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<div><strong><img decoding="async" loading="lazy" style="float: right;" src="https://help.prusa3d.com/wp-content/uploads/prusament-asa-jet-black-850g.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/prusament-asa-jet-black-850g-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/prusament-asa-jet-black-850g-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/prusament-asa-jet-black-850g-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/prusament-asa-jet-black-850g-768x768.jpg 768w" alt="" width="225" height="225"></strong></div>
<h3>Basic info</h3>
<div><strong>ASA</strong> is a technical material <strong>suitable for outdoor use</strong>, due to its high UV light and temperature resistance. Unlike other materials soluble in more dangerous chemicals, <strong>ASA can be dissolved in acetone.</strong> The main disadvantage of this material is significant warping, which requires printing at higher ambient temperatures.</div>
<div>&nbsp;</div>
<div><strong>Recommended nozzle temperature:</strong> 260 °C</div>
<div>&nbsp;</div>
<div><strong>Recommended bed temperature:</strong> 105 °C for the first layer, 110 °C for the other layers.</div>
<div>&nbsp;</div>
<div><strong>Heatbed: Use the smooth or powder-coated PEI sheet with a glue stick.</strong></div>
<h3>Description</h3>
<p><a href="https://www.prusa3d.com/category/prusament-asa/"><strong data-stringify-type="bold">ASA</strong></a> (Acrylic Styrene Acrylonitrile) is a technical material that is considered a <strong>successor to ABS</strong>. Compared to ABS, <strong>ASA is more UV resistant, warps less, and doesn’t smell as much.</strong> ASA is a tough and resilient material that is, thanks to its UV and temperature resistance (up to 93 °C), <strong>suitable for outdoor use</strong> and for making technical parts. See for example our <strong>MK3S printer</strong> <a href="https://www.prusa3d.com/cs/produkt/fan-shroud-bl-mk3s-mmu2s-mk2-5s/"><strong>fan shroud.</strong></a> Another great advantage of ASA is its <strong>solubility in acetone vapors</strong>, which can be used to make a smooth and glossy finish. This gives the model not only great looks but also different mechanical properties (see our <a href="https://blog.prusaprinters.org/improve-your-3d-prints-with-chemical-smoothing_36268/">article about chemical smoothing</a>).</p>
<p>The main disadvantage of ASA is <strong>significant warping</strong> caused by temperature differences between the model and its surroundings. Another disadvantage is that ASA releases potentially dangerous fumes during printing - this means you should keep your printer in a well-ventilated area. ASA can be easily sanded both wet and dry.</p>
<div class="warning-callout">ASA printing requires specific conditions for successful results. It’s important to run the prints in a well-ventilated room because the material releases fumes and substances that could pose a potential health risk. However, when ventilating the room, do not create a draft around the print – this will negatively impact the result.</div>
<p>You can find more details about how to print with ASA in <a href="https://blog.prusaprinters.org/asa-prusament-is-here-learn-everything-about-the-successor-to-abs/">our in-depth article</a>.</p>
<p>And to compare supported material properties, see our <a href="https://help.prusa3d.com/en/materials">material table.</a></p>
<table class="striped">
<tbody>
<tr>
<th>
<p>Pros</p>
</th>
<th>
<p>Cons</p>
</th>
</tr>
<tr>
<td>
<p>✔ High UV resistance</p>
</td>
<td>
<p>✖ Significant warping</p>
</td>
</tr>
<tr>
<td>
<p>✔ High temperature-resistance</p>
</td>
<td>
<p>✖ An enclosure is necessary for printing large parts</p>
</td>
</tr>
<tr>
<td>
<p>✔ Detailed prints with no stringing</p>
</td>
<td>
<p>✖ Potentially dangerous fumes (styrene)</p>
</td>
</tr>
<tr>
<td>
<p>✔ Possibility of acetone smoothing and gluing</p>
</td>
<td>
<p>✖ Prints at high temperatures</p>
</td>
</tr>
<tr>
<td>✔ Easy postprocessing (e.g. sanding, cutting, etc.)</td>
<td>
<p>✖ Partially hygroscopic (absorbs moisture)</p>
</td>
</tr>
<tr>
<td>✔ High impact and wear resistance</td>
<td>&nbsp;</td>
</tr>
</tbody>
</table>
<h3>Best use</h3>
<p><strong>ASA</strong> is suitable for outdoor use and for making technical parts.</p>
<h3>Tips for successful printing</h3>
<p><strong>Try to keep a high ambient temperature</strong></p>
<p>The bed should be heated to at least <strong>100 °C</strong>, and the printer should be inside an enclosure to keep a higher ambient temperature. If you don’t have an enclosure, there’s one simple alternative: in <a href="https://www.prusa3d.com/prusaslicer/"><strong>PrusaSlicer</a></strong>, set the skirt value as high as possible. This will create a wall around the object and keep the model slightly warmer, mitigating the warping. Keep in mind that printing a lot of ASA in an unventilated enclosure can cause the fan shroud and/or extruder plastic parts to deform over time. This may impact performance or cause issues.</p>
<div class="tip-callout">You can purchase the <a href="https://www.prusa3d.com/product/original-prusa-enclosure-3/">Original Prusa Enclosure</a> in our e-shop.</p>
<p>It is also possible to <a href="https://www.prusaprinters.org/cheap-simple-3d-printer-enclosure/">make your own enclosure</a>.</p>
</div>
<p><strong>Printing with HIPS</strong></p>
<p><strong>ASA sticks very well to our print sheets</strong> (smooth and powder coated) but other print surfaces, like glass, might require a layer of acetone with dissolved ASA (or <a href="http://help.prusa3d.com/article/abs_2058">ABS</a>). If you print with <a href="https://www.prusa3d.com/product/original-prusa-i3-mmu2s-upgrade-kit-for-mk2-5-mk3s-org/"><strong data-stringify-type="bold">MMU2S</strong></a>, you can use <a href="http://help.prusa3d.com/article/hips_167118"><strong>HIPS</strong></a> for printing supports - this material has similar print settings to ASA and can be easily dissolved in limonene.</p>
<div class="warning-callout">Do not put acetone or ABS/ASA juice on the powder-coated sheet!</div>
<h3><strong>Chemical smoothing</strong></h3>
<p>ASA is a pretty good material for postprocessing. Not only you can <strong>sand it wet and dry</strong> but you can also <strong>glue/weld it with acetone</strong> and <strong>smooth it with acetone vapors.</strong> Smoothed models have a glossy surface that looks like it’s treated with car lacquer or was injection molded. However, printed objects usually tend to lose detail and sharp edges with smoothing. You can find out more about chemical smoothing in <a href="https://blog.prusaprinters.org/improve-your-3d-prints-with-chemical-smoothing_36268/">article about chemical smoothing</a>.</p>
<h3>Sample prints</h3>
<table style="border-collapse: collapse; width: 100%; height: 572px;" border="0">
<tbody>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 300px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/holder-v-orange-772x1024-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/holder-v-orange-772x1024-1-302x400.jpg 302w, https://help.prusa3d.com/wp-content/uploads/holder-v-orange-772x1024-1-452x600.jpg 452w, https://help.prusa3d.com/wp-content/uploads/holder-v-orange-772x1024-1-226x300.jpg 226w, https://help.prusa3d.com/wp-content/uploads/holder-v-orange-772x1024-1-768x1019.jpg 768w" alt="" width="772" height="1024"></td>
<td style="width: 48.805%; height: 300px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/P1533187-1024x577-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/P1533187-1024x577-1-600x338.jpg 600w, https://help.prusa3d.com/wp-content/uploads/P1533187-1024x577-1-800x451.jpg 800w, https://help.prusa3d.com/wp-content/uploads/P1533187-1024x577-1-300x169.jpg 300w, https://help.prusa3d.com/wp-content/uploads/P1533187-1024x577-1-768x433.jpg 768w" alt="" width="1024" height="577"></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Mechanical parts</em></td>
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Acetone smoothed prints</em></td>
</tr>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 236px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/P1533094-1024x577-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/P1533094-1024x577-1-600x338.jpg 600w, https://help.prusa3d.com/wp-content/uploads/P1533094-1024x577-1-800x451.jpg 800w, https://help.prusa3d.com/wp-content/uploads/P1533094-1024x577-1-300x169.jpg 300w, https://help.prusa3d.com/wp-content/uploads/P1533094-1024x577-1-768x433.jpg 768w" alt="" width="1024" height="577"></td>
<td style="width: 48.805%; height: 236px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/P1533194-1024x577-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/P1533194-1024x577-1-600x338.jpg 600w, https://help.prusa3d.com/wp-content/uploads/P1533194-1024x577-1-800x451.jpg 800w, https://help.prusa3d.com/wp-content/uploads/P1533194-1024x577-1-300x169.jpg 300w, https://help.prusa3d.com/wp-content/uploads/P1533194-1024x577-1-768x433.jpg 768w" alt="" width="1024" height="577"></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Fan shroud (high-temperature resistant parts)</em></td>
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Outdoor (UV resistant) parts</em></td>
</tr>
</tbody>
</table>


