English
Login

EXTRUDER ERROR

#17536 (XL)

Relevant for

XL
116 comments
Article is also available in following languages
English
Čeština
Polski
Deutsch
Français
Español
Italiano
日本語

What happened?

The printer shows the message "Extruder motor is not spinning on tool #". In place of #, the number of the Dwarf board is shown. 

This problem occurs due to increased resistance between the Dwarf and the cable connector, caused by the cable and connector being held too firmly in position. 

Error name: Extruder error

Error code: #17536

How to fix it? 

Update firmware

Make sure that you have firmware 6.2.0 or newer.

Remove the 'dwarf-cover-connector'

Remove the dwarf-cover connector, as it might hold the cable and connector too firmly. Fully loosen the bolt holding the part and remove the bolt. Repeat the print without the cover. If the issue is solved, replace the cover: How to replace the main cable connector cover (XL). 

Old main cable coverNew main cable cover

If the issue is not solved, contact our customer support. 

Was this article helpful?
This action is available only to registered users. Please log-in.
 

68 comments

Log in  to post a comment
Jonny Couture
•
I got a response from tech support mentioning that it has something to do with an old dwarf board connector. I have (4) Prusa XL's ([2] 2T's and [2] 5T's) and have been doing some testing because three of my four printers are throwing this error consistently. interestingly enough all four printers have the same dwarf board connector but only three of the four printers are running firmware 6.4.0 (the other one is running 6.2.5+8912) The one running the older firmware not only is not giving me the "motor not spinning error" but it is also the only one not giving me a "G-Code is not fully compatible" warning either. I am re-flashing another printer back to the 6.2.4+8909 firmware and going to see how it responds.
Reply
mrmossevig
•
Did it work better? We have the same issue on one of the printers. It's the only 2T (the other ones are single-heads), but it's also the only one on 6.4
Reply
Bryant
•
Still cutting out on start of 2nd layer
Reply
Eliwaz Moonsfire
•
Does the same moter not spinning during a aliment set up an test for head one now! Must do a moter of extruder check during a aliment of pins an head then or something maybe? Thinking maybe its in the docking station portions of the printer then if it trips the error during a nonprint move as its not even nor should be a in print mode only an aliment of the pins ect for said dock you are calibrateing!
Reply
Eliwaz Moonsfire
•
How do we hard reset this thing too roll it all back?
Reply
Eliwaz Moonsfire
•
How about some kind of flexible connection or hey how about some kind of fiber optic set up with only two points of power instead of all the wires! Do the other machines out there that have this system have the same issues or did they plan ahead for this an use the proper way it should be done? I keep having a nag part of my mind saying its all in the tension screws really for that filament door if its too tight will it not get jammed an say its not turning as well? Too loose maybe a bit? same idea if the main sensors that read movent in the filament not the moter itself see it not moving even though it really is an not the filament would it not throw out this error?
Reply