General Information

All articles

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  Shipping information

  We are currently trying to reduce the lead time further by already introducing weekend shifts in the Production department. We have recently hired several dozen new colleagues for our manufacturing ...
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  VAT (Value Added Tax) & Customs fees

  Orders within the EU As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set ...
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  Customer support

  If you have any questions about 3D printing in general, about your order, shipping, calibration or troubleshooting of your printer, don't hesitate to contact us! We are providing full 24/7 ...
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  FAQ - Frequently Asked Questions

  How do I get the kit or assembled printer owner discount? As stated on our website: Prusa3D, if you purchase an assembled MK3S+ printer, we offer a 10% discount on your ...
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  SD cards and USB drives

  As there are ways of remotely transferring files and starting prints, an SD card or USB flash drive is the most common and reliable way to get your files to ...
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  Notify me when available - How the system works

  Our e-shop recognizes three types of product availability: In stock - The product is in our local warehouse, and we are ready to ship it as soon as possible. Depending on ...
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  Food safe FDM printing

  Food-safe 3D printing is not as simple as it might seem. Here we outline some of the challenges. We also recommend you to check out our blog article where we ...
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  Assembly manuals

  One of the best things about getting your very first 3D printer kit is the assembly. Building your first 3D printer may take some time, however, it's the perfect way ...
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  Warranty

  All of our products are covered under warranty. As we are based in Prague, Czech Republic, a member state of the European Union, European and Czech law apply. Rest assured that our ...
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  Printer Handbooks

  All of our printers come with an instructional Handbook. This is not merely a collection of tips and tricks but is the instruction manual for your machine. They cover everything ...