The printer displaying the message: Internal error (DBUS mapping failed), please restart the printer. Contact the support if the problem persists.
Error name: Internal error (DBUS mapping failed)
Error code: #10507
This is triggered by a software bug, but there is a small probability it is a result of a hardware error.
Do a factory reset of the printer and flash the firmware. If the problem persists, the A64 logic board must be replaced.
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And if that doesn't do the trick, you can send an inquiry to [email protected] or through the button below.