The Original Prusa MK4/MK3.9 is equipped with a loadcell, to detect that the nozzle is close enough to the steel sheet for printing, and to avoid damage that would be caused by the nozzle digging into the steel sheet.
The loadcell measures the amount of force that the nozzle applies to the steel sheet. In case the measured value is abnormally high, or undefined, the printer will show the message "Loadcell measured an infinite or undefined load value."
Error name: Loadcell Measure Failed
Error code: #13526 (MK4) #21526 (MK3.9)
Access the LoveBoard, locate the loadcell connector and cable, and check for any loose cable, disconnected cable, or visible damage. The loadcell connector is indicated with the orange arrow in the picture below.
Navigate to LCD Menu - Calibration - Diagnostics - Test Loadcell to restart the loadcell calibration.
During the test, you will be asked to tap the nozzle at a specific time, and a progress bar on top of the screen will be filled. If the progress bar is not filled or the printer shows any errors, please contact our customer support.