Current lead time estimates for new orders Updated: December 10th, 2025 --> The dates are only an estimation at the date of update, specified above, and rely…
If you have any questions about 3D printing in general, about your order, shipping, calibration, or troubleshooting of your printer, don't hesitate to contact us! Printers that…
Orders within the EU As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard…
As there are ways of remotely transferring files and starting prints, an SD card or USB flash drive is the most common and reliable way to get your files to your machine. Though…
How do I get the kit or assembled printer owner discount? As stated on our website Prusa3D, if you purchase an assembled MK4S printer, we offer a 10% discount on your upcoming…
Starting from firmware 5.0.0 for the MK4, and firmware 5.1.0 for the MINI/+ and the XL, the printers have the Input Shaper feature. The Prusa CORE One, and the Original Prusa MK4S,…
Our e-shop recognizes three types of product availability: In stock - The product is in our local warehouse, and we are ready to ship it as soon as possible. Depending on the product…
Food-safe 3D printing is not as simple as it might seem. Here we outline some of the challenges. We also recommend you to check out our blog article where we present our research…
Every Original Prusa printer has a unique serial number assigned to it. This is found on a silver sticker on every machine and is also hardcoded to the main controller board. Serial…
All of our products are covered under warranty. As we are based in Prague, Czech Republic, a European Union member state, European and Czech law apply. Rest assured that our Technical…
One of the best things about getting your very first 3D printer kit is the assembly. Building your first 3D printer may take some time, however, it's the perfect way to get to…
All of our printers come with an instructional Handbook. This is not merely a collection of tips and tricks but is the instruction manual for your machine. They cover everything…
In case you are not happy with a product, or you have changed your mind about it, you are eligible for a return within 60 days after delivery. If you are struggling with the printer,…
3D printing is an automated additive manufacturing process, where a 3D printer creates a physical model based on digital data (a 3D object). All types of 3D printing are based…
After making an order, it is possible to check the details of the order in your e-shop account. How to find the order details If you have an account, you can open the order details…
Do you need to send your printer back for a refund or repair? Unlike when returning a single part or component, when returning an assembled Original Prusa i3 printer (MK2/S, MK2.5/s,…
Enclosures help with stabilizing the inner environment and raising ambient temperatures, shields the printer from drafts and blasts of cold air, and reduces the build-up of dust…
The Original Prusa MMU3 is the direct successor to the Original Prusa MMU2S, featuring substantial hardware updates and new firmware (version 3.0.0 or later). This updated firmware…
Pictures and videos are an important part of troubleshooting. When one of our agents is trying to help you with an issue, they often rely on pictures and videos to get a better…
Congratulations on your new assembled Original Prusa printer. For any first-time users, we have prepared this article and video for you who are just starting out with a Prusa 3D…
On our e-shop, we accept payments in US Dollars (USD), Euros (EUR), Pounds (GBP), Czech koruna (CZK), Złoty (PLN), and Australian Dollars (AUD). Some payment options may not…
2-Step Verification, also called two-factor authentication (2FA) is a method of increasing your account’s security by combining the login with another device, such as your phone.…
There are two separate shipping destinations (countries) in our e-shop. You must always choose the correct location according to the shipping address, as different tax rules apply. United…
If your printer has an issue you cannot solve by troubleshooting remotely with our Customer support, it is possible to send the printer to be repaired by one of our technicians. Factory…
Prusa Account is the way to manage your logins to all Prusa services, like online store, forum, and Printables - online community and library of 3D models). Creating a new Prusa…
If the printer is being used in an area where the power grid has issues constantly, you might wish to install a UPS (Uninterruptible Power Supply) with the printer. UPS can compensate…
Do you need to send your printer back for a refund or repair? Unlike when returning a single part, when returning a whole printer it must be packed down properly to prevent any…
3D printers have their own vocabulary and words for describing their various parts and functions. If you are doing maintenance or about to seek help online, it is necessary to…
