IMPORTANT UPDATE (May 23rd, 2025) Following several reports of delivery delays from our customers, we have identified that some product sets were assigned to incorrect shipping…
If you have any questions about 3D printing in general, about your order, shipping, calibration, or troubleshooting of your printer, don't hesitate to contact us! Printers that…
Orders within the EU As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard…
As there are ways of remotely transferring files and starting prints, an SD card or USB flash drive is the most common and reliable way to get your files to your machine. Though…
How do I get the kit or assembled printer owner discount? As stated on our website: Prusa3D, if you purchase an assembled MK3S+ printer, we offer a 10% discount on your upcoming…
Starting from firmware 5.0.0 for the MK4, and firmware 5.1.0 for the MINI/+ and the XL, the printers have the Input Shaper feature. The Original Prusa MK4S, MK3.9/S, and MK3.5/S…
Our e-shop recognizes three types of product availability: In stock - The product is in our local warehouse, and we are ready to ship it as soon as possible. Depending on the product…
Food-safe 3D printing is not as simple as it might seem. Here we outline some of the challenges. We also recommend you to check out our blog article where we present our research…
Every Original Prusa printer has a unique serial number assigned to it. This is found on a silver sticker on every machine and is also hardcoded to the main controller board. Serial…
All of our products are covered under warranty. As we are based in Prague, Czech Republic, a European Union member state, European and Czech law apply. Rest assured that our Technical…
