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                  3. Support
                  5. QR Error codes
                  7. Untrusted Inentity #31848 (CORE One) #35848 (CORE One L) #36848 (CORE One INDX) #37848 (CORE One L INDX) #41848 (XL+) #17848 (XL) #13848 (MK4) #23848 (MK3.5)
                   

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                  Untrusted Inentity

                  #31848 (CORE One) #35848 (CORE One L) #36848 (CORE One INDX) #37848 (CORE One L INDX) #41848 (XL+) #17848 (XL) #13848 (MK4) #23848 (MK3.5)

                  Relevant for

                  XL family
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                  The printer detected a loaded G-code file that was digitally signed by an identity not currently trusted by the printer. In this scenario, the printer shows the message "UNTRUSTED IDENTITY".

                  Error name: UNTRUSTED IDENTITY

                  Error code: #31848 (CORE One) #35848 (CORE One L) #36848 (CORE One INDX) #37848 (CORE One L INDX) #41848 (XL+) #17848 (XL) #13848 (MK4) #23848 (MK3.5)

                  How to fix it?

                  Verify the Identity name and Identity key hash displayed on the printer screen. If you recognize and trust the source or creator of the G-code, confirm on the printer display to save the identity as trusted. If you do not recognize or trust the identity, do not save it, and re-slice or source your G-code file from a trusted location.