<div><strong><img decoding="async" loading="lazy" style="float: right;" src="https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-600x338.jpg 600w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-800x450.jpg 800w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-300x169.jpg 300w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-768x432.jpg 768w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-1536x864.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-2048x1152.jpg 2048w" alt="" width="399" height="225"></strong></div>
<h3>Basic info</h3>
<div><strong>ABS</strong> is a technical material <strong>suitable for printing mechanically stressed parts</strong>, thanks to its high tenacity and temperature resistance. Its surface can be smoothed with <strong>acetone</strong>. The main disadvantage is significant warping and toxic fumes.</div>
<div>&nbsp;</div>
<div><strong>Recommended nozzle temperature:</strong> 255 °C&nbsp;</div>
<div>&nbsp;</div>
<div><strong>Recommended bed temperature:</strong> 100 °C, you can set the bed temperature between 80 to 110 °C depending on the size of an object (larger object means higher temperature).</div>
<div>&nbsp;</div>
<div><strong>Heatbed: Use the smooth or powder-coated PEI sheet with a glue stick.</strong></div>
<h3>Description</h3>
<p><a href="https://www.prusa3d.com/category/asa-abs/"><strong>ABS</strong></a> (Acrylonitrile Butadiene Styrene) is basically a <strong>predecessor of</strong> <a href="http://help.prusa3d.com/article/asa_1809"><strong>ASA</strong></a>. ABS is generally used for making inexpensive, sturdy mechanical parts (LEGO bricks, car parts, cellphone parts, etc.). The material is <strong>tenacious and temperature resistant</strong> - this makes it suitable for engineering parts, etc. Compared to ASA, there is slightly worse UV resistance and more significant warping and odor during printing. Note that ABS parts used outdoor turn yellowish and more brittle over time.</p>
<div class="warning-callout">ABS printing requires specific conditions for successful results. It’s important to run the prints in a well-ventilated room because the material releases fumes and substances that could pose a potential health risk. However, when ventilating the room, do not create a draft around the print – this will negatively impact the result.</div>
<p>To compare supported material properties, see our <a href="https://help.prusa3d.com/en/materials">material table.</a></p>
<table class="striped">
<tbody>
<tr>
<th>
<p>Pros</p>
</th>
<th>
<p>Cons</p>
</th>
</tr>
<tr>
<td>
<p>✔ High tenacity &amp; mechanical resistance</p>
</td>
<td>
<p>✖ Significant warping</p>
</td>
</tr>
<tr>
<td>
<p>✔ High temperature-resistance</p>
</td>
<td>
<p>✖ Requires printer enclosure</p>
</td>
</tr>
<tr>
<td>
<p>✔ Easy postprocessing</p>
</td>
<td>
<p>✖ Potentially dangerous fumes (styrene)</p>
</td>
</tr>
<tr>
<td>
<p>✔ Possibility of acetone smoothing and gluing</p>
</td>
<td>&nbsp;</td>
</tr>
</tbody>
</table>
<h3>Best use</h3>
<p>The best use of ABS is for printing cheap technical parts requiring good heat and mechanical resistance or parts that need to be acetone smoothed.</p>
<h3><strong>Tips for successful printing</strong></h3>
<p><strong>Try to keep a high ambient temperature</strong></p>
<p>The bed should be heated at least up to 100 °C, <strong>the printer should be inside an enclosure</strong> with a higher ambient temperature.</p>
<div class="tip-callout">You can purchase the <a href="https://www.prusa3d.com/product/original-prusa-enclosure-3/">Original Prusa Enclosure</a> in our e-shop.</p>
<p>It is also possible to <a href="https://www.prusaprinters.org/cheap-simple-3d-printer-enclosure/">make your own enclosure</a>.</p></div>
<p>If you don’t have an enclosure, there’s one simple alternative: in <strong>PrusaSlicer</strong>, set the skirt value as high as possible. This will keep the model slightly warmer and mitigate the warping. Printing inside an enclosure can lead to deformation of the <a href="https://www.prusa3d.com/cs/produkt/fan-shroud-bl-mk3s-mmu2s-mk2-5s/">fan shroud</a> and other plastic parts. This can affect the printer's functionality. In case your plastic parts tend to deform, we recommend printing them from a more temperature resistant material, for example <a href="http://help.prusa3d.com/article/polycarbonate-pc_165812"><strong>Prusament PC Blend</strong></a>.</p>
<p><strong>Shrinkage</strong></p>
<p>You should keep in mind that <strong>ABS-printed parts tend to shrink slightly</strong> after cooldown. We recommend printing a testing object and comparing it with a source model. The shrinkage factor of this material is somewhere around 1-2%.</p>
<p><strong>Removing prints</strong></p>
<p>When removing prints with a large surface area, it is very important to let the part and sheet cool properly. <strong>You may have to assist the process using a spatula.</strong> Be gentle when flexing the sheet and removing the print as the smooth PEI foil can tear.</p>
<p><strong>Printing with HIPS</strong></p>
<p>If you print with <a href="https://www.prusa3d.com/product/original-prusa-i3-mmu2s-upgrade-kit-for-mk2-5-mk3s-org/"><strong data-stringify-type="bold">MMU2S</strong></a>, you can use <a href="http://help.prusa3d.com/article/hips_167118">HIPS</a> for printing supports - this material has similar print settings to ABS and can be easily dissolved in limonene.</p>
<p><strong>Chemical smoothing</strong></p>
<p>ABS can be sanded wet and dry and smoothed with acetone fumes, just like ASA (see more in our <a href="https://blog.prusaprinters.org/improve-your-3d-prints-with-chemical-smoothing_36268/">article about chemical smoothing</a>)</p>
<h3>Sample prints</h3>
<table style="border-collapse: collapse; width: 100%; height: 319px;" border="0">
<tbody>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 301px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-600x338.jpg 600w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-800x450.jpg 800w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-300x169.jpg 300w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-768x432.jpg 768w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-1536x864.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/484b5fafdee3b4da-2048x1152.jpg 2048w" alt="" width="2520" height="1417"></td>
<td style="width: 48.805%; height: 301px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/bf037464331666f0.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/bf037464331666f0-2048x1536.jpg 2048w" alt="" width="2520" height="1890"></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Lego bricks</em></td>
<td style="width: 48.805%; height: 18px; text-align: center;"><em>Acetone smoothed model</em></td>
</tr>
</tbody>
</table>


<div><strong><img decoding="async" style="float: right;" src="https://help.prusa3d.com/wp-content/uploads/pc_urban_grey.png" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-400x400.png 400w, https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-600x600.png 600w, https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-300x300.png 300w, https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-768x768.png 768w, https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-1536x1536.png 1536w, https://help.prusa3d.com/wp-content/uploads/pc_urban_grey-2048x2048.png 2048w" alt="" width="225" height="225" loading="lazy" /></strong></div>
<h3>Basic info</h3>
<div>Polycarbonate (PC) is a technical material with <strong>great tenacity, tensile strength, and heat resistance</strong>. However, it’s very hard to print, therefore suitable mainly for advanced users. However, this doesn't apply to our <a href="https://www.prusa3d.com/product/prusament-pc-blend-urban-grey-970g/"><strong>Prusament PC Blend</strong></a>, which is significantly easier to print compared to other polycarbonates.</div>
<div style="text-align: left;"> </div>
<div style="text-align: left;"><strong>Recommended nozzle temperature:</strong> 275 °C</div>
<div> </div>
<div style="text-align: left;"><strong>Recommended bed temperature:</strong> 110 °C for the first layer, 115 °C for other layers</div>
<div> </div>
<div style="text-align: left;"><strong>Heatbed:</strong> Powder-coated TXT or satin sheet with a glue stick will provide the best adhesion. Note that while the powder-coated satin sheet works perfectly without a glue stick, it is recommended to use a separation layer to prevent surface wear.</div>
<h3 style="text-align: left;"><strong>Description</strong></h3>
<p style="text-align: left;"><strong>Polycarbonates (PC)</strong> are a group of polymers excelling in their <strong>tenacity, tensile strength, and temperature resistance.</strong> Outside of the 3D printing world, they are used for example for making CDs, protective glasses and shields, or car headlight covers.</p>
<p style="text-align: left;"><strong>Pure polycarbonate</strong> is not suitable for 3D printing because of its bad surface adhesion and significant thermal expansion. Prints tend to deform and crack. For this reason, various additives are usually added to improve printability. The result of our own development is the <a href="https://www.prusa3d.com/product/prusament-pc-blend-urban-grey-970g/"><strong>Prusament PC Blend</strong></a><strong>.</strong> It has relatively <strong>great printability</strong> and is suitable for making <strong>technical parts</strong> with high mechanical and temperature resistance.</p>
<div class="warning-callout" style="text-align: left;"><strong>We do not suggest using PC on a smooth PEI sheet.</strong> Its great adhesion might damage the surface! If you have to, use the Gluestick as a separation layer.</div>
<p style="text-align: left;">The main disadvantage of most polycarbonates is that they’re extremely hygroscopic (they absorb moisture). They should be stored in airtight containers with desiccant (silica gel) and should be dried in the oven prior to printing.</p>
<p style="text-align: left;">Some manufacturers counter this with various additives, for example, <a href="https://www.prusa3d.com/product/prusament-pc-blend-urban-grey-970g/"><strong>Prusament PC Blend</strong></a> tends to absorb moisture <strong>much less than other polycarbonates</strong>. Because of its high-temperature resistance, PC is a suitable material for printer fan shrouds.</p>
<p style="text-align: left;">Polycarbonate requires <strong>some experience</strong> to print properly. If you are a beginner, consider experimenting with easier materials like <a href="http://help.prusa3d.com/article/pla_2062"><strong>PLA</strong></a> or <a href="http://help.prusa3d.com/article/petg_2059"><strong>PETG</strong></a> first.</p>
<p>To compare supported material properties, see our <a href="https://help.prusa3d.com/en/materials"><strong>material table.</strong></a></p>
<table class="striped" style="height: 368px; width: 100%;">
<tbody>
<tr style="height: 50px;">
<th style="height: 50px; width: 47.0514%;">
<p>Pros</p>
</th>
<th style="height: 50px; width: 52.0703%;">
<p>Cons</p>
</th>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;">
<p>✔ High-temperature resistance</p>
</td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ Pure polycarbonate is highly hygroscopic</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;">
<p>✔ High impact tenacity and tensile strength</p>
</td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ High nozzle and bed temperature</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;">
<p>✔ Pure polycarbonate is transparent</p>
</td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ High warping, especially with large models</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;">
<p>✔ Good electric insulation properties</p>
</td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ Moderate odor during printing</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;"> </td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ Application of a separation layer is recommended</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 47.0514%;"> </td>
<td style="height: 53px; width: 52.0703%;">
<p>✖ High price</p>
</td>
</tr>
</tbody>
</table>
<h3>Best use</h3>
<p>The best use of PC is for printing technical parts requiring great heat and mechanical resistance.</p>
<h3 style="text-align: left;">Tips for successful printing</h3>
<p><strong>Consider using an enclosure</strong></p>
<p>Printing polycarbonate is often tricky, as it tends to warp a lot, even with the additives. Printing inside an enclosure helps. Polycarbonate needs to be printed on a special surface, for example, a powder-coated sheet with a glue stick, PEI, or Build-tak. For small to medium objects, you can increase infill to &gt;25% and add more top layers (4 or more) for a stronger print. However, this is not recommended for large prints, where we recommend reducing this.</p>
<div class="tip-callout">You can purchase the <a href="https://www.prusa3d.com/product/original-prusa-enclosure-3/">Original Prusa Enclosure</a> in our e-shop.</p>
<p>It is also possible to <a href="https://www.prusaprinters.org/cheap-simple-3d-printer-enclosure/">make your own enclosure</a>.</p>
</div>
<p><strong>Use a Skirt in PrusaSlicer</strong></p>
<p>If you don’t have a printer enclosure, we suggest placing the object in the middle of the printing platform and setting the skirt value as high as possible. This will make a microclimate with a slightly higher temperature around the model and increase your chances for a successful print.</p>
<p><strong>Add Brim around small objects</strong></p>
<p>You should use the <a href="http://help.prusa3d.com/article/skirt-and-brim_133969"><strong>Brim function</strong></a> for printing parts with a small contact area with the print surface.</p>
<p><strong>Try to avoid warping</strong></p>
<p><strong>Polycarbonate is not suitable for printing large objects covering the whole sheet.</strong> Prints with round edges warp less than those with sharp edges (this is true for any type of filament). Warping is also affected by infill density and the number of <a href="http://help.prusa3d.com/article/layers-and-perimeters_1748"><strong>perimeters</strong></a>. Denser infill (and more material inside the object in general) increases warping - and a risk of separation from the print surface. A lesser number of perimeters increases the chances of a successful print of large polycarbonate models.</p>
<p><strong>Do not print in cold areas</strong></p>
<p>In some cases, the printer might show a “Bed thermal runaway” error. This typically occurs with ambient temperatures below 18 °C when the printer cannot hold the high heatbed temperature.</p>
<p><strong>Careful print preparation is a key</strong></p>
<p>Prusament PC Blend is easy to print compared to other polycarbonates. Print preparation is also quite easy. Recommended nozzle and bed temperatures are 275±10 °C and 110 ±10 °C. PC Blend is printable on the powder-coated TXT sheet if you apply glue stick on it. If you print without a glue separation layer, you risk damaging the print sheet. This issue was moderated with the <strong>powder-coated satin sheet.</strong> This surface doesn't need any separation layer if you print with PC Blend occasionally. If you print with polycarbonate regularly, we still suggest using glue stick to keep your satin sheet in the best shape possible.</p>
<div class="tip-callout">You can see how to prepare each steel sheet for your filament in our <a href="https://help.prusa3d.com/en/materials">Material table</a>.</div>
<h3>Sample prints</h3>
<table style="border-collapse: collapse; width: 100%; height: 954px;" border="0">
<tbody>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 300px;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/kolecka-scaled-1-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
<td style="width: 48.805%; height: 300px;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/fan_shroud.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/fan_shroud-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/fan_shroud-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/fan_shroud-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/fan_shroud-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/fan_shroud-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/fan_shroud-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;">Pulley linear bearings</td>
<td style="width: 48.805%; height: 18px; text-align: center;">Fan shroud</td>
</tr>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 300px;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/kohoutek_2-scaled-1-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
<td style="width: 48.805%; height: 300px;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/klapka_vzduch-scaled-1-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;">Water angle valve lever</td>
<td style="width: 48.805%; height: 18px; text-align: center;">Air filter cover</td>
</tr>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 300px; text-align: center;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/battery_pack-scaled-1-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
<td style="width: 48.805%; height: 300px; text-align: center;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/pant-scaled-1.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/pant-scaled-1-2048x2048.jpg 2048w" alt="" width="300" height="300" loading="lazy" /></td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;">Battery pack</td>
<td style="width: 48.805%; height: 18px; text-align: center;">Hinges</td>
</tr>
</tbody>
</table>