From both individuals and companies in the market for a 3D printer, our customer support receives a lot of questions regarding our printers and what it takes to get started with…
Original Prusa i3 Printers are open-frame printers. While some printers are already enclosed by default, having an enclosed printer can dramatically increase the price of the printer,…
To Accelerate the repair of our Original Prusa Printers within the USA, we have created a new Repair Center at our subsidiary branch, Printed Solid. Although Printed Solid has…
Prusameters is our unique reward system on Printables.com. You can collect Prusameters for various actions and achievements. Prusameters then can be exchanged for a real spool…
After the order has been made, you can find it in your account's Orders. Please note that this is only for registered accounts. If you have made the order as a guest, you can ask…
The Original Prusa Curing and Washing Machine (CW1) is a 3-in-1 device designed for quick and easy post-processing of objects printed from liquid resins. Objects printed from…
Do you need to send your Multi Material upgrade back for a refund or repair? Unlike in the case of a return shipment of a single part, when returning an assembled Multi-material…
When returning an assembled Original Prusa SL1 printer, we would like you to secure it in a proper way, to prevent any damage during the transport. Before sending any product back…
The Knowledge Base is aimed at helping users assemble the printer, service it, and, if needed, get instructions for troubleshooting. To expand your knowledge even further, we offer…
In alternative to requesting a quotation, it is possible to generate an order, and its proforma invoice, through our e-shop. Creating a new order Navigate to our e-shop. The…
When will I receive an invoice? For orders with the wire transfer payment method, our system generates a proforma invoice within a few minutes of order creation. For all orders…
The Original Prusa MK4 is equipped with a break-out board for the Nextruder, the LoveBoard. The LoveBoard has four status LEDs. These status LEDs are present only on some of the…
This is the current list of supplemental statements valid for users of Prusa websites: Supplemental Statement for California Consumers valid from 1st March 2023
Original Prusa printers offer a range of upgrade options to keep your machine up-to-date with the latest features. This article overviews available upgrades for various models,…
Prusa Discount Codes, Promo Codes, Voucher Codes, and similar terms might show up in your search engine results. Exercise caution when visiting websites promising these discounts.…
If your printer has an issue you cannot solve by troubleshooting remotely with our Customer support, it is possible to send the printer for repair. If the printer's warranty covers…
Prusa Academy is our learning platform and offers online courses targeted specifically on 3D printing topics. Learn more about Prusa Academy on its dedicated page. It is possible…
Ordering an Original Prusa product is done by creating an order on our e-shop. During this procedure, a payment method is chosen. Among others, credit card payment is available. By…
Buddy3D is a Prusa Research brand that collaborates with external suppliers to produce high-quality third-party accessories and materials. The goal is to expand the offering of…
It is possible to upgrade to the Prusa CORE One from MK4S, MK4, MK3.9S, MK3.9, and MK3S+ printers. However, each model has a different method, and some models must be upgraded…
Our printers and products have certifications, such as a Declaration of Conformity. All certifications can be found at the bottom of each printer product page, on our eshop. Certifications…
We are proud to have customers all over the world. To make shopping with us outside of the EU (where we're based) as smooth and efficient as possible, we work with Global-e, our…
OpenPrintTag The OpenPrintTag standard is an open-source initiative by Prusa Research, creating a single smart spool standard that works across all brands and ecosystems. It is…
Ventilation grille (on the top): to maintain airflow when printing with materials such as PLA or PETG. Frame: an exoskeleton design for maximum strength and robustness. Nextruder:…
Filament spool: The Original Prusa MK4S is compatible with 1.75mm filaments. Frame. Z-Axis: vertical, consists of threaded and smooth rods, moves the Nextruder up and down. Nextruder:…
It’s Voucher Time! Black Friday 2025 may be over, but the goodies aren’t gone yet! If you grabbed a deal this year, check your email; your exclusive vouchers are waiting. Here’s…
Idler motor - rotates the idler. Idler - contains five pulleys. By rotating the idler, a single pulley gets in direct contact with the filament and applies pressure on it. Then,…
Extruder (Nextruder) Filament sensor / Filament insertion point (on the side) Spoolholder (with a spool installed) Print sheet LCD Control Knob and Reset Button USB port Heatbed…
