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                  1. Support
                  2. Prusa CORE One
                  3. Printer troubleshooting
                  4. Puppy error #31513 (CORE One) #35513 (CORE One L) #36513 (CORE One INDX)
                   

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                  Puppy error

                  #31513 (CORE One) #35513 (CORE One L) #36513 (CORE One INDX)

                  Relevant for

                  CORE One
                  CORE One L
                  CORE One+
                  CORE One INDX
                  CORE One L+
                  Article is also available in following languages
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                  What happened? 

                  On the Prusa CORE One/+ and Prusa CORE One L, communication with the xBuddy extension board is achieved using the MODBUS protocol. In MODBUS, there are two types of devices: the master and the slave, also known, respectively, as client and server. On Prusa CORE One firmware, the master is the xBuddy, and each slave is called puppy.

                  In this context, the word discovery refers to the process of identifying each puppy, and determining their available functions and communication parameters. In case none of the puppies respond to the XLBuddy requests in this phase, the printer will show the message: "Puppy discovery error. No puppy found".

                  Error name: Puppy discover err

                  Error code: #31513 (CORE One) #35513 (CORE One L) #36513 (CORE One INDX)

                  The error indicates most likely a configuration problem that might have stemmed from the firmware, or a faulty connection of the xBuddy extension board. 

                  How to fix it? 

                  Ensure the printer is cold, switched off, and disconnected from the mains before accessing its electronics. 

                  CORE One/+

                  Access the xBuddy and xBuddy extension boards by loosening six M3x4bT bolts to remove the cover. Once visible, check the boards for visible damage on their surface, and check the connection between xBuddy and xBuddy extension for any irregularities. 

                  CORE One L

                  To access the CORE One L electronics, the first step is locating the Wi-Fi module on the rear panel of the printer. Using a 2.5 mm Allen key, remove the M3x14 screw. Gently pull the Wi-Fi module straight downward to remove it from the printer.

                  Note that the Wi-Fi module is connected to the electronics with eight spikes.

                  From the inside of the printer, locate on the rear side the highlighted M3x4bT bolts. 

                  Using a T10 Torx key, remove two M3x4rT bolts to release the rear xBuddy box cover. Lift the cover to expose the xBuddy and xBuddy extension boards. 

                  Once visible, check the boards for visible damage on their surface, and check the connection between xBuddy and xBuddy extension for any irregularities. 

