While flashing firmware to your printer an error might occur, and the screen will display the following message: "USB flash drive contains unsupported firmware BBF file".
Error name: Unsupported BBF version
Error code: #12614
This error happens when the BBF header is not compatible or has been changed.
Download the firmware and the bootloader, and transfer them to your USB drive. Do not make any edits to the files other than unzipping them. Make sure to unmount the drive from your operating system before physically removing it.
Insert the USB drive back into the printer and restart it to initiate the flashing procedure. In case the procedure does not start, reboot the printer using the reset button directly next to the knob and while the printer is booting up, press once the rotating knob (more about this on alternative method).
If the issue persists, the problem might be in the USB flash drive. Find any other USB drive in your household, make sure it is formatted to FAT32, copy both firmware files and repeat the previously described procedure.
Are you still having issues? Contact our support team and let them know, that you have tried to fix the issue with these instructions. We will take it from there.
If you have a question about something that isn't covered here, check out our additional resources.
And if that doesn't do the trick, you can send an inquiry to [email protected] or through the button below.