Prusa Knowledge Base
EN
  • Čeština
  • Español
  • Italiano
  • Deutsch
  • Polski
  • Français
  • 日本語
Login

Packing i3 printer for return - Custom Packing Material

Packing i3 printer for return - Custom Packing Material

Packing i3 printer for return - Custom Packing Material
Last updated a year ago
Packing i3 printer for return - Custom Packing Material
0

Step 1 Intro

Intro
Intro
This guide will outline how to prepare and pack down your printer for return or repair using packing material provided by you.
Make sure you have read the additional information found in Packing i3 printer for return before proceeding.
Be sure to read each step carefully! Colors on the Hexagon bullet points correspond to markers in the photos.
If you have the original packing material please use the guide Packing i3 printer for return - Original Packing Material.
If you are sending with the Multi Material Upgrade, pack this down beforehand. It will be added during the packing process.

Step 2 Prerequisites

Prerequisites
Prerequisites
Prerequisites
Prerequisites
Before you start packing it down, get out your phone or camera and take pictures of the printer before and during the packing process.
Make sure the Serial Number sticker is present on the printer's frame. If it is not present, please contact support right away.
Download the Prusa Service List PDF and fill out the form. Summarize the issue to make it quicker for our technicians to fix your printer.
The service list can be edited directly from the browser and should be sent together with pictures of the packing process.
When filling out the service list, do not refer to chat or email correspondence! Write out a summary of the issues you are experiencing.

Step 3 Needed tools and materials

Needed tools and materials
Needed tools and materials
Needed tools and materials
Needed tools and materials
Zip-ties in any color (10-15 pcs - over 150 mm/6 inches long)
Cutters
Packing tape
Plastic foil
Piece of foam: 50 × 100 × 100 mm / 2 × 4 × 4 inches.
Padding material like crumpled paper, bubblewrap
Fragile sticker - Can be downloaded here.
Cardboard box dimensions:
540 x 510 x 475 mm (Height) / 21.5 × 20 × 18.5 inches.

Step 4 Securing the heatbed

Securing the heatbed
Securing the heatbed
Securing the heatbed
Secure the front of the Y-carriage to the front plate of the printers Y-frame
Make sure you lead the zip-ties below the LCD cables (enhanced with green in the second photo)! They can cause damage in transit.
Secure the rear of the Y-carriage to the printer's XZ-frame. Use two zip-ties, as shown in the photo.

Step 5 Securing the extruder

Securing the extruder
Securing the extruder
Securing the extruder
Use zip-ties to secure the extruder to the Z-axis rods.
Lead the zip-tie around the smooth rod of the Z-axis.
Lead the zip-tie below the wire of the extruder motor and filament sensor.
Make sure the zip-tie does not pinch any wires! They can cause damage in transit.

Step 6 Securing the X-axis

Securing the X-axis
Securing the X-axis
Place a piece of foam under the nozzle.
Lower the X-axis by screwing both of the threaded Z-rods counterclockwise (CCW) by hand.
The nozzle should be seated in the foam and it should not be possible to lower the X-axis further.
Connect together zip-ties to create a chain that reaches around the top smooth rod of the X-axis and the top of the XZ-frame.
Tape the SD card to the frame. Make sure the G-code and STL of the print that caused issues are stored on it!
The SD card must not be in the LCD module during transport!

Step 7 Placing the printer in its box

Placing the printer in its box
Placing the printer in its box
Placing the printer in its box
Placing the printer in its box
Place a piece of cardboard big enough to cover the bottom of the box
Follow with a piece of padding
Add the printer to the box and fill in the back and sides of the PSU and RAMBo case with padding.
Do NOT use packing peanuts (foam granules) or finely shredded paper! These are not suitable for securing the printer during transport.

Step 8 Adding accessories

Adding accessories
Adding accessories
Adding accessories
Adding accessories
Place the box of accessories on one side of the heatbed and filament on the other.
If you are sending the Multi Material Upgrade with the printer, place it in the space on the side of the LCD model.
Add additional padding in front of the LCD-panel.
Fill up all the remaining space of the box with padding material, making sure it is covered from all sides.
Foam peanuts or finely shredded paper are not suitable padding material!
Padding material can overflow slightly as long as the printer remains within the area of the box. Padding can be compressed, the printer can not.

Step 9 Sealing the box

Sealing the box
Sealing the box
Sealing the box
Sealing the box
Before sealing the box make sure you have documented the packing process, sent it to our shipping department, and received approval!
Damage that occurs to unapproved shipments is liable to be covered by the sender.
Close the box and tape across the top in both directions.
Wrap the box up in plastic foil (cling film) to make it more sturdy and protect it from any water damage.
Place the "Fragile" sticker on at least two sides of the box.

Step 10 All done!

All done!
All done!
That is all for the packing process! Proceed with emailing our shipping department, providing pictures of the packing process and the service list.
You can contact the shipping department by either replying to their initial email or just emailing info@prusa3d.com.
Once the packing process has been approved, you will receive a shipping label for the return.

Comments

Please sign in before adding a comment.
Still have questions?

Still have questions?

If you have a question about something that isn't covered here, check out our additional resources.
And if that doesn't do the trick, you can send an inquiry to info@prusa3d.com or through the button below.