Polycarbonate (PC)

<p>When printing large objects, you can sometimes run into an issue with the corners of the object being lifted from the bed – mostly when printing with high-temperature materials such as PC Blend, ASA or ABS. It’s usually a result of a sudden temperature difference between the melting temperature of the nozzle and the ambient temperature. When this happens, the plastic will shrink and warp. Our goal is to minimize the thermal shock the printed part receives so it doesn't warp as much. Less warping also means less residual tension and a stronger part.</p>
<div class="tip-callout">Adding a layer of glue stick, applied thinly on the steel sheet when cold, can both help adhesion and act as a separation layer, protecting the sheet from wear and tear.</div>
<p><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/warping.png" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/warping-300x175.png 300w, https://help.prusa3d.com/wp-content/uploads/warping-600x351.png 600w, https://help.prusa3d.com/wp-content/uploads/warping-768x449.png 768w, https://help.prusa3d.com/wp-content/uploads/warping-800x468.png 800w" alt=""></p>
<div class="tip-callout">
<p>Each material requires a different technique to prevent the lifting of the object. Different geometries may also need different approaches. Be sure to check our <a href="https://help.prusa3d.com/en/materials">extensive material table</a> for more information.</p>
</div>
<h3>Troubleshooting</h3>
<ul>
<li>Use PrusaSlicer profiles – Make sure you are starting off by using corresponding default profiles in PrusaSlicer. You may save yourself a lot of hassle with figuring out the ideal settings yourself. Profiles are already refined for each material.</li>
<li><strong>Keep the surface free of grease</strong> – Before starting any of your prints, simply wipe the print surface clean with IPA 90%+. A complete guide on how to prepare the print surface can be found at <a href="http://help.prusa3d.com/article/first-layer-issues_1804">First layer issues</a>.</li>
<li><strong>Lower the Live Adjust Z</strong> slightly to increase bed adhesion. But not too much. Do not over-squish the first layer. Be aware the bed adhesion might be too high with PETG or PC and might result in a damaged PEI surface.</li>
<li><strong>Print cooling.&nbsp;</strong> Some materials such as PLA or PETG need a lot of cooling. If corners of your print are lifting up, check if the print fan is enabled, try increasing the print fan speed. Check if the print fan actually works and the fan shroud isn´t obstructed or molten.<br />
If steep overhangs and small parts of your print are warping, you may try enabling the print fan at low speeds (10-20%) even for materials that do not require a lot of print-cooling such as ABS or PC-Blend. This may help for example if you have a printer in an enclosure or if the problematic part is drowned in between supports that are retaining heat. Be aware that too much print-fan speed may warp and lift up the whole object and may decrease layer-to-layer adhesion. Our goal is to cool the part neither too fast nor too slow.<br />
If you experience lower layer-to-layer adhesion or even print cracking after raising the print-fan speed, try increasing the nozzle temperature to restore the bonding of the individual layers together properly.</li>
<li><strong>Ambient temperature</strong> – For high-temperature filaments, try to maintain a stable ambient temperature. An open window or an AC unit nearby the printer will increase the occurrence of warps. High-temperature materials generally require higher ambient temperature not to warp during printing. If you print with these materials most of the time, you should consider having the printer in an enclosure. Printing PLA or PETG in an enclosure might not be a good idea. These materials need a lot of print cooling, which is harder to achieve with a higher ambient temperature. It is possible to either purchase an enclosure in our e-shop. You can purchase the <a href="https://www.prusa3d.com/product/original-prusa-enclosure-3/">Original Prusa Enclosure</a> in our e-shop. It is also possible to <a href="https://www.prusaprinters.org/cheap-simple-3d-printer-enclosure/">make your own enclosure</a>.</li>
<li><strong>Use a skirt and try to print more objects at once.</strong> For high-temperature materials such as PC-Blend, ASA, or ABS, try using a printed skirt (draft shield) to retain heat in and around the printed object. Printing more objects at once may also help with retaining heat. Try to orient the problematic parts of the objects towards the center of the heatbed.</li>
<li><strong>Decrease the print speed.</strong> This may help a lot with high-warping materials. Although Prusament PC-Blend is low-warping compared to other PC-Blend filaments, decreasing the print speed will help your part as a whole to settle down, melt individual layers together properly and warp less. It also increases the layer-to-layer adhesion and part strength.</li>
<li><strong>Use the brim</strong> – A brim is a good way how to increase the adhesion to the print surface.</li>
</ul>
<div>
<div class="tip-callout">If the brim isn't enough, try adding a small geometry (like a tiny cylinder) specifically to the culprit area. The object should only be a few layers tall so it is also easy to remove.</div>
</div>


Warping

Original Prusa Curing and Washing Machine (CW1S) is a recommended accessory for the Original Prusa SL1S

Original Prusa CW1 to CW1S platform upgrade

Original Prusa Enclosure assembly

Original Prusa i3 MK3/MK3S/MK3S+ to MK3.9 upgrade

Original Prusa i3 MK3/MK3S/MK3S+ to MK4 upgrade

Original Prusa MK4 kit assembly

Original Prusa MMU3 Assembly

Original Prusa XL Single-head to Five-head upgrade

The Original Prusa i3 MK3S+ is the successor of the award-winning Original Prusa i3 MK2S 3D printer.

Original Prusa i3 MK3S+ kit assembly

Original Prusa XL Single-Tool (Assembled)

Original Prusa SL1 to SL1S SPEED upgrade

Original Prusa XL Single-Tool (Semi-Assembled)

Original Prusa MINI+ kit assembly

Original Prusa XL Dual-Head (Assembled)

The Original Prusa MINI+ is a compact 3D printer with all the bells and whistles you would expect from the creators of the award-winning Original Prusa i3 MK2 and MK3S!

Original Prusa MINI+ semi-assembled

Original Prusa XL Dual-Head (Semi-Assembled)

Original Prusa i3 to MMU2S upgrade

Original Prusa XL Five-Head (Assembled)

Original Prusa i3 MK3/MK3S to MK3S+ upgrade

Original Prusa XL Five-Head (Semi-Assembled)

Original Prusa SL1 3D printer is based on the MSLA printing process. Unlike Original Prusa i3 machines, this printer uses a high-resolution LCD panel and a UV LED to cure thin layers of resin to achieve an unprecedented level of detail.

Original Prusa SL1 kit assembly

The Original Prusa i3 MK3S is the successor of the award-winning Original Prusa i3 MK3 3D printer.

Original Prusa i3 MK3S kit assembly

Original Prusa i3 MK1 to MK2 upgrade

Original Prusa XL - beta test

Original Prusa i3 Plus 2.85 mm to 1.75 mm upgrade

Original Prusa i3 Plus 1.75 mm to MK2S upgrade

Original Prusa i3 Plus 1.75 mm kit assembly

Original Prusa i3 MK2 to MK2S upgrade

Original Prusa i3 MK2/S to MMU1 upgrade

The Original Prusa MINI/MINI+ is a compact 3D printer with all the bells and whistles you would expect from the creators of the award-winning Original Prusa i3 MK2 and MK3S!

Original Prusa MINI assembly

Original Prusa i3 MK2S is a successor to Original Prusa i3 MK2 with small hardware tweaks for easier assembly and improved reliability.

