⬢The hotend is removed by inclining and pulling at the same time. See the first picture showing the WRONG inclination. This hotend is inclined too much to the front and there is no gap between the hotend and the extruder body. Hotend is partly inside and you won't be able to remove it.
⬢The second picture is showing the CORRECT inclination. The hotend is tilted, but there is a gap between the hotend and the extruder body. You will be able to remove it.
⬢Now, let's incline the hotend properly. Take pliers in the second hand, grab the hotend above heatsink's ribs, pull downwards and slightly towards you. The hotend should "jump" out. Make sure you don't stretch the cables too much or you might damage them.