MK3 shipping information

Updated 1 day ago ​by Jakub Stranel

We would like to update you on the current situation with shipping and apologize about the slight increase in our response time. We are shipping over 500 packages every day and we also have over 70.000 printers out there with our customers, therefore amount of support also increases with that number every month, it brings along process changes and upgrades.

Currently, we are in the process of implementing a new packing and shipping system that will allow us to improve our performance and will also bring new features to the e-shop, for example a possibility to combine your shipments on your own. It may bring some issues along the way (we have shipped some MK3 kits prematurely for example during the implementation), generally it will allow us though to increase the numbers even further. What we have also done recently is a switch to a new chat system. It offers a lot of improvements. Now, files (pics, vids, etc.) can be used directly in the chat. Also, there was a need to establish some kind of a waiting queue as the chat rarely goes below 10 active ones and can reach 20-30 active chats at the same time during most of the day (we have over 70.000 printers out there with our customers). Other useful tools have been and will be implemented with this new chat tool too. More helpful articles are being created (https://help.prusa3d.com/l/en) and we will display them to you directly during the chat or in the queue as well.

Update on UPS tracking information: Rest assured, all the customs invoices and export documentation are always delivered to UPS correctly before they even pick up the packages. "Exception Reason" messages from UPS regarding invoices can be ignored. They always come at the same time as they are processing the documents actually.

Current shipping table for MK3 orders

Updated: April 19th, 2018

We apologize for the current production delays with MK3 kits and want to share the reasons here also. Unfortunately the flu season hit us in the production team (around 15-20% people down in the last month). Our partners have problems delivering the estimated heatbed capacities and there are also capacity problems with engraving the plates at the same time. We produced around 1/3 less than we planned.

The dates are only an estimation and rely on the actual production. We're doing our best but please be aware that it can shift up to one extra week for the lead time. Or we can positively surprise you and ship it a bit sooner :).

WeekOrdered betweenMK3 kitMK3 assembled
Launch weekendSeptember 23 - September 24, 2017Already shippedAlready shipped
Week 39September 25, 2017 - October 1, 2017Already shippedAlready shipped
Week 40October 2, 2017 - October 8, 2017Already shippedAlready shipped
Week 41October 9, 2017 - October 15, 2017Already shippedAlready shipped
Week 42October 16, 2017 - October 22, 2017Already shippedAlready shipped
Week 43October 23, 2017 - October 29, 2017Already shippedAlready shipped
Week 44October 30, 2017 - November 5, 2017Already shippedAlready shipped
Week 45November 6, 2017 - November 12, 2017Already shippedAlready shipped
Week 46November 13, 2017 - November 19, 2017Already shipped Already shipped
Week 47November 20, 2