Original Prusa i3 MK2S kit assembly

Original Prusa i3 MK2 kit assembly

Original Prusa i3 MK2S to MK3 upgrade

The Original Prusa i3 MK3 is the successor of the award-winning Original Prusa i3 MK2 3D printer.

Original Prusa i3 MK3 kit assembly

Original Prusa i3 MK3 to MK3S upgrade

Original Prusa i3 MK2 MMU1 to MK2.5S MMU2S

Original Prusa i3 MK2 to MK3S upgrade

Original Prusa i3 MK3/MK2.5 to MMU2 v1.01

Original Prusa i3 MK2.5 to MK2.5S upgrade

Original Prusa i3 MK2 to MK2.5S upgrade

Assembly manuals

Basic calibration

Advanced calibration

What to do when the printer reports an error message during calibration.

Calibration Error Messages

All information you need to know to learn how to calibrate your 3D printer to achieve perfect prints.

Calibration

Printer description

Printer features

FAQs and other useful information you might be interested in before or after making your purchase at shop.prusa3d.com

General Information

Basic overview of your 3D printer and it's features, plus general Prusa Research info.

About your printer

3D models

Material guide

Slicing

Printer maintenance

Prusa Connect & PrusaLink

In this section, you can find material guides, printer troubleshooting and general info about using your printer.

Using the printer

Print Quality Troubleshooting

Printer troubleshooting

QR Error codes

Print Error Messages

Description of how to recognize and solve common problems, especially hardware and electronics related.

Troubleshooting

Nozzles

Octoprint

Printer simulator

Protective Shields

Learn about different nozzles, Raspberry Pi connection, Octoprint and more.

3rd party accessories & Other projects

About PrusaSlicer

Configuration and profiles

User interface

Input/output

Left toolbar

Top toolbar

Print settings

Filament settings

Printer settings

Advanced features

Multi-material slicing

SLA slicing

Other (PrusaSlicer)

The official documentation for the PrusaSlicer slicing software. From basic configuration to advanced settings like modifier meshes.

PrusaSlicer

Printables Clubs

Printables

1. Introduction

2A. Preparing the printer (MK3S+ Black PSU)

2B. Preparing the printer (MK3S+ Silver PSU)

2C. Preparing the printer (MK4/MK3.9)

3. Assembling the enclosure

4A. Installing the printer (MK3S+ Black PSU)

4B. Installing the printer (MK3S+ Silver PSU)

4C. Installing the printer (MK4/MK3.9)

5. Fire Suppression System (add-on)

6. Hinged Lid (add-on)

7. Advanced filtration system (add-on)

8. Mechanical lock (add-on)

9. Quick release PSU cable - MK3S+ Black PSU (add-on)

10. Quick release PSU cable - MK4/3.9 Black PSU (add-on)

10. White LED strip (add-on)

Manual changelog Enclosure kit

<p>In case you are not happy with a product, or you have changed your mind about it, you are eligible for a return within <strong>60 days</strong> after delivery.</p>
<div class="tip-callout">If you are struggling with the printer, filaments, or any of our products, do not hesitate to contact our <a href="http://help.prusa3d.com/article/get-support_1907">Customer support team</a>, which <strong>is</strong> <strong>always ready to help you out with any technical issue. </strong></div>
<h3><strong>Pending order - Before the order is shipped</strong></h3>
<p>You can cancel the order and request a refund at any time <strong>before the order has shipped.</strong> Click your name in the top-right corner to enter <a href="https://www.prusa3d.com/en/account/orders/">your order history</a> (<span style="color: #236fa1;">blue arrow</span>). Click the order number or 'Edit Order' where you can make changes (<span style="color: #2dc26b;">green squares</span>). In the upper-right corner, you will find 'Cancel order' (<span style="color: #b96ad9;">purple square</span>). Confirm your choice and the order is canceled and a refund request will be sent to our system.</p>
<p>Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). Be aware that money transfers can take up to 14 business days.</p>
<table style="border-collapse: collapse; width: 100%;" border="0">
<tbody>
<tr>
<td style="width: 48.799%;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted-600x329.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted-800x438.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted-300x164.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted-768x420.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted-1536x841.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2021/12/eb8b4302981f6c1f_painted.jpeg 1600w" alt="" width="400" height="219" loading="lazy" /></td>
<td style="width: 48.799%;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted-600x329.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted-800x438.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted-300x164.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted-768x420.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted-1536x841.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2021/12/717c4752a3f7ae14_painted.jpeg 1600w" alt="" width="400" height="219" loading="lazy" /></td>
</tr>
</tbody>
</table>
<div class="note-callout"><strong>Be aware that if the order has been packed, even though if it is not showing as shipped, it may not be possible to cancel and stop the parcel from going out.</strong></div>
<h4>Edit your order</h4>
<p>On the bottom of the same page, you can also make changes to your order (add/remove products and edit addresses). If you add products, an option to make additional payments will appear under the total on the right.</p>
<p>If a product is removed from the order, the amount for the removed item will be refunded within two weeks. The order will only ship after the refund is finalized.</p>
<div class="warning-callout"><strong>The order will not ship while there is a pending refund!</strong></div>
<p style="text-align: center;"><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted-600x361.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted-800x481.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted-300x180.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted-768x462.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted-1536x924.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2021/12/7f9e3aa1ff1be650_painted.jpeg 1600w" alt="" width="500" height="301" loading="lazy" /><em>Product list of your order. Here you can add/remove products (<span style="color: #b96ad9;">purple</span>/<span style="color: #e67e23;">orange</span> square).</em></p>
<h3><strong>Shipped and/or delivered order</strong></h3>
<div class="warning-callout">Opened spools of filament, and other sealed products, or consumables, which are opened and/or used, are not eligible for return!</div>
<p>If the order has already been shipped, you are eligible to return it without giving any reason within <strong>60 days after delivery.</strong> If you are outside of this period, check out our article on <a href="http://help.prusa3d.com/article/warranty_2288">Warranty returns</a> for more information. </p>
<h4>Return Process</h4>
<p>Shipped goods have to be returned to our warehouse before we can proceed with the refund. In order to prepare the package for return, please follow the steps below:</p>
<ol>
<li><strong>Return request:</strong> Send an e-mail to <a href="mailto:info@prusa3d.com">info@prusa3d.com</a>, with the subject and description of your case. The e-mail must include:</li>
</ol>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li>The original invoice number of the order you want to return</li>
<li>A short statement informing that you want to return it.</li>
</ul>
</li>
</ul>
</li>
</ul>
<ol start="2">
<li><strong>Return label: </strong>Once we have processed your request, you will receive an email with a shipping label and further instructions on how to contact the transporter. <em>Don't proceed to the packing (point 3) before receiving the return label.</em></li>
</ol>
<div class="note-callout">If you wish to use your own carrier/shipping method this is possible. However, you must provide us with a tracking number and we take no responsibility for damaged or lost cargo.</p>
<p>Address: Partyzánská 218/5, 17000, Prague, Czech Republic.</p></div>
<ol start="3">
<li style="counter-increment: li 2;"><strong>Packing the order:</strong> If you are sending back a complete printer and do not have the original packing material please follow our <span style="color: #4d4d4d; background-color: #ffffff;" data-hd-color="#4d4d4d" data-hd-highlight="#ffffff">separate guides</span> for packing:</li>
</ol>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li><a href="http://help.prusa3d.com/article/packing-sl1-cw1-for-return_112027">Packing SL1/CW1 for return</a></li>
<li><a href="http://help.prusa3d.com/article/packing-i3-printer-for-return_2278">Packing i3 printer for return</a></li>
<li><a href="http://help.prusa3d.com/article/packing-the-prusa-mini-for-return_112047">Packing the Prusa MINI for return</a></li>
</ul>
</li>
</ul>
</li>
</ul>
<ol start="4">
<li style="counter-increment: li 3;"><strong>Order returned:</strong> Once received, we will inspect the returned product and issue the refund after evaluation.</li>
</ol>
<h3>Refund process for shipped orders</h3>
<p>The returned product(s) will be checked for missing or damaged parts. Discrepancies could influence the refundable amount.</p>
<p>Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). <strong>Be aware that money transfers can take up to 14 business days</strong>.</p>
<h4>When we provide the shipping label/carrier</h4>
<p>Only the initial shipping cost is refunded. We do not cover the cost of the return shipping. Since the shipping cost will be the same both ways, in practice this means that the cost of the return shipping is subtracted from the total amount you initially paid when ordering.</p>
<p><span style="text-decoration: underline;"><em>Example:</em></span></p>
<p><em>Item costs €200, and the shipping costs €20. Return label costs €20.</em></p>
<p><em>You will be refunded €200 (220-20).</em></p>
<p><em>Refund = Order Total - Return Label Cost</em></p>
<div class="warning-callout"><strong>Initial shipping can not be refunded for partial returns!</strong> In these cases, only the item value can be refunded, minus the shipping cost if we provided the return label.</div>
<h4>When you provide your own shipping label/carrier</h4>
<p>If you provide a carrier and the shipping label for the return yourself, you will be refunded the full amount that you initially paid when ordering. <strong>If you provide your own shipping then this must be stated when you contact our customer support who will then make the claim. Additionally, you must provide us with a tracking number once shipped.</strong></p>
<p>We request that you document and allow us to advise on the packing of the goods, but we take no responsibility for damaged or lost shipments. Unannounced returns to our facilities will cause serious delays in any potential refunds or replacements.</p>
<div class="note-callout"><strong>The refund reduction explained in this article only applies in the case of a normal (non-warranty) return.</strong> For warranty returns, please see <a href="http://help.prusa3d.com/article/warranty_2288">Warranty</a>. Furthermore, in case there was an error on our side regarding the shipped order (e.g. wrong color, missing part/s, etc.), all shipping costs are covered by us.</div>

