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                  1. Support
                  2. PrusaSlicer
                  3. About PrusaSlicer
                  4. Get support
                   

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                  Get support

                  Relevant for

                  MK4 family
                  XL family
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                  MK3 family
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                  10 comments
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                  The search bar on top of this site searches the entire PrusaSlicer documentation as well as assembly guides and related printer hardware troubleshooting guides. If neither has the answer to your problem, you can try several things:

                  PrusaSlicer forum on prusaprinters.org

                  The PrusaSlicer forum is an active community of PrusaSlicer users. You can post your problem there and discuss it with numerous expert users in the community.

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                  Report an issue - Github

                  Even though the PrusaSlicer team has 7 full-time developers and several active community contributors, going through reported issues and feature requests take a considerable amount of time. Before you report a new issue, please make sure you've exhausted other options.

                  There is a good chance that the issue is already reported, you can check the list of reported issues here.

                  Finally, you can create a new issue here.

                   
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                  Topics

                  • PrusaSlicer 2.9 (Legacy)
                    • About PrusaSlicer
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                    • Other (PrusaSlicer)

                  7 comments

                  Log in  to post a comment
                  Laurent
                  •
                  Bonjour
                  Impossible d'imprimer une lithophanie à partir de prusaslicer ,il ne gére pad les jpg comme cura.
                  possible ou pas directement ??
                  sans faire la bidouille de passer par cura et ouvrir avec le lecteur de gcode puis exporter en obj et rouvrir avec prusaslicer .
                  pourquoi faire simple quand on peut faire compliqué.
                  bon print à toutes et tous..
                  Reply
                  Douglas - Prusa Research
                  •
                  Bonjour,
                  Si vous rencontrez des difficultés pour quoi de ce soit, veuillez s'il vous plait contacter notre support technique que ce soit sur notre live chat ou par mail a [email protected].
                  Reply
                  Tim
                  •
                  Prusa, you have an issue with 6.4.0 SW release. I have a MK4S with a mmu3.
                  Initial beginning, I load the machine with filament to the hot end. Then I set the machine up with the print I want. When the machine starts to print it starts its' run by expelling the strip at the head of the sheet. Then the extruder parks to the right side and stays there. The display reads "Reloading Filament" 99% parking, it never recovers.
                  I have to reset the machine, unload the filament and then choose the print again. Then it works. The difference is that I'm not preloading the hot end.
                  Previous SW version did not have this issue.
                  Reply
                  Jlh59766***
                  •
                  Mk4s printer keeps crashing.
                  Crash detected.
                  I have turned it on and off and sometimes it worked.
                  Did a factory reset. It then worked for one print and is now crashing again. Very frustrating
                  Reply
                  Abel.Pena517
                  •
                  Is there a way to cancel mid print an item on the XL ? Example. Printing box with a lid at the same time and i want to cancel the lid but continue printing the box.
                  Reply
                  TFI Services
                  •
                  I have a perfect model of a radial engine that prints well. I want to scale it up 190% uniformly, which I can do successfully by using the uniform scale command . However I would like to reduce the density of the model. In other words the scaled up version is 90% heavier than the original and I want to reduce the weight. Can I do this and if so how?
                  Reply
                  Mikolas Zuza
                  •

                  You adjust the infill density, the number of perimeters and the number of top and bottom layers and see how the estimated weight changes in the slice preview. The infill density is likely the main thing you can significantly lower to reduce weight, without sacrificing print quality.

                  Reply