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Orders to the UK

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From January 2021, the UK officially exited the EU (Brexit), which changed a lot of the terms of shipping and commerce with EU member states, like the Czech Republic. Changes are not uniform across the whole of the UK, so here we will outline the details and conditions for each constituent country. These terms are set as a result of the UK's negotiations with the EU, and not by the companies or enterprises conducting trade across these borders.

General Info

Prusa Research has applied for a UK VAT number and will collect the 20% UK VAT for orders up to 135 GBP (VAT excl.) which will be paid by us to the UK Government (HMRC). We have a VAT number pending and it will be included in the tax invoices once processed. It can then be downloaded from your profile pages of our e-shop or provided by our customer support.

There will be two separate shipping destinations (countries) in our e-shop. You must always choose the correct location according to the shipping address as different tax rules apply.

  • United Kingdom
  • United Kingdom - Northern Ireland

United Kingdom

Due to the EU - UK Trade and Cooperation Agreement (TCA), no customs duties will be applied to orders shipped to the United Kingdom (UK) from the Czech Republic. However, the carrier may charge processing-fee.

Purchase made by an individual (B2C) 

  • Orders of an amount up to 135 GBP (VAT excl.), included shipping cost: 20% tax charged at the time of purchase.
  • Orders of an amount above 135 GBP (VAT excl.): No tax charged at the time of purchase. However, UK taxes will be applied upon arrival, based on UK law. For details please see the official documentation provided by your government.

Purchase made by a business/company (B2B)

  1. A company with a valid GB VAT number: No tax charged at the time of the purchase.
  2. A Company without a valid GB VAT number:
      • Orders of an amount up to 135 GBP (VAT excl.), included shipping cost: 20% tax charged at the time of purchase.
      • Orders of an amount above 135 GBP (VAT excl.): No tax charged at the time of purchase. However, UK taxes will be applied upon arrival, based on UK law. For details please see the official documentation provided by your government.
To check the validity of your GB VAT number, please visit www.vatlayer.com.

Shipping options

  • DHL Economy Select - Land transport
  • DHL Express Worldwide - Air transport

UK Northern Ireland

There are no changes in import rules to Northern Ireland. In this regard, Northern Ireland remains a part of the EU. No custom clearance upon arrival and no import taxes should be applied.

You need to select "United Kingdom - Northern Ireland" as a country during the check-out process.

Purchase made by an individual (B2C) 

  • All orders: 20% tax charged at the time of purchase.

Purchase made by a business/company (B2B)

Northern Ireland VAT numbers have got the new pre-fix. The new pre-fix is XI.
  • A company with a valid VAT number starting XI: No tax charged at the time of purchase.
  • A company without a valid VAT number starting XI: 20% tax charged at the time of purchase.

Shipping options:

  • DHL Economy Select - Land transport
  • DHL Express EU - Air transport
 

6 comments

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Andrew Haythornthwaite
Hi, I just ordered a mk4. Total order cost inc delivery was £1,047
i then got a message from DHL saying that I need to pay import duty of £214.64.
I followed the link and paid this to DHL. But on afterthought I am a bit confused why. I have seen some of the comments above, but does this sound right?
any help would be appreciated..
 
many thanks.
 
andy odonnell
( FEB 2024 )Ordered my MK 4 to uk I had to pay remainder of vat at £131  plus another £11 to DHL 
hope that helps 🇬🇧 
Blas Palencia - Prusa Research
Hi Andrew and Andy. For orders above 135 GBP, the VAT will be requsted by the courier before delivering the order.But I am afraid I don't know details of your orders.
If you still think there is something wrong, and you would like to check with us, please contact my Support Team's colleagues.
https://help.prusa3d.com/article/customer-support_2287
IBT5000
Hi I'm currently waiting for my prusa mini (£320 ish) and have just received an email from DHL saying I need to pay an import fee of GBP £682.54 for my prusa order which is more than double the printer cost! Shocked and terrified. Help help help, what can I do? I read through all the uk tax FAQS and thought I'd done everything correctly and understood there'd be a small fee of around GBP 14 not over GBP £682!! Thanks.
Shane, Prusa Product department
For situations like this, it would be best to contact support directly as they would need to look at the order and get the shipping department involved. You can email them at [email protected] or you can use the chat option from our eshop, shop.prusa3d.com and scroll to the bottom and on the right side is the chat option, that is the fastest way to contact support.
William H. - Official Prusa

This was found to be a mistake from DHLs side and has been resolved:)

Dso
No DPD shipping for UK? DHL is expansive, even the economy one.
David
HI! This is unfortunately due to Brexit and the changes in the market it has brought. DHL is a top-quality carrier and unfortunately the only alternative for now.
William H. - Official Prusa
Thank you for your feedback. The article has been updated with a warning of this. It is common that the carrier may charge a fee for providing the customs clearance process. That is the case for all non-EU countries, both within and outside Europe. However, we are working hard on optimising the procedures involved to make the process smoother. We will update our information once we can move forward with this.
Tokkas
I ordered my printer in December 2020. Will I have to pay extra tax when I receive it?
William H. - Official Prusa
Hello. We will refund the taxes you paid while ordering and you pay taxes upon arrival. Please contact support with your order number to resolve this:)