Refunds & returns

<div><strong><img decoding="async" loading="lazy" style="float: right;" src="https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-600x600.jpg 600w, https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-768x768.jpg 768w, https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-1536x1536.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/e73fe1ba82d9ebef-2048x2048.jpg 2048w" alt="" width="225" height="225"></strong></div>
<h3>Basic info</h3>
<div><strong>Polypropylene (PP)</strong> is a <strong>light material</strong> commonly used for storage and packing in the food processing industry. It’s usable for printing <strong>partially flexible parts</strong>. Due to its high price and difficult printing, <strong>it’s not recommended for beginners.</strong></div>
<div>&nbsp;</div>
<div><strong>Recommended nozzle temperature:</strong> 220 °C</div>
<div>&nbsp;</div>
<div><strong>Recommended bed temperature:</strong> 100 °C</div>
<div>&nbsp;</div>
<div><strong>Heatbed:</strong> Smooth PEI sheet with PP tape will provide the best adhesion.</div>
<h3>Description</h3>
<p>In 3D printing, <strong>PP (Polypropylene)</strong> is mostly used for making <strong>hinges, straps, belts,</strong> and other bendable parts. The main disadvantage of this material is its price and <strong>very poor print surface adhesion.</strong> PP has a pretty good resistance against acids, bases/lyes, and organic solvents. PP is lightweight and food-safe (even though regular 3D printing food safety limitations apply). It is translucent in thin layers.</p>
<p>To compare supported material properties, see our <a href="https://help.prusa3d.com/en/materials">material table.</a></p>
<table class="striped" style="height: 227px; width: 100%;">
<tbody>
<tr style="height: 50px;">
<th style="height: 50px; width: 37.9758%;">
<p>Pros</p>
</th>
<th style="height: 50px; width: 61.3133%;">
<p>Cons</p>
</th>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 37.9758%;">
<p>✔ Lightweight material</p>
</td>
<td style="height: 53px; width: 61.3133%;">
<p>✖ Bad surface adhesion</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 37.9758%;">
<p>✔ High chemical resistance</p>
</td>
<td style="height: 53px; width: 61.3133%;">
<p>✖ High warping, especially with large models</p>
</td>
</tr>
<tr style="height: 53px;">
<td style="height: 53px; width: 37.9758%;">
<p>✔ High tenacity</p>
</td>
<td style="height: 53px; width: 61.3133%;">
<p>✖ High price</p>
</td>
</tr>
</tbody>
</table>
<h3>Best use</h3>
<p>PP is mostly used for making <strong>food safe and bendable objects</strong>.</p>
<h3>Tips for successful printing</h3>
<p><strong>Surface preparation</strong></p>
<p>Manufacturers usually recommend the following surface preparations: PP foil (PP tape), glass/mirror with Magigoo PP. We recommend using a <strong>smooth PEI sheet with PP tape</strong> and setting a higher temperature for better layer adhesion (but relatively lower for the first layer). Printing PP on the <strong>powder-coated satin sheet</strong> is also possible but be aware that it might adhere less than on the smooth PEI sheet with PP tape.</p>
<p><strong>Temperature</strong></p>
<p>Temperatures may vary depending on the particular filament brand, but standard values are somewhere between <strong>225-245 °C</strong> for the nozzle and <strong>80-105 °C</strong> for the heated bed. PP is highly prone to <strong>warping,</strong> consider printing in an <a href="https://blog.prusaprinters.org/mmu2s-printer-enclosure_30215/"><strong data-stringify-type="bold">enclosure</strong></a>.</p>
<div class="tip-callout">
<p>You can purchase the <a href="https://www.prusa3d.com/product/original-prusa-enclosure-3/">Original Prusa Enclosure</a> in our e-shop.&nbsp;</p>
<p>It is also possible to <a href="https://www.prusaprinters.org/cheap-simple-3d-printer-enclosure/">make your own enclosure</a>.</p>
</div>
<p>&nbsp;</p>
<h3>Sample prints</h3>
<table style="border-collapse: collapse; width: 100%; height: 225px;" border="0">
<tbody>
<tr style="height: 300px;">
<td style="width: 48.805%; height: 207px;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/b70f3de793315642.jpg" sizes="100vw" srcset="https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/b70f3de793315642-2048x1536.jpg 2048w" alt="" width="2520" height="1890"></td>
<td style="width: 48.805%; height: 207px;">&nbsp;</td>
</tr>
<tr style="height: 18px;">
<td style="width: 48.805%; height: 18px; text-align: center;">Bendable objects</td>
<td style="width: 48.805%; height: 18px; text-align: center;">&nbsp;</td>
</tr>
</tbody>
</table>


Polypropylene (PP)

<p>Enclosures help with stabilizing the inner environment and raising ambient temperatures, shields the printer from drafts and blasts of cold air, and reduces the build-up of dust on moving parts. This is vital for printing materials such as ASA, PCCF, PP, and others that have a tendency to warp.</p>
<div class="note-callout">Check our step-by-step assembly instructions for the <a href="https://help.prusa3d.com/category/original-prusa-enclosure-assembly_1732">Original Prusa Enclosure</a>.</div>
<p>Also, some of these materials might produce unwanted odors during printing and the enclosure helps to contain them.</p>
<p style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-394x400.jpg 394w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-591x600.jpg 591w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-295x300.jpg 295w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-768x780.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-1512x1536.jpg 1512w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-2017x2048.jpg 2017w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2.jpg 1600w" alt="" width="500" height="508" loading="lazy" /></p>
<p>The Original Prusa Enclosure is an accessory for your 3D printer that houses your Original Prusa i3 MK3S+ and provides a stable printing environment.</p>
<p>The frame along with the top and bottom panels are made from metal, the side panels are made from PETG plastic. The solid robust design allows several enclosures to be stacked on top of each other and secured using screws. The frame features mounting elements for the installation of various add-ons and tidy cable management.</p>
<p>There is enough room above the printer’s frame for the installation of the MMU2S. You can place the spool of filament inside the enclosure and lead the strand of filament to the extruder through a PTFE tube, essentially a reverse-Bowden setup, which also helps to even out the rotation of the spool, resulting in a smoother feed of filament into the extruder.</p>
<h3>Add-ons</h3>
<p>Optional features can be purchased with the Enclosure or purchased later to be added.</p>
<h4>Lock</h4>
<p>Install an optional lock to prevent unauthorized access to your 3D printer - an ideal solution for schools, hackerspaces, and other public places. This lock uses a standard key.</p>
<p style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/mechanical-lock-1.jpg 1600w" alt="" width="400" height="300" loading="lazy" /></p>
<h4>Advanced filtration system</h4>
<p>HEPA filter with 99.9% efficiency, prevents the spread of ultra-fine particles (UFPS).</p>
<p>The filtration system is useful when you print materials such as PC Blend Carbon Fiber and other materials that produce particles during printing. The filtration system will be also compatible with the “Smart Box” electronics, one of the future add-ons. Please note that enclosures with the Filtration System have extended lead times!</p>
<p style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/Filtration-system-2.jpg 1600w" alt="" width="400" height="300" loading="lazy" /></p>
<h4>Fire suppression system</h4>
<p>A self-contained tube-style fire suppression system. The system is manufactured in Europe and uses an extremely effective, clean, and safe extinguishing medium. The system operates automatically and independently of any power supply by detecting higher temperatures. Please note, that due to the shipping restrictions and costs, delivery from Prusa is available only to addresses within the EU. For US customers it's recommended to order from our partner <a href="https://www.printedsolid.com" target="_blank" rel="noopener">Printed Solid</a>. For other countries please find your dealer <a href="https://blazecut.com/contact-us/">here</a>.</p>
<p style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/Fire-supression-system.jpg 1600w" alt="" width="400" height="300" loading="lazy" /></p>
<h4>PSU cable quick release</h4>
<p>The enclosure is designed to allow easy removal of the printer together with the PSU. However, if you plan to remove the printer more often, you can purchase this cable quick-release connector and remove only the printer. </p>
<p>Please note that only black PSUs from Delta are supported. If you have the silver PSU, you have to upgrade it first.</p>
<div class="note-callout">The PSU cable quick release is not compatible with the MK4 printer.</div>
<h4 style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/PSU-quick-release-1.jpg 1600w" alt="" width="400" height="300" loading="lazy" /></h4>
<h4>White LED strip</h4>
<p>You can install an optional white LED strip into the enclosure to light up your 3D printer. The strip is powered by a separate PSU which will be added to your order automatically.</p>
<p style="text-align: center;"><img decoding="async" src="https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip-533x400.jpg 533w, https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip-800x600.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip-300x225.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip-768x576.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip-1536x1152.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/LED-strip.jpg 1600w" alt="" width="400" height="1152" loading="lazy" /></p>
<h3>Technical parameters</h3>
<ul>
<li><strong>Dimensions with the LCD mounted outside:</strong> 530 mm (w) × 545 mm (h) × 715 mm (d).</li>
<li><strong>Dimensions with the LCD inside:</strong> 530 mm (w) × 545 mm (h) × 640 mm (d) At least 250 mm is required in front of the enclosure for the doors to fully open.</li>
<li><strong>Enclosure type:</strong> Passive, heating is provided only by the 3D printer’s heatbed.</li>
<li><strong>Weight:</strong> 10,6 kg (23.4 lbs).</li>
<li><strong>Basic package:</strong> All components required to build the enclosure (frame parts, transparent side panels, top and bottom panels, mounting material, printer frame brace), temperature sensor, and documentation. Handles and optional 3D-printed accessories seen in some photos are not included in the package.</li>
</ul>


