General Information

All articles

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  Shipping information

  For the current estimated lead time on your placed order, please enter the order details in your e-shop account. Original Prusa Enclosure (with all addons) is IN STOCK! Original Prusa i3 MK3S+ ...
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  VAT (Value Added Tax) & Customs fees

  Orders within the EU As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set ...
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  Customer support

  If you have any questions about 3D printing in general, about your order, shipping, calibration or troubleshooting of your printer, don't hesitate to contact us! We are providing full 24/7 ...
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  FAQ - Frequently Asked Questions

  How do I get the kit or assembled printer owner discount? As stated on our website: Prusa3D, if you purchase an assembled MK3S+ printer, we offer a 10% discount on your ...
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  SD cards and USB drives

  As there are ways of remotely transferring files and starting prints, an SD card or USB flash drive is the most common and reliable way to get your files to ...
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  Assembly manuals

  One of the best things about getting your very first 3D printer kit is the assembly. Building your first 3D printer may take some time, however, it's the perfect way ...
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  Food safe FDM printing

  Food-safe 3D printing is not as simple as it might seem. Here we outline some of the challenges. We also recommend you to check out our blog article where we ...
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  Warranty

  All of our products are covered under warranty. As we are based in Prague, Czech Republic, a member state of the European Union, European and Czech law apply. Rest assured that our ...
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  Printer Handbooks

  All of our printers come with an instructional Handbook. This is not merely a collection of tips and tricks, but is the instruction manual for your machine. They cover everything ...
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  Refunds & returns

  In case you are not happy with a product, or you have changed your mind about it, you are eligible for a return within 60 days after delivery. If you are ...