What happened?
The printer is showing the message "The tool is still detected after parking. Motors are disabled. Make sure the dock is empty, then press Retry".
Error name: Tool park failed
Error code: #36139 (CORE One INDX)
Issued when the printer still detects a picked tool after parking.
How to fix it?
Do not open the door or manipulate printer components until the printer is cooled down. Touching the hot nozzle can cause severe burns.
With the motors disabled, it is possible to move the printhead by hand. Ensure the affected tool is attached to the printhead, and if not, manually pick it from its dock, then press Retry. It is possible this is enough for the printer to fix the issue.
Should the error persists, do not hesitate to contact our 24/7 technical support.
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