Support

Updated 5 months ago ​by Martin Lexa

If you have any question about 3D printing in general, about your order, shipping, calibration or troubleshooting, don't hesitate to contact us. We are providing full 24/7 customer support via live chat and e-mail (info@prusa3d.com). Our support is available in Czech, English, German, French, Spanish, Italian, and Polish languages.

Live Chat - we are available 24/7 on our Live chat. It can be found on our e-shop in the bottom right corner.
Email - You can also contact us through e-mail info@prusa3d.com
We can help you out with: 
  • Ordering any of our products through our e-shop
  • Pre-sale support & learning more about our products
  • Checking your pending order
  • Assembly and calibration of your newly purchased printer
  • Solving printing problems

Knowledge base

This is where you are right now! In our knowledge base, you can find solutions to the most common problems, plus information about our printer's error messages and much more! We also offer tips on how to improve the general experience with our 3D printers.

You can either search topics using the search field or you can go through our 6 main categories.

Prusa 3D 

Prusa 3d.com is our main website, where you can find an overview of everything we do. It also contains the following sections:

3D Printing handbook and Assembly manuals

Assembly and printing documentation is available in Czech, English, Spanish, Italian, French, German and Polish.

To download the handbook, visit drivers and manual page. For assembly manuals, go to manual.prusa3d.com. These sections are updated regularly, so it's always better to use online documentation to get the latest and most up-to-date guides.

Prusaprinters.org

PrusaPrinters.org is our company blog where our editors publish articles about the development of our printers, latest information about Prusa Research and informative texts about our 3D printers or 3D printing in general.

Our social media

Facebook: Prusa Research 3D printers

Twitter: Prusa3D by Josef Prusa

Forum

We strongly suggest visiting our official forum at forum.prusa3d.com, where you can find plenty of tips, pieces of advice, and hints, in addition to up-to-date information about the Original Prusa i3 printer development. 

To create an account on our forum, you need to go to our e-shop first and create an account there. A forum account with the same login credentials will be automatically created. However, any changes made in any of the two profiles won't be reflected in the other one. Please keep that in mind while changing your profile details, such as the password. 

Unofficial "support"

There are plenty of unofficial places where you can find great tips for 3D printing. The community around 3D printing is growing every month and the atmosphere is usually very friendly.

You can join one of our groups on Facebook:

Our tips for great content: Youtube channels - 3D Printing Nerd, Thomas Sanladerer, Maker's Muse. Websites - all3dp, makezine (also known as MAKE).
Keep in mind that content found outside of our official support pages or forums is not under our control.


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