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We are proud to have customers all over the world. To make shopping with us outside of the EU (where we're based) as smooth and efficient as possible, we work with Global-e, our strategic international sales partner. While Global-e doesn’t handle the actual shipping of your order, they make the buying process smooth, transparent, and worry-free.
Make your order as normal. You are able to see the prices in your local currency. When paying for the final amount, the local taxes and duties are calculated in the final price, helping you avoid unexpected fees and customs delays, making the import process smoother.
Note that, with Global-e, it is not possible to make any changes to the order.
For customers in the USA, Australia, Canada, the UK, Singapore, New Zealand, and Malaysia: Import duties and taxes are (or will be, once we enable the new checkout in your country) included directly in the product prices. This means that on the product detail page or in the category listings on our e-shop, you’ll always see the final prices. Only local taxes (such as sales tax in the case of the USA and Canada) may be added at checkout. This ensures your package won't be held at customs waiting for payment, helping you get your order much earlier.
For customers in most other international regions: You will now have more clarity and choice. At checkout, you will see the fully calculated import fees for your order and will generally have the option to either:
Global-e acts as the Merchant of Record for these international transactions. This means they are responsible for the financial and legal aspects of the sale, including payment processing, tax compliance, and managing the overall transaction from a legal standpoint.
While our Customer support is always available to help, certain requests are handled directly with Global-e, including payment pairing, invoice registration, and tax exemption requests, through the dedicated Global-e contact form.
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