Original Prusa Enclosure

<div>Primarily, we accept payments in US Dollar (USD), Euro (EUR), Pound (GBP), Czech koruna (CZK), and Złoty (PLN).</div>
<div>&nbsp;</div>
<div>
<div class="note-callout"><strong>Some payment options may not be available if you have selected a currency not related to the region of the shipping address!</strong> I.e. For an EU shipping address, choose Euro. For a US shipping address select USD.</div>
</div>
<div>
<p><strong>Our online store supports several different payment options:</strong></p>
<ul>
<li>Credit card</li>
<li>Invoice payment</li>
<li>PayPal (only in some regions)</li>
<li>Cash payment (Personal pickup only at our Prague HQ)</li>
<li>Trustly (only in some regions)</li>
</ul>
<div class="tip-callout">We do not accept checks as a payment method.</div>
</div>
<h3>Credit card</h3>
<p>Paying with your credit card is easy and fast. After selecting <strong>Credit/Debit card</strong> in the payment options and confirming the order, <strong>you will be redirected</strong> to a secure payment portal. Enter your credit card details and finalize the payment there. A credit card can <em>only</em> be used as the payment method when placing an order through our e-shop and its secure payment portal.</p>
<div>
<div class="note-callout">
<p><strong>Before paying by card</strong></p>
<ul>
<li>Check with your bank that you are allowed to send overseas payments.</li>
<li>Make sure that you did not exceed your daily (or weekly) spending limit.</li>
<li>Make sure your card can make internet payments.</li>
<li>If your card is new, make sure that you have activated it.</li>
</ul>
</div>
</div>
<p>Keep in mind that, in this case, you are charged directly <strong>at the time of making the order</strong>. Once the payment is processed successfully, you will receive an e-mail confirmation within a few minutes.</p>
<h3>Invoice payment</h3>
<div>Invoice payment (or wire transfer) is mainly used for business orders, but it <strong>can be used by anyone</strong> who would like to pay the order later, during the lead time. Once the order is placed, you will receive an e-mail with an invoice and instructions on how to finalize the payment.</div>
<div class="warning-callout"><strong>Keep in mind that we can not ship your order before we have received payment.</strong> It can take up to 5 business days before the wire transfer payment is received and confirmed.</div>
<h3>PayPal</h3>
<p>Paying with PayPal is easy and fast, but you need to have an active PayPal account. After placing your order, you will be redirected to the PayPal payment gateway. Then, log in to your PayPal account and finalize the payment.</p>
<p>Keep in mind that, in this case, you are charged directly <strong>at the time of making the order</strong>. Once the payment is processed successfully, you will receive an e-mail confirmation within a few minutes.</p>
<div class="note-callout">This option is not available by default for customers from Europe.</div>
<h3>Trustly</h3>
<p>Trustly is a bank-to-bank payment method available in some countries. It is an alternative to Wire transfer where the transaction is immediate. There is no need for registration or cards. Using your banking credentials, you pay directly through our secure payment portal.</p>
<p>The countries currently supported are <strong>Sweden, Norway, Denmark, Finland, Lithuania, United Kingdom, Estonia, Spain, Ireland, and Latvia</strong>.</p>
<p>Even though the payment method is available in the United Kingdom, it is only available in <strong>Euros</strong>, and not <strong>British Pounds</strong>. Please check with your bank for any potential conversion fees and rates.&nbsp;</p>
<h3>Cash payment</h3>
<p style="font-size: medium; font-weight: 400;">Cash payment is possible in case you choose the Cash on delivery option.</p>
<p style="font-size: medium; font-weight: 400;">To make this option available, choose the "Czech Republic" in the <strong>Country</strong> list when inserting your shipping address, and select <strong>DPD</strong> as the carrier.</p>
<div class="warning-callout"><strong>Please note that even if you have the order shipped within the Czech Republic, your order will not be ready any sooner. Our <a href="http://help.prusa3d.com/article/shipping-information_2297">lead times</a> still apply.</strong></div>
<div class="tip-callout">Cash payments are accepted <strong>only in CZK</strong> currency.</div>
<h3>Vouchers</h3>
<p>You can redeem your discount voucher <strong>during the checkout</strong> phase, under the shipping options or the payment options. The voucher is usually valid exclusively for your account, so make sure you are <strong>logged in</strong> before using it. Click on the <strong>Enter discount code</strong>, and the field to paste the voucher into will appear.</p>
<table style="border-collapse: collapse; width: 100%; height: 18.4px;" border="0">
<tbody>
<tr style="height: 18.4px;">
<td style="width: 48.8442%; height: 18.4px;"><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted-600x385.jpeg 600w, https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted-800x513.jpeg 800w, https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted-300x192.jpeg 300w, https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted-768x492.jpeg 768w, https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted-1536x985.jpeg 1536w, https://cdn.help.prusa3d.com/wp-content/uploads/2022/01/7ae3286ac3d2dacf_painted.jpeg 1600w" alt="" width="300" height="192"></td>
<td style="width: 48.8442%; height: 18.4px;"><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/01/voucher-field.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/01/voucher-field-300x89.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/01/voucher-field.jpg 1600w" alt="" width="308" height="91"></td>
</tr>
</tbody>
</table>
<p>Then double-check the order details and hit the "<strong>I confirm my order</strong>" button.</p>
<div class="warning-callout">Vouchers cannot be applied to orders that are already placed in the system.</div>
<div>
<div class="tip-callout">If you have any issues with the payment, check our article <a href="http://help.prusa3d.com/article/error-when-placing-an-order_142645">Error when placing an order</a> guide.</div>
</div>


Payment options

<p>Prusa Account is the way to manage your logins to all Prusa services, like <a href="https://shop.prusa3d.com/">online store</a>, <a href="https://forum.prusaprinters.org/">forum</a>, and <a href="https://www.printables.com/">Printables</a> - online community and library of 3D models).</p>
<h3>Creating a new Prusa Account</h3>
<ol>
<li>Go to <a href="https://www.printables.com/">Printables.com</a> or <a href="https://www.prusa3d.com/">the e-shop</a>, and click on the <span style="color: #b96ad9;"><strong>Login</strong></span> button on the top right of the page.</li>
</ol>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 48.8442%;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-600x339.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-800x452.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-300x169.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-768x433.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-1536x867.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted.jpeg 1600w" alt="" width="400" height="226"></td>
<td style="width: 48.8442%;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted-600x352.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted-800x469.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted-300x176.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted-768x450.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted-1536x900.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/09/1267ceb3e4790684_painted.jpeg 1600w" alt="" width="400" height="234"></td>
</tr>
</tbody>
</table>
<p><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted.jpeg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-600x339.jpeg 600w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-800x452.jpeg 800w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-300x169.jpeg 300w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-768x433.jpeg 768w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted-1536x867.jpeg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/06/a12dd665a95d0951_painted.jpeg 1600w" alt="" width="500" height="282"></p>
<ol start="2">
<li>In the new window, below the Login button, you can choose to register or log in with your Google, Apple, or Facebook account. You can also choose "Create an account" at the bottom to use an email or password for registration (right side picture below).</li>
</ol>
<table style="border-collapse: collapse; width: 100.025%;" border="0">
<tbody>
<tr>
<td style="width: 60.6009%;"><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-1.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-1-375x400.jpg 375w, https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-1-282x300.jpg 282w, https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-1.jpg 1600w" alt="" width="400" height="426"></td>
<td style="width: 39.3509%;"><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-page-2.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-page-2-271x400.jpg 271w, https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-page-2-407x600.jpg 407w, https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-page-2-203x300.jpg 203w, https://help.prusa3d.com/wp-content/uploads/2022/06/New-registration-page-2.jpg 1600w" alt="" width="400" height="590"></td>
</tr>
</tbody>
</table>
<ol start="3">
<li>If you have used the email, confirm your account by following the instructions in the sent confirmation email.</li>
<li>Log into <a href="https://www.prusa3d.com/">our eshop</a> after the confirmation procedure to complete and confirm the registration.</li>
</ol>
<h3>Problems with signing in or registration</h3>
<p>In case the account creation does not work the way we described above, <strong>delete your cookies</strong> (see the Help Center of your internet browser if you don't know how to do that). Alternatively, <strong>try another browser</strong> or try to use an Incognito window.</p>


Prusa Account creation

<p>If you are trying to unscrew any of the screws in the printer, and the key keeps turning without releasing the screw, it means that the screw is stripped.</p>
<p>You might wish to drill the screw and using an extractor if you have experience using these tools. If you do not have experience, do not attempt it, and follow the tips below.</p>
<div class="warning-callout">Do not follow internet tutorials if they are not specific for electronics or sensitive parts. Methods specific for woodworking might damage your printer.</div>
<div class="tip-callout">If you have a strong magnet, you can attach it to your Allen key to remove any possible debris and help with the screw extraction.</div>
<ol>
<li>Different Allen key: you might be using an incorrect Allen key, or the tool might be damaged. Try using the other side of the Allen key. This can happen especially for the smaller screws.</li>
<li>Better grip of the screw: if the head of the screw is damaged, you can place something between the head of the screw and the Allen key to make the grip better. The most commonly used material are wide rubber bands, but others things can be used: latex gloves, aluminum foil, steel wool. Make constant pressure towards the screw, and <strong>slowly</strong> turn the key until the screw is out.</li>
<li>Pliers: if you can see the head of the screw, try to firmly hold the head of the screw with pliers, and rotate the pliers until the screw is loose.</li>
</ol>
<div class="tip-callout">After removing the damaged screw please throw it away to make sure you will not use it again.</div>