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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Multimeter usage
                      • Toolchanger error #17135 (XL) #36135 (CORE One INDX)
                      • Hotend thermal runaway #31204 (CORE One) #35204 (CORE One L) #26204 (MK4S) #13204 (MK4) #27204 (MK3.9S) #21204 (MK3.9)
                      • Bed mintemp error #31207 (CORE One) #35207 (CORE One L) #36207 (CORE One INDX) #26207 (MK4S) #13207 (MK4) #27207 (MK3.9S) #21207 (MK3.9) #28207 (MK3.5S) #23207 (MK3.5)
                      • Bed maxtemp error #31205 (CORE One) #35205 (CORE One L) #36205 (CORE One INDX) #26205 (MK4S) #13205 (MK4) #27201 (MK3.9S) #21201 (MK3.9) #28201 (MK3.5S) #23201 (MK3.5)
                      • Homing error Y #31305 (CORE One) #35305 (CORE One L) #36305 (CORE One INDX) #17305 (XL)
                      • Heatbed Port Overcurrent #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI) #36309 (INDX)
                      • MMU Overcurrent #31310 (CORE One) #35310 (CORE One L) #26310 (MK4S) #13310 (MK4) #27310 (MK3.9S) #21310 (MK3.9) #28310 (MK3.5S) #23310 (MK3.5)
                      • I2C Send failed #31311 (CORE One) #35311 (CORE One L) #36311 (CORE One INDX) #26311 (MK4S) #13311 (MK4) #27311 (MK3.9S) #21311 (MK3.9) #28311 (MK3.5S) #23311 (MK3.5) #12311 (MINI/+)
                      • Loadcell Bad Configuration #31527 (CORE One) #35527 (CORE One L) #36527 (CORE One INDX) #26527 (MK4S) #13527 (MK4) #27527 (MK3.9S) #21527 (MK3.9)
                      • Loadcell Timeout #31528 (CORE One) #35528 (CORE One L) #26528 (MK4S) #36528 (CORE One INDX) #13528 (MK4) #27528 (MK3.9S) #21528 (MK3.9)
                      • Heatbreak MINTEMP Error #31211 (CORE One) #35211 (CORE One L) #26211 (MK4S) #13211 (MK4) #27211 (MK3.9S) #21211 (MK3.9)
                      • Nextruder filament sensor (CORE One, CORE One L, MK4/S, MK3.9/S, XL/+)
                      • Blue Screen of Death (BSOD) #31538 (CORE One) #35538 (CORE One L) #36538 (CORE One INDX) #26538 (MK4S) #13538 (MK4) #27538 (MK3.9S) #17538 (XL) #21538 (MK3.9) #28538 (MK3.5S) #23538 (MK3.5) #12538 (MINI)
                      • Stuck filament detection #31101 (CORE One) #35101 (CORE One L) #26101 (MK4S) #13101 (MK4) #27101 (MK3.9S) #21101 (MK3.9) #17108 (XL)
                      • Heatbed temp not matching #31209 (CORE One) #35209 (CORE One L) #26209 (MK4S) #13209 (MK4) #27209 (MK3.9S) #21209 (MK3.9) #28209 (MK3.5S) #23209 (MK3.5)
                      • Under-extrusion (Nextruder printers)
                      • Nozzle Timeout #31819 (CORE One) #35819 (CORE One L) #36819 (CORE One INDX) #26819 (MK4S) #13819 (MK4) #27819 (MK3.9S) #21819 (MK3.9) #28819 (MK3.5S) #23819 (MK3.5) #17819 (XL) #12819 (MINI)
                      • Uneven bed #31111 (CORE One) #35111 (CORE One L) #36111 (CORE One INDX)
                      • Filament sensor stuck #31113 (CORE One) #35113 (CORE One L) #36113 (CORE One INDX) #17113 (XL) #26113 (MK4S) #13113 (MK4) #27113 (MK3.9S) #21113 (MK3.9) #28113 (MK3.5S) #23113 (MK3.5) #12113 (MINI/+)
                      • Chamber MAXTEMP error #31214 (CORE One) #35214 (CORE One L) #36214 (CORE One INDX)
                      • Homing error X #31304 (CORE One) #35304 (CORE One L) #36304 (CORE One INDX) #17304 (XL)
                      • Puppy error #31511 (CORE One) #35511 (CORE One L) #36511 (CORE One INDX)
                      • Puppy error #31513 (CORE One) #35513 (CORE One L) #36513 (CORE One INDX)
                      • Fil. sensor troubleshooting #31114 (CORE One) #26114 (MK4S) #13114 (MK4) #27114 (MK3.9S) #21114 (MK3.9) #28114 (MK3.5S) #23114 (MK3.5)
                      • Chamber Mintemp error #31215 (CORE One) #35215 (CORE One L) #36215 (CORE One INDX)
                      • MCU in Buddy is overheated #31825 (CORE One) #35825 (CORE One L) #26825 (MK4S) #27825 (MK3.9S) #28825 (MK3.5S) #13825 (MK4) #21825 (MK3.9) #23825 (MK3.5) #17825 (XL) #12825 (MINI)
                      • The heatbed cooled down during the power outage #31808 (CORE One) #35808 (CORE One L) #26808 (MK4S) #27808 (MK3.9S) #28808 (MK3.5S) #13808 (MK4) #21808 (MK3.9) #23808 (MK3.5) #17808 (XL) 
                      • The G-code isn't fully compatible #31803 (CORE One) #26803 (MK4S) #27803 (MK3.9S) #28803 (MK3.5S) #13803 (MK4) #21803 (MK3.9) #23803 (MK3.5) #17803 (XL) #12803 (MINI)
                      • Filament not detected #31804 (CORE One) #35804 (CORE One L) #26804 (MK4S) #27804 (MK3.9S) #28804 (MK3.5S) #13804 (MK4) #21804 (MK3.9) #23804 (MK3.5) #17804 (XL) #12804 (MINI)
                      • Print preview unfinished selftest #31801 (CORE One) #35801 (CORE One L) #26801 (MK4S) #27801 (MK3.9S) #28801 (MK3.5S) #13801 (MK4) #21801 (MK3.9) #23801 (MK3.5) #17801 (XL) #12801 (MINI)
                      • Crash recovery axis long #31809 (CORE One) #35809 (CORE One L) #26809 (MK4S) #13809 (MK4) #27809 (MK3.9S) #21809 (MK3.9) #28809 (MK3.5S) #23809 (MK3.5) #17809 (XL) #12809 (MINI)
                      • Crash recovery repeated crash #31811 (CORE One) #35811 (CORE One L) #26811 (MK4S) #13811 (MK4) #27811 (MK3.9S) #21811 (MK3.9) #28811 (MK3.5S) #23811 (MK3.5) #17811 (XL) #12811 (MINI)
                      • Crash recovery axis short #31810 (CORE One) #35810 (CORE One L) #26810 (MK4S) #13810 (MK4) #27810 (MK3.9S) #21810 (MK3.9) #28810 (MK3.5S) #23810 (MK3.5) #17810 (XL) #12810 (MINI)
                      • Crash recovery home fail #31812 (CORE One) #35812 (CORE One L) #26812 (MK4S) #13812 (MK4) #27812 (MK3.9S) #21812 (MK3.9) #28812 (MK3.5S) #23812 (MK3.5) #17812 (XL) #12812 (MINI)
                      • Loading obstruction #31119 (CORE One) #35119 (CORE One L) #17119 (XL)
                      • Homing calibration needed #31118 (CORE One) #35118 (CORE One L) #36118 (CORE One INDX)#17118 (XL)
                      • Calibrate homing from menu #31120 (CORE One) #35120 (CORE One L) #36120 (CORE One INDX) #17120 (XL)
                      • MCU overheat #35270
                      • PCB overheat #35271
                      • Data Timeout #35330
                      • AC Controller Fault #35273
                      • AC controller fault #35333 (CORE One L)
                      • AC controller fault #35335 (CORE One L)
                      • AC controller fault #35336 (CORE One L)
                      • Selftest failed (CORE One L/+)
                      • Bed fan is not spinning #35849 (CORE One L)
                      • PSU fan is not spinning #35850 (CORE One L)
                      • Nozzle tool remains attached to the print head (CORE One INDX)
                      • Selftest failed (CORE One/+)
                      • Clogged nozzle (CORE One, CORE One L, XL, MK4/S, MK3.9/S)
                      • Adjusting belt tension (CORE One/+, CORE One INDX, CORE One L/+)
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages