell measure failed #17526 (XL)
                      • Loadcell Bad Configuration #17527 (XL)
                      • Loadcell timeout #17528 (XL)
                      • LED Memory Error #17529 (XL)
                      • Marlin Request Timeout #17530 (XL)
                      • BBF Allocation Failed #17531 (XL)
                      • BBF Initialization failed #17532 (XL)
                      • Modular Bed Error #17320 (XL)
                      • Tangled filament
                      • Factory reset (CORE One L, CORE One, MK4/S, MK3.9/S, MK3.5/S, MINI/+, XL)
                      • Nextruder filament sensor (CORE One, CORE One L, MK4/S, MK3.9/S, XL/+)
                      • XY probe unstable #17105 (XL)
                      • XY position invalid #17106 (XL)
                      • Pin not reached #17107 (XL)
                      • Dock position out of bounds #17103 (XL)
                      • Tool offset out of bounds #17104 (XL)
                      • ESP not connected #17533 (XL)
                      • Connect Registration Failed
                      • Connect Registration Failed #17401 (XL)
                      • Selftest failed (XL multi-tool)
                      • Blue Screen of Death (BSOD) #31538 (CORE One) #35538 (CORE One L) #36538 (CORE One INDX) #26538 (MK4S) #13538 (MK4) #27538 (MK3.9S) #17538 (XL) #21538 (MK3.9) #28538 (MK3.5S) #23538 (MK3.5) #12538 (MINI)
                      • Stuck filament detection #31101 (CORE One) #35101 (CORE One L) #26101 (MK4S) #13101 (MK4) #27101 (MK3.9S) #21101 (MK3.9) #17108 (XL)
                      • Hotend Heater Overcurrent #17322
                      • Heatbed temp not matching #17209 (XL)
                      • Toolchanger problem #17813 (XL multi-tool)
                      • Under-extrusion (Nextruder printers)
                      • EXTRUDER ERROR #17536 (XL)
                      • Filament sensor stuck #31113 (CORE One) #35113 (CORE One L) #36113 (CORE One INDX) #17113 (XL) #26113 (MK4S) #13113 (MK4) #27113 (MK3.9S) #21113 (MK3.9) #28113 (MK3.5S) #23113 (MK3.5) #12113 (MINI/+)
                      • Homing error X #31304 (CORE One) #35304 (CORE One L) #36304 (CORE One INDX) #17304 (XL)
                      • Crash recovery repeated crash #31811 (CORE One) #35811 (CORE One L) #26811 (MK4S) #13811 (MK4) #27811 (MK3.9S) #21811 (MK3.9) #28811 (MK3.5S) #23811 (MK3.5) #17811 (XL) #12811 (MINI)
                      • Clogged nozzle (CORE One, CORE One L, XL, MK4/S, MK3.9/S)
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages

                  13 comments

                  Log in  to post a comment
                  Carl A
                  •
                  I have 76 hours on my 5 extruder XL. No such problem with any printhead until tonight. I have been using the same filaments as before. The printer shifted to extruder 2 after .6 layers of both extruder 1 and 2 printing. Then partway through the layer it failed. Reset the printer and started print again. Same problem but just a little later, layer, in the print. Same extruder.
                  Will update after more testing.
                  Interesting that after recent firmware updates I had to reduce my fan speed to 70% with my Mk2.5S to stop Thermal Runaway. Is this a hidden firmware problem in the basic Prusa line? Doubtful but worth a check.
                  Note that I have not done any XL FW updates recently.
                  Using PLA, .2 stock nozzle and have made no changes to the XL before starting this print.
                  Reply
                  Denny
                  •
                  I started getting thermo runaway occasionally. The print always stops at the same spot. I am printing PETG and initially the nozzle temp was 255 but as soon as the fan comes on, the temp drops to 246 and the thermo runaway error pops up. I tried slowing down the flow, lowering the material temp but no luck. Any ideas on what to do? Thanks.
                  Reply
                  tmartins
                  •
                  Happened to me with HF 0.4. The error came on the overhang above infill, PETG. The hotend was all away against the print fan. I will now reposition it.
                  Reply
                  Suomen 3D-ratkaisut Oy
                  •
                  Based on my experiences with this error and the observations of the others in this thread, I conclude:

                  This issue comes when the nozzle temperature can't reach the target temperature, i.e. the power of the heating element is not enough, no matter if it's trying its best.

                  The reasons are:
                  - Part failure (broken heater/cable).
                  - Loose connection = weak contact with the heating element and the alu block --> Use thermal paste, tighten the screw.
                  - MOST PROBABLE: Too high mass flow. You try to push filament so fast through the nozzle that the power of the heater is not enough to heat the filament and the temperature remains below target for extended period. This may happen when you use 0.8 mm or 0.6 CHT nozzle, have high speed and high layer height. I had ~30mm^3/s volymetric flow, and got this problem. I reduced it to ~25mm^3/s and got rid of the error.
                  >> How to verify your volumetric flow: Go to the Print Preview, choose "Volumetric Flow" from the pull-down menu and see what your flow is, check the problematic layers.
                  >> How to fix: Go to settings, "Speed", "Max volumetric speed" and set the value; the default is "0", which means no limit. Use the black silicone sock; it helps to maintain heat in the hot end.

                  I think Prusa should do someting to this, they should offer a high flow hot end with more powerful heating element. Currently you can't use fully your printer's speed but you must reduce it. What's the point of having a high-speed nozzle (CHT) if the heating element isn't up to its task? This is also a firmware issue: The printer could automatically slow down if the heater struggles to keep up with the temperature. That way your printout would get finished, although a bit slower but anyway. Much better than a 20-hour print work which fails after 1/2 hours.
                  Reply
                  woelpi
                  •
                  I had a similar issue. I started to print some PET-CF and started off with the Ultrafuse PET-CF15 profile. On the first two prints I got the thermal runaway issue on exactly the same point in the print. I didn't bother to check the resistances or the wiring as the issue could be reproduced by the g-code.
                  After reading your comments I looked up the details of the filament profile.
                  The issue was, that the cooling in this profile was much higher than expected and seemed to cause the thermal runaway issue.
                  Reply