MK3 shipping information
Currently, we are shipping over 600 packages every day and we also have over 80.000 printers out there with our customers, therefore amount of support also increases with that number every month, it brings along process changes and upgrades, sometimes unfortunately a longer response time and we apologize for that.
Currently, we are heavily into improving the new process and system of packing and shipping that allows us over time to improve our performance and will also bring new features to the e-shop, for example a possibility to combine your shipments on your own. It brings some issues along the way (we have shipped some MK3 kits prematurely for example during the implementation and some orders are being locked in the system for special verification - address, phone number, VAT, character limits, special characters), generally it will allow us to increase the numbers even further. What we have also done recently is a switch to a new chat system. It offers a lot of improvements. Now, files (pics, vids, etc.) can be uploaded directly into the chat. Also, there was a need to establish some kind of a waiting queue as the chat rarely goes below 10 active conversations and can reach 20-30 active chats at the same time during most of the day. So while we try to help, some patience is advised please.
Current shipping table for MK3 orders
Updated: May 15th, 2018
We apologize for the current production delays with MK3 kits and want to share the reasons here also - around 15-20% people down (ill at home) in the last 3 months in production departments and also the PEI smooth double-sided plates are a limiting factor with their production time so we also want the powder-coated sheets to be available for you guys as soon as possible. Our partners have problems delivering the estimated heatbed capacities and there are also capacity problems with engraving the plates at the same time. We are producing around 1/3 less than originally planned.
The dates are only an estimation and rely on the actual production. We're doing our best but please be aware that it can shift up to one extra week for the lead time. Or we can positively surprise you and ship it a bit sooner :).
|Week||Ordered between||MK3 kit||MK3 assembled|
|Week 1 - |
|January 1, 2018 - February 25, 2018||Already shipped||Already shipped|
|Week 9||February 26, 2018 - March 4, 2018||Now shipping||Already shipped|
|Week 10||March 5, 2018 - March 11, 2018||Now shipping||Already shipped|
|Week 11||March 12, 2018 - March 18, 2018||Now shipping||Already shipped|
|Week 12||March 19, 2018 - March 25, 2018||Now shipping||Now shipping|
|Week 13||March 26, 2018 - April 1, 2018||From May 21, 2018||Now shipping|
|Week 14||April 2, 2018 - April 8, 2018||From May 28, 2018||Now shipping|
|Week 15||April 9, 2018 - April 15, 2018||From June 4, 2018||Now shipping|
|Week 16||April 16, 2018 - April 22, 2018||From June 11, 2018||From May 17, 2018|
|Week 17||April 23, 2018 - April 29, 2018||From June 18, 2018||From May 21, 2018|
|Week 18||April 30, 2018 - May 6, 2018||From June 25, 2018||From May 31, 2018|
|Week 19*||May 7, 2018 - May 13, 2018||From July 2, 2018||From June 18, 2018|
|Week 20||May 14, 2018 - May 20, 2018||From July 9, 2018||From July 2, 2018|
MK2.5 upgrades: Week of November 4, 2017 - November 14, 2017