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                  Topics

                  • Troubleshooting
                    • QR Error codes
                      • PNG Buffer Full #31508 (CORE One) #35508 (CORE One L) #17508 (XL) #26508 (MK4S) #13508 (MK4) #27508 (MK3.9S) #21508 (MK3.9) #28508 (MK3.5S) #23508 (MK3.5) #12508 (MINI)
                      • MCU Maxtemp Error #31213 (CORE One) #35213 (CORE One L) #26213 (MK4S) #13213 (MK4) #27213 (MK3.9S) #21213 (MK3.9) #17213 (XL) #12213 (MINI/+)
                      • Connect Registration Failed #31401 (CORE One) #35401 (CORE One L) #36401 (CORE One INDX) #17401 (XL) #26401 (MK4S) #13401 (MK4) #27401 (MK3.9S) #21401 (MK3.9) #28401 (MK3.5S) #23401 (MK3.5) #12401 (MINI)
                      • Unknown error #31601 (CORE One) #35601 (CORE One L) #36601 (CORE One INDX) #26601 (MK4S) #13601 (MK4) #27601 (MK3.9S) #21601 (MK3.9) #28601 (MK3.5S) #23601 (MK3.5) #17601 (XL) #12601 (MINI)
                      • Nozzle Timeout #31819 (CORE One) #35819 (CORE One L) #36819 (CORE One INDX) #26819 (MK4S) #13819 (MK4) #27819 (MK3.9S) #21819 (MK3.9) #28819 (MK3.5S) #23819 (MK3.5) #17819 (XL) #12819 (MINI)
                      • MCU in Buddy is overheated #31825 (CORE One) #35825 (CORE One L) #26825 (MK4S) #27825 (MK3.9S) #28825 (MK3.5S) #13825 (MK4) #21825 (MK3.9) #23825 (MK3.5) #17825 (XL) #12825 (MINI)
                      • The heatbed cooled down during the power outage #31808 (CORE One) #35808 (CORE One L) #26808 (MK4S) #27808 (MK3.9S) #28808 (MK3.5S) #13808 (MK4) #21808 (MK3.9) #23808 (MK3.5) #17808 (XL) 
                      • The G-code isn't fully compatible #31803 (CORE One) #26803 (MK4S) #27803 (MK3.9S) #28803 (MK3.5S) #13803 (MK4) #21803 (MK3.9) #23803 (MK3.5) #17803 (XL) #12803 (MINI)
                      • Print preview wrong filament #31805 (CORE One/+) #35805 (CORE One L) #36805 (CORE One INDX) #26805 (MK4S) #27805 (MK3.9S) #28805 (MK3.5S) #13805 (MK4) #21805 (MK3.9) #23805 (MK3.5) #17805 (XL) #12805 (MINI)
                      • Filament not detected #31804 (CORE One) #35804 (CORE One L) #26804 (MK4S) #27804 (MK3.9S) #28804 (MK3.5S) #13804 (MK4) #21804 (MK3.9) #23804 (MK3.5) #17804 (XL) #12804 (MINI)
                      • Print preview unfinished selftest #31801 (CORE One) #35801 (CORE One L) #26801 (MK4S) #27801 (MK3.9S) #28801 (MK3.5S) #13801 (MK4) #21801 (MK3.9) #23801 (MK3.5) #17801 (XL) #12801 (MINI)
                      • Crash recovery axis long #31809 (CORE One) #35809 (CORE One L) #26809 (MK4S) #13809 (MK4) #27809 (MK3.9S) #21809 (MK3.9) #28809 (MK3.5S) #23809 (MK3.5) #17809 (XL) #12809 (MINI)
                      • Crash recovery axis short #31810 (CORE One) #35810 (CORE One L) #26810 (MK4S) #13810 (MK4) #27810 (MK3.9S) #21810 (MK3.9) #28810 (MK3.5S) #23810 (MK3.5) #17810 (XL) #12810 (MINI)
                      • Crash recovery home fail #31812 (CORE One) #35812 (CORE One L) #26812 (MK4S) #13812 (MK4) #27812 (MK3.9S) #21812 (MK3.9) #28812 (MK3.5S) #23812 (MK3.5) #17812 (XL) #12812 (MINI)
                      • Hotend fan error #31828 (CORE One) #35828 (CORE One L) #26828 (MK4S) #27828 (MK3.9S) #13828 (MK4) #21828 (MK3.9) #17828 (XL)
                      • New firmware available #31802 (CORE One) #35802 (CORE One L) #26802 (MK4S) #13802 (MK4) #27802 (MK3.9S) #21802 (MK3.9) #28802 (MK3.5S) #23802 (MK3.5) #17802 (XL) #12802 (MINI)
                      • USB flash disk error #31821 (CORE One) #35821 (CORE One L) #26821 (MK4S) #13821 (MK4) #27821 (MK3.9S) #21821 (MK3.9) #28821 (MK3.5S) #23821 (MK3.5) #17821 (XL) #12821 (MINI)
                      • MCU in Modular Bed is overheated #17827 (XL)
                      • Hotend temp discrepancy #31818 (CORE One) #17818 (XL) #26818 (MK4S) #13818 (MK4) #27818 (MK3.9S) #21818 (MK3.9) #28818 (MK3.5S) #23818 (MK3.5) #12818 (MINI)
                      • Steppers timeout #31820 (CORE One) #35820 (CORE One L) #17820 (XL) #26820 (MK4S) #13820 (MK4) #27820 (MK3.9S) #21820 (MK3.9) #28820 (MK3.5S) #23820 (MK3.5) #12820 (MINI)
                      • Heatbreak thermistor fail #31822 (CORE One) #35822 (CORE One L) #17822 (XL) #26822 (MK4S) #13822 (MK4) #27822 (MK3.9S) #21822 (MK3.9)
                      • Print preview tools mapping #31814 (CORE One) #36814 (CORE One INDX) #17814 (XL) #26814 (MK4S) #13814 (MK4) #27814 (MK3.9S) #21814 (MK3.9) #28814 (MK3.5S) #23814 (MK3.5)
                      • Quick pause #31835 (CORE One) #35835 (CORE One L) #36835 (CORE One INDX) #17835 (XL) #26835 (MK4S) #13835 (MK4) #27835 (MK3.9S) #21835 (MK3.9) #28835 (MK3.5S) #23835 (MK3.5) #12835 (MINI)
                      • Not downloaded #31824 (CORE One) #35824 (CORE One L) #17824 (XL) #26824 (MK4S) #13824 (MK4) #27824 (MK3.9S) #21824 (MK3.9) #28824 (MK3.5S) #23824 (MK3.5) #12824 (MINI)
                      • Filament runout #31829 (CORE One) #35829 (CORE One L) #17829 (XL) #26829 (MK4S) #13829 (MK4) #27829 (MK3.9S) #21829 (MK3.9) #28829 (MK3.5S) #23829 (MK3.5) #12829 (MINI)
                      • Probing failed #31833 (CORE One) #35833 (CORE One L) #36833 (CORE One INDX) #17833 (XL) #26833 (MK4S) #13833 (MK4) #27833 (MK3.9S) #21833 (MK3.9) #28833 (MK3.5S) #23833 (MK3.5) #12833 (MINI)
                      • Nozzle does not have round section #17823 (XL) #28823 (MK3.5S) #23823 (MK3.5)
                      • MCU in Dwarf is overheated #17826 (XL)
                      • Loading timeout #31836 (CORE One) #35836 (CORE One L) #17836 (XL) #26836 (MK4S) #13836 (MK4) #27836 (MK3.9S) #21836 (MK3.9) #28836 (MK3.5S) #23836 (MK3.5) #12836 (MINI)
                      • Selftest not passed #31537 (CORE One) #35537 (CORE One L) #36537 (CORE One INDX) #17537 (XL) #26537 (MK4S) #13537 (MK4) #27537 (MK3.9S) #21537 (MK3.9) #28537 (MK3.5S) #23537 (MK3.5) #12537 (MINI)
                      • G-code cropped #31535 (CORE One) #35535 (CORE One L) #36535 (CORE One INDX) #17535 (XL) #26535 (MK4S) #13535 (MK4) #27535 (MK3.9S) #21535 (MK3.9) #28535 (MK3.5S) #23535 (MK3.5) #12535 (MINI)
                      • G-code corruption #31534 (CORE One) #35534 (CORE One L) #36534 (CORE One INDX) #17534 (XL) #26534 (MK4S) #13534 (MK4) #27534 (MK3.9S) #21534 (MK3.9) #28534 (MK3.5S) #23534 (MK3.5) #12534 (MINI)
                      • G-code metrics config change #31403 (CORE One) #35403 (CORE One L) #36403 (CORE One INDX) #17403 (XL) #26403 (MK4S) #13403 (MK4) #27403 (MK3.9S) #21403 (MK3.9) #28403 (MK3.5S) #23403 (MK3.5) #12403 (MINI)
                      • Loading obstruction #31119 (CORE One) #35119 (CORE One L) #17119 (XL)
                      • Homing calibration needed #31118 (CORE One) #35118 (CORE One L) #36118 (CORE One INDX)#17118 (XL)
                      • Calibrate homing from menu #31120 (CORE One) #35120 (CORE One L) #36120 (CORE One INDX) #17120 (XL)
                      • Enclosure filter expiration warning #31831 (CORE One) #35831 (CORE One L) #36831 (CORE One INDX) #17831 (XL)
                      • Enclosure filter expiration #31832 (CORE One) #35832 (CORE One L) #36832 (CORE One INDX) #17832 (XL)
                      • File error #31807 (CORE One/+) #35807 (CORE One L) #17807 (XL) #26807 (MK4S) #13807 (MK4) #27807 (MK3.9S) #21807 (MK3.9) #28807 (MK3.5S) #23807 (MK3.5) #12807 (MINI/+)
                      • Enclosure fan error #17830 (XL)
                      • Thermal runaway #17203 (XL)
                      • Chamber temperature is critical #36261 (INDX) #31261 (CORE One L) #35261 (CORE One) #17261 (XL)
                      • Check XL-CAN connection #41143 (XL+) #17143 (XL)
                      • Untrusted Inentity #31848 (CORE One) #35848 (CORE One L) #36848 (CORE One INDX) #37848 (CORE One L INDX) #41848 (XL+) #17848 (XL) #13848 (MK4) #23848 (MK3.5)
                      • Printer Type Set to XL #41142 (XL+) #17142 (XL)
                    • Diagnostics
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