How to remove a stripped screw

<p>Original Prusa i3 Printers are open-frame printers. While some printers are already enclosed by default, having an enclosed printer can dramatically increase the price of the printer, and some enclosure types are still protected by patents.</p>
<p>In this guide, we will help you decide if an enclosure is needed for your Original Prusa MK3/S/+, and which one is the best fit for your use.</p>
<h3>When to use an enclosure</h3>
<h4>Warping</h4>
<p><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/10/d26fea1f666f50ab.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/d26fea1f666f50ab-400x400.jpg 400w, https://help.prusa3d.com/wp-content/uploads/2022/10/d26fea1f666f50ab-300x300.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/d26fea1f666f50ab.jpg 1600w" alt="" width="400" height="400"></p>
<p>Plastic naturally shrinks as it cools. This will affect the parts being printed, as they are subjected to the ambient temperature and its variations. Low-temperature filaments like PLA and PETG shrink, but since it is a very small amount it is not noticeable during printing.</p>
<p>However, filaments that are printed at a higher temperature can cool too fast. In these cases, even if your first layer is perfect, as the higher layers shrink they will pull up the lower part of the print, causing a warping effect on the model.</p>
<p>So if you plan to print filaments like ASA, ABS, PC, PA (nylon), PP, or any composite filaments based on those ones (e.g. Prusament PA11 Carbon Fiber), an enclosure might be needed. If you have any doubts about which filaments need an enclosure, check our <a href="https://help.prusa3d.com/materials">Material Table</a>.</p>
<h4>Smell</h4>
<p>Some filaments, like ABS and to a lesser extent ASA, can emit an odor when being printed. These are usually not very strong but in case you wish to eliminate the smell you can use the enclosure. Depending on which type of enclosure you have, it is even possible to have a filter.</p>
<h4>Noise</h4>
<p>Since the Original Prusa MK3, our i3 printers are equipped with silent stepper drivers. However, the printer will still make some sounds depending on the axes' movement and vibration. Having an enclosure can help you reduce the noise so you can sit next to your printer and not hear it.</p>
<h4>Practical</h4>
<p>There are other small practical reasons to have an enclosure. Having the printer in a closed space can protect it from gathering dust. If you have pets or children, it can prevent them from touching hot parts of the printer. Depending on the enclosure, it is also possible to stack up printers or lock the printer for safety.</p>
<h3>What enclosure to use</h3>
<p>After evaluating if you need an enclosure or not, it is time to decide which enclosure to use. This will depend on how often you print high-temperature filaments, the environment you have your printer in, and the amount you are willing to spend.</p>
<h4>Photo studio tent</h4>
<p><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent-600x239.jpg 600w, https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent-800x319.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent-300x120.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent-768x306.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent-1536x612.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/photo_tent.jpg 1600w" alt="" width="800" height="319"></p>
<p>In case you only occasionally print with filaments that require an enclosure, or normally print PLA, it is possible to purchase a photo booth in any online shop and place your printer inside. We recommend an 80x80 cm booth. This will not require removing the PSU from the printer and placing it on the external part of the enclosure, as the porous material that makes the walls of the booth will not cause the internal temperature to be too high.</p>
<h4>Ikea Lack DYI enclosure</h4>
<table style="border-collapse: collapse; width: 100%;" border="0">
<tbody>
<tr>
<td style="width: 51.1778%;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-1.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-1-298x400.jpg 298w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-1-447x600.jpg 447w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-1-223x300.jpg 223w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-1.jpg 1600w" alt="" width="400" height="537"></td>
<td style="width: 48.7971%;"><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-MMU-3.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-MMU-3-249x400.jpg 249w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-MMU-3-374x600.jpg 374w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-MMU-3-187x300.jpg 187w, https://help.prusa3d.com/wp-content/uploads/2022/10/Lack-enclosure-MMU-3.jpg 1600w" alt="" width="334" height="537"></td>
</tr>
</tbody>
</table>
<p>We have guides for two different versions of an enclosure you can build at home with just an Ikea Lack enclosure and other materials easy to find. You can choose to make an enclosure for the <a href="https://blog.prusa3d.com/cheap-simple-3d-printer-enclosure_7785/">printer</a>, or the <a href="https://blog.prusa3d.com/mmu2s-printer-enclosure_30215/">printer + MMU</a>.</p>
<p>This is a great option for those that want to use the enclosure often, but are on a budget. Note that the PSU needs to be outside of the enclosure, as the Plexi walls will cause the temperature inside the enclosure to be higher than the recommended operating temperature for the PSU.</p>
<h4>Original Prusa Enclosure</h4>
<p><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-600x400.jpg 600w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-800x533.jpg 800w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-300x200.jpg 300w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-768x512.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-1536x1024.jpg 1536w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view-2048x1365.jpg 2048w, https://help.prusa3d.com/wp-content/uploads/2022/10/Enclosure-guidepost-side-view.jpg 1600w" alt="" width="500" height="334">We also have our own Original Prusa Enclosure. This is the ultimate solution for enclosures and a vast improvement over the other options. The frame along with the top and bottom panels are made from metal. The side panels are made from PETG plastic, which is more resistant and requires less maintenance than Plexi. The solid robust design allows several enclosures to be stacked on top of each other and secured using screws. The frame features mounting elements for the installation of various add-ons and tidy cable management.</p>
<p>You can find more information about the Original Prusa Enclosure and its add-ons here: <a href="http://help.prusa3d.com/article/original-prusa-enclosure_347479">Original Prusa Enclosure</a>.</p>


Enclosure guidepost

<p>Prusameters is our unique reward system on <a href="https://www.printables.com/" target="_blank" rel="noopener">Printables.com</a>.</p>
<p>You can collect Prusameters for various actions and achievements. Prusameters then can be exchanged for a real spool of Prusament filament and various other physical rewards.</p>
<div class="note-callout"><strong>The process is as follows</strong>: Collect enough Prusameters =&gt; Choose a reward =&gt; Wait for the approval and sending of the voucher =&gt; Redeem the voucher in the e-shop</div>
<h4>Prusameters and physical rewards</h4>
<p>Every user gets an empty virtual spool of Prusament, which is displayed in the top right corner next to your avatar on Printables.com. By performing various activities, you can fill up the spool with special points called Prusameters.</p>
<p>When you upload a new model, the system starts tracking its performance (downloads and likes) over a 30-day period. There are up to four milestones you can hit during this period. For each consecutive milestone, you’ll get a higher amount of Prusameters. Once the 30-day period ends, the internal counters are reset but the earned Prusameters remain in your account. </p>
<p>There are four milestones you can hit with your models <strong>repeatedly</strong> every 30 days:</p>
<p>10 Prusameters for 30 downloads and 3 likes of your model<br />50 Prusameters for 100 downloads and 10 likes of your model<br />100 Prusameters for 200 downloads and 15 likes of your model<br />200 Prusameters for 400 downloads and 20 likes of your model</p>
<p>You can also get <strong>non-recurring</strong> rewards for these actions:</p>
<p>20 Prusameters for completed profile - avatar, bio, location, languages<br />10 Prusameters to publish a model. Up to 10 new models in total.<br />5 Prusameters to create a collection. Up to 3 non-empty collections.<br />From 1 to 10 Prusameters to upload a make. Up to 100 Prusameters per calendar month.</p>
<div class="tip-callout">We appreciate it if you add a quality rating and upload makes regularly. A make of a model that already has many makes is rewarded with fewer Prusameters. You are not rewarded for the make of your own model, and for the second and subsequent makes of the same model.</div>
<p><img decoding="async" loading="lazy" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2023/01/Prusameters.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="How do Prusameters on Printables work?" alt="" width="600" height="401" /></p>
<p>Your virtual spool will become visually full at <strong>350 Prusameters</strong>, however, there’s no limit on how many Prusameters you can earn in total. The number we’ve picked is not accidental – 350 meters of filament is exactly what you can find on a real spool of Prusament. So, it only makes sense that 350 Prusameters is what you need to get a voucher for a 100% discount on a real spool of Prusament PLA, PETG, or ASA.</p>
<p>The vouchers are being approved manually to prevent abuse of the reward system. It can therefore take up to 2 weeks before they are approved and sent to you. Only one voucher per order can be applied.</p>
<div class="warning-callout">Please note that once you exchange Prusameters for a voucher, that voucher is bound to the selected rewards and cannot be changed to a different type of reward. It also cannot be changed back to Prusameters.</div>
<p>You can find the current list of available rewards on the <a href="https://www.printables.com/prusameter/rewards">Printables Rewards page</a>. When you choose the reward you want, you’ll receive a voucher for our e-shop that will get you a 100% discount on the selected item.</p>
<h4>Example of Prusameter reward calculation</h4>
<p>Let’s say you upload a new model and it reaches 300 downloads and 30 likes during one of the 30-day periods. This grants you a total of 160 Prusameters:</p>
<p>10 points for the first milestone (30 downloads and 3 likes)<br />50 points for the second milestone (100 downloads and 10 likes)<br />100 points for the third milestone (200 downloads and 15 likes)</p>
<div class="tip-callout"><strong>Tips to avoid voucher request rejection:</strong></p>
<p>1) Upload only models that you designed or remixed<br />2) Upload quality photos of your own makes<br />3) The model in the make photo must match the 3D model<br />4) Don't upload an excessive amount of makes of miniature few-gram models<br />5) Do not upload the photo to multiple different models</p>
</div>
<p>The Prusameters reward system is governed by <a href="https://www.prusa3d.com/page/terms-of-service-of-printables-com_231249/">PRINTABLES Terms and Conditions</a>.</p>


How do Prusameters on Printables work?

<p>In alternative to requesting a quotation, it is possible to generate an order, and its proforma invoice, through our <a href="https://www.prusa3d.com/" target="_blank" rel="noopener">e-shop</a>. </p>
<h3>Creating a new order</h3>
<ol>
<li>Navigate to our <a href="https://www.prusa3d.com/" target="_blank" rel="noopener">e-shop</a>. The login button is on the right side of the top bar. If you don't have an account, you can <a href="http://help.prusa3d.com/article/prusa-account-creation_1939">create a Prusa Account</a> or order as a guest. Fill in your delivery location on the left side of the top bar, and add the products to the cart. Once you completed the cart, click on the cart icon on the right side of the top bar. This will open a new page that shows your cart. 
<div class="note-callout">The available currencies depend on the delivery country. </div>
<div class="warning-callout">Depending on the delivery country, the prices will be shown with or without VAT. <br />If the delivery country is within the EU, the price will include VAT at the rate of the delivery country. <br />If the delivery country is outside of the EU, the VAT is not charged, but you may need to pay import taxes, customs, or other taxes and fees once the package reaches the border of your country, depending on the policy of your local customs office. <br />For more details, please review our <a href="http://help.prusa3d.com/article/vat-value-added-tax-customs-fees_1505">VAT &amp; Customs fees article</a>. </div>
<p><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/12/E_Shop_Top_Bar.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="E-shop Top Bar" alt="" width="600" height="176" loading="lazy" /></p>
</li>
<li>The page will show a list of available carriers and their price. Select the carrier, and click on "continue to order". <br /><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/12/E_Shop_Cart_C.png" sizes="(min-width: 1024px) 820px, 100vw" srcset="E-shop cart" alt="" width="600" height="341" loading="lazy" /></li>
<li>A new page shows up. Fill in your contact info, the delivery address, and the billing address. <br />There are 4 boxes that can be checked: 
<ul>
<li><strong>I'm shopping as a company</strong>: check this box if you are shopping as a company. Once the box is checked, 3 more fields can be filled, with your company info.
<div class="note-callout">If you are <a href="https://help.prusa3d.com/article/vat-value-added-tax-customs-fees_1505#orders-within-the-eu" target="_blank" rel="noopener">shopping as an EU company</a> with a VAT number <a href="https://ec.europa.eu/taxation_customs/vies/" target="_blank" rel="noopener">valid in the EU VIES system</a>, this step is necessary for our system to calculate the price without VAT. </div>
<p><img decoding="async" style="display: block; margin-left: auto; margin-right: auto;" src="https://help.prusa3d.com/wp-content/uploads/2022/01/eshop-vat.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="Eshop Company Info" alt="" width="600" height="177" loading="lazy" /></p>
</li>
<li><strong>The billing address is different than the shipping address</strong>: check this box in case the billing and shipping addresses are different. 
<div class="note-callout">Note for orders as an EU company: if the billing and delivery addresses are in different countries, the final price will be calculated WITH tax, even if your company has a valid VAT number. The tax will be calculated based on the tax rate of the delivery country.</div>
</li>
<li><strong>Add a note to the order</strong>: check this box to add a note for us to review. Please keep in mind that we will check a note written in this field, and this can delay your order. </li>
<li><strong>Add a note to the order invoice</strong>: check this box to add a note to be shown on the order invoice. Please keep in mind that we do not check a note written in this field. </li>
</ul>
</li>
<li>Choose a <a href="http://help.prusa3d.com/article/payment-options_157350">payment method</a>, and click on the "confirm and pay" button. By confirming an order you agree to our <a href="https://www.prusa3d.com/page/general-terms-and-conditions_231236/" target="_blank" rel="noopener">Terms and Conditions</a> and <a href="https://www.prusa3d.com/page/privacy-policy_231258/" target="_blank" rel="noopener">Privacy Policy</a>. Based on the chosen payment method, the following page will show the necessary instructions for the payment. 
<div class="note-callout">Please note that we regularly accept only payment in advance. <br />We accept Purchase Orders (POs) with Net 30 payment terms only if you are ordering for a school (district) or a library. All POs are subject to approval. Please contact our Sales Support via our email info@prusa3d.com to use this method. </div>
</li>
</ol>
<div class="tip-callout">In case of any doubts, do not hesitate to contact our <a href="http://help.prusa3d.com/article/customer-support_2287">Customer Support</a>. </div>


E-shop order creation

<h3>When will I receive an invoice? </h3>
<p>For orders with <strong>wire transfer</strong> payment method, our system generates a proforma invoice within a few minutes from order creation. For all orders with any payment method, as soon as your payment is received and paired with your order, a deposit payment confirmation is generated, and the final invoice is generated once your order is shipped out. </p>
<div class="tip-callout">We automatically send the generated documents to the email address associated with your order. </div>
<h3>How can I edit the delivery and the billing addresses in my order invoice? </h3>
<p>The delivery address and the billing address associated with your order can be modified using your order details page, as long as the order status is <strong>New</strong>. If your order status is different, it is not possible to further modify your order.</p>
<h3>Can I add or remove items to my order? </h3>
<p>Apart from a few exceptions, it is possible to add or remove items to your order using your order details page, as long as the order status is <strong>New</strong>.</p>
<p>If your order was already paid at the time of adding to it, our system will prompt you to pay the surcharge; if your order was already paid at the time of removing an item from it, our system will automatically generate a refund request for the price difference. </p>
<div class="warning-callout">If your order status is different, it is not possible to further modify your order.</div>
<h3>Why does the preparation time estimation change often? </h3>
<p>Although we are doing our best to minimize any delays, the preparation time estimation visible on your order details page can change multiple times, as it is only a timeframe estimation that relies on the actual production. </p>
<h3>My order includes multiple items with different preparation times. When will the items be shipped?</h3>
<p>All items within an order will ship at the same time, when all the items are ready. It is not possible to split an order into multiple parts. </p>
<h3>When will I receive the order tracking number? </h3>
<p>The tracking number is generated and sent to the email address associated with your order as soon as your order is packed and ready for courier pick-up. </p>
<h3>The tracking shows that my order was not shipped. What should I do? </h3>
<p>If the tracking number was generated less than 2 business days ago, it is regular and it means that your order is waiting for the courier to collect it. In case the tracking number was generated for a longer time, please contact our <a href="http://help.prusa3d.com/article/customer-support_2287">Customer Support</a>.</p>
<h3>The carrier contacted me asking for payment of duty fees. Should I cover it?</h3>
<p>For packages bound outside of the European Union, the VAT is not charged. However, you may need to pay import taxes, customs, or other taxes and fees once the package reaches the border of your country, depending on the policy of your local customs office. <strong>The customs clearance process has to be done on the customer's side, with the help of the customs broker they get from their carrier</strong> (<a href="https://en.wikipedia.org/wiki/Incoterms#DAP_–_Delivered_At_Place_(named_place_of_destination)" target="_blank" rel="noopener"><strong>DAP incoterms</strong></a>). </p>
<div class="note-callout">For more details, please review our <a href="http://help.prusa3d.com/article/vat-value-added-tax-customs-fees_1505">VAT &amp; Customs fees article</a>.</div>
<h3>I canceled my order. When will I receive the refund? </h3>
<p>Our financial department will send you the refund within a maximum of 14 business days from the order cancelation. </p>
<h3>I canceled my order, but I changed my mind. Can I reinstate my order? </h3>
<p>It is not possible to reinstate a canceled order. The only way would be to generate a new order. </p>
<div class="tip-callout">In case of any doubts, do not hesitate to contact our <a href="http://help.prusa3d.com/article/customer-support_2287">Customer Support</a>. </div>


FAQ - Orders

<h3 style="text-align: center;"><img decoding="async" loading="lazy" src="https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2.jpg" sizes="(min-width: 1024px) 820px, 100vw" srcset="https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-394x400.jpg 394w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-591x600.jpg 591w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-295x300.jpg 295w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-768x780.jpg 768w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-1512x1536.jpg 1512w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2-2017x2048.jpg 2017w, https://help.prusa3d.com/wp-content/uploads/2022/08/Enclosure2.jpg 1600w" alt="" width="300" height="305"></h3>
<p>The Original Prusa Enclosure has side panels made of PETG. See below some maintenance tips for the sheets.</p>
<h3>Cleaning</h3>
<p>The PETG sheets in your enclosure can be cleaned by washing with lukewarm water containing a mild soap or a slightly acidic, neutral, or slightly alkaline detergent using a soft clean sponge. Rinse well afterward with clean water and dry with a chamois or a moist cellulose sponge. Subsequent anti-static treatment is recommended.</p>
<p>Fresh paint splashes, grease, smeared glazing compounds, etc. can be removed before drying by rubbing lightly with ethyl alcohol or petroleum ether on a soft cloth followed by a thorough wash and rinse as described above.</p>
<h3>Anti-static cleaning</h3>
<p>Having good electrical insulating properties, the PETG sheets are subject to electric static charge and consequent dust attraction. Treatment with an anti-static agent keeps the sheet free from static charge and dust over prolonged periods.</p>
<p>There are some commercially available products that act at the same time as a cleaning agent and an anti-static agent.</p>
<h3>What not to use on the PETG sheets</h3>
<p>Do not use abrasive or highly alkaline cleaners, acetone, benzene, leaded gasoline, or carbon tetrachloride. Never scrape with razor blades or other sharp instruments.</p>
<p>Remark: Cleaners and solvents generally recommended for use on PC are not necessarily compatible with the UV-protected surface of the PETG sheets.</p>


PETG sheets (Enclosure)

<p>The Original Prusa Enclosure can have as an add-on a Self-contained tube-style BlazeCut Fire Suppression System. The system operates automatically and independently of any power supply by reacting to high temperatures.</p>
<p>Our 3D printers are known to be extremely reliable and safe. We’re adding this system mainly due to the requirements of certain institutions (schools, hackerspaces, etc.) where there is a frequent requirement to have a fire suppression system.</p>
<h3>Operation and maintenance</h3>
<p>The BlazeCut T Series does not require any special maintenance. It is recommended to visually inspect the system every one to three months. During the movement of the tube, bubbles of gas in the extinguishing agent will be visible. This indicates that the extinguishing agent is in the tube and the BlazeCut T Series is functional.</p>
<div class="warning-callout">The fire suppression system contains gas under pressure; may explode if heated. Protect from sunlight. Store in a well-ventilated place. If medical advice is needed, have the product container or label at hand. Keep out of reach of children. Read the label before use.</div>
<p>It is recommended to inspect the pressure of the tube when the equipment is at operating temperature. Due to the physical and chemical properties of the agent, pressure in the tube can vary depending on the ambient temperature. The higher the ambient temperature, the higher pressure in the tube and vice versa.</p>
<h3>When to replace the BlazeCut System</h3>
<p>The system will need to be replaced in the following cases:</p>
<ul>
<li>The system is leaking, was used, or emptied for other reasons.</li>
<li>The system was exposed to direct fire.</li>
<li>The tube or other parts of the system show signs of damage.</li>
</ul>
<h3>How to proceed after system activation</h3>
<p>The extinguishing agent does not leave a residue. Ventilate the protected enclosure properly, do not enter the area before ventilation. Remove the used system from the protected enclosure. The same procedure should be followed after the release of the extinguishing agent for other reasons (system damage etc.).</p>
<p>In case of fire, the system activates automatically burning the tube without previous warning. In case of fire, do not come into direct proximity to the system, there is a risk of being affected by the extinguishing agent.<br />
In case of activation of the system do not enter the protected enclosure and do not open the covers of the protected enclosure, wait for the total release of the extinguishing agent.</p>
<h3>Product disposal</h3>
<p>The discharged system consists of recyclable materials. Please dispose of this product responsibly and recycle it where possible. Dispose of the discharged system according to local waste management regulations.</p>
<p>For proper recycling, return charged systems to your local BlazeCut agent.</p>
<div class="warning-callout">Never dispose of charged systems with the extinguishing agent to waste.</div>
<h3>First-aid measures</h3>
<p>In case of direct contact with the extinguishing agent, follow the instructions below.</p>
<h4>General Information</h4>
<p>In all cases of doubt, or when symptoms persist, seek medical attention.</p>
<h4>Following inhalation</h4>
<p>Move the person to fresh air and keep them at rest in a position comfortable for breathing. If the person is not breathing or if breathing is irregular or breathing has stopped, administer artificial respiration or oxygen by trained personnel. Loosen tight clothing such as collar, tie, waistband, and belt. Do not administer adrenaline and its derivatives. Seek medical attention immediately.</p>
<h4>Following skin contact</h4>
<p>Flush/irrigate the affected area with a large amount of water. Do not use hot water. Remove contaminated clothing affected by the extinguishing agent. If you experience frostbite, seek medical attention.</p>
<h4>Following eye contact</h4>
<p>Carefully flush/irrigate with water for several minutes. If possible, remove contact lenses, if they are inserted. Continue flushing. Seek medical attention.</p>


Fire Suppression system (Enclosure)

<p>This is the current list of supplemental statements valid for users of Prusa websites:</p>
<ul>
<li><a href="https://www.prusa3d.com/page/supplemental-statement-for-california-consumers_233924">Supplemental Statement for California Consumers</a> valid from 1st March 2023</li>
</ul>


Original Prusa Enclosure

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Original Prusa Enclosure

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FAQ - Orders

PETG sheets (Enclosure)

Fire Suppression system (Enclosure)

Supplemental Statements valid on Prusa websites

Packing the Enclosure for return - Original Packing material

Packing the Enclosure for return - Custom Packing material

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