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                  1. Support
                  2. QR Error codes
                  3. Tool Pickup Failed #36125 (CORE One INDX)
                   

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                  Tool Pickup Failed

                  #36125 (CORE One INDX)

                  Relevant for

                  INDX family
                  Article is also available in following languages
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                  What happened?

                  If the printer equipped with the INDX can't confirm it has picked up the tool, it displays the message "The tool was not detected after pickup."

                  Error name: Nozzle mismatch pickup failed

                  Error code: #36125

                  How to fix it?

                  Confirm the autohome in the printer. Then, check if the toolhead has picked up the tool or not.

                  If the nozzle is not picked up, make sure that the nozzle is correctly positioned in the dock, and try the pickup again.

                  If the nozzle is picked up, park the tool and check for any debris blocking the tool or the toolhead, and confirm to continue the print.

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                  Topics

                  • Troubleshooting
                    • QR Error codes
                      • QR Error codes
                      • Heatbed Port Overcurrent #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI) #36309 (INDX)
                      • Loadcell Measure Failed #31526 (CORE One) #35526 (CORE One L) #36526 (CORE One INDX) #26526 (MK4S) #13526 (MK4) #27526 (MK3.9S) #21526 (MK3.9) #36526 (CORE One INDX)
                      • LED Memory Error #31529 (CORE One) #35529 (CORE One L) #36529 (CORE One INDX) #26529 (MK4S) #13529 (MK4) #27529 (MK3.9S) #21529 (MK3.9) #28529 (MK3.5S) #23529 (MK3.5)
                      • Power Panic #36321 (INDX) #31321 (CORE One) #35321 (CORE One L) #26321 (MK4S) #13321 (MK4) #27321 (MK3.9S) #21321 (MK3.9) #28321 (MK3.5S) #23321 (MK3.5) 
                      • Firmware Update Required #31701 (CORE One) #35701 (CORE One L) #36701 (CORE One INDX) #26701 (MK4S) #13701 (MK4) #27701 (MK3.9S) #21701 (MK3.9) #28701 (MK3.5S) #23701 (MK3.5)
                      • Nozzle Cleaning Failed #31834 (CORE One) #35834 (CORE One L) #26834 (MK4S) #13834 (MK4) #27834 (MK3.9S) #21834 (MK3.9) #17834 (XL)
                      • Firmware x printer mismatch #31609 (CORE One) #35609 (CORE One L) #36609 (CORE One INDX) #17609 (XL) #26609 (MK4S) #13609 (MK4) #27609 (MK3.9S) #21609 (MK3.9) #28609 (MK3.5S) #23609 (MK3.5) #12609 (MINI)
                      • Heaters Timeout #31817 (CORE One) #35817 (CORE One L) #36817 (CORE One INDX) #26817 (MK4S) #13817 (MK4) #27817 (MK3.9S) #21817 (MK3.9) #28817 (MK3.5S) #23817 (MK3.5) #17817 (XL) #12817 (MINI)
                      • Nozzle Timeout #31819 (CORE One) #35819 (CORE One L) #36819 (CORE One INDX) #26819 (MK4S) #13819 (MK4) #27819 (MK3.9S) #21819 (MK3.9) #28819 (MK3.5S) #23819 (MK3.5) #17819 (XL) #12819 (MINI)
                      • Filament Sensors Disabled #31115 (CORE One) #35115 (CORE One L) #36102 (CORE One INDX) #17115 (XL) #26115 (MK4S) #13115 (MK4) #27115 (MK3.9S) #21115 (MK3.9) #28115 (MK3.5S) #23115 (MK3.5) #12115 (MINI/+)
                      • Puppy error #31514 (CORE One) #35514 (CORE One L) #36514 (CORE One INDX)
                      • Print preview wrong filament #31805 (CORE One/+) #35805 (CORE One L) #36805 (CORE One INDX) #26805 (MK4S) #27805 (MK3.9S) #28805 (MK3.5S) #13805 (MK4) #21805 (MK3.9) #23805 (MK3.5) #17805 (XL) #12805 (MINI)
                      • Open chamber ventilation #31837 (CORE One) #36837 (CORE One INDX)
                      • Close chamber ventilation #31838 (CORE One) #36838 (CORE One INDX)
                      • Chamber filtration fan is not spinning #31840 (CORE One) #35840 (CORE One L) #36840 (CORE One INDX)
                      • Print preview tools mapping #31814 (CORE One) #36814 (CORE One INDX) #17814 (XL) #26814 (MK4S) #13814 (MK4) #27814 (MK3.9S) #21814 (MK3.9) #28814 (MK3.5S) #23814 (MK3.5)
                      • Quick pause #31835 (CORE One) #35835 (CORE One L) #36835 (CORE One INDX) #17835 (XL) #26835 (MK4S) #13835 (MK4) #27835 (MK3.9S) #21835 (MK3.9) #28835 (MK3.5S) #23835 (MK3.5) #12835 (MINI)
                      • Probing failed #31833 (CORE One) #35833 (CORE One L) #36833 (CORE One INDX) #17833 (XL) #26833 (MK4S) #13833 (MK4) #27833 (MK3.9S) #21833 (MK3.9) #28833 (MK3.5S) #23833 (MK3.5) #12833 (MINI)
                      • Display problem detected #36324 (INDX) #31324 (CORE One) #35324 (CORE One L) #17324 (XL) #26324 (MK4S) #13324 (MK4) #27324 (MK3.9S) #21324 (MK3.9) #28324 (MK3.5S) #23324 (MK3.5)
                      • Enclosure filter expiration warning #31831 (CORE One) #35831 (CORE One L) #36831 (CORE One INDX) #17831 (XL)
                      • Enclosure filter expiration #31832 (CORE One) #35832 (CORE One L) #36832 (CORE One INDX) #17832 (XL)
                      • Chamber Cooling Fan Error #31839 (CORE One) #35839 (CORE One L) #36839 (CORE One INDX)
                      • Occupied dock #36123 (CORE One INDX)
                      • Tool lost #36124 (CORE One INDX)
                      • Retry pickup 36126 (CORE One INDX)
                      • Tool Pickup Failed #36125 (CORE One INDX)
                      • Hotend thermal runaway #36204 (INDX)
                      • Hotend mintemp error #36208 (INDX)
                      • Hotend maxtemp error #36206 (INDX)
                      • Tool offset failed #36130 (CORE One INDX)
                      • Chamber overheating #36260 (INDX) #31260 (CORE One) #35260 (CORE One L) #17260 (XL)
                      • Chamber temperature is critical #36261 (INDX) #31261 (CORE One L) #35261 (CORE One) #17261 (XL)
                      • Unsafe Z tool offset #36131 (CORE One INDX)
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • Printer troubleshooting
                    • Print Error Messages