Flash erase error

What happened?

While flashing firmware to your printer an error might occur, and the screen will display the following message: "Error erasing flash! Restart the printer and try again".

Error name: Flash erase error

Error code: #12605

This error is shown when the printer has failed to delete the internal FLASH MEMORY, so the new firmware can't be flashed.

How to fix it? 

Check the Buddy board for any damage.

In case you see no damage, try disconnecting all the cables from the Buddy board except for the LCD and the PSU. Format the USB drive as shown SD cards and USB drives.

After that, download the firmware and if necessary the bootloader, and transfer it to your USB drive. Make sure to unmount the drive from your operating system before physically removing it.

Insert the USB drive back into the printer and restart it to initiate the flashing procedure. In case the procedure does not start, reboot the printer using the reset button directly next to the knob, and while the printer is booting up, press once the rotating knob (more about this on alternative method).

Are you still having issues? Contact our support team and let them know that you have tried to fix the issue with these instructions. We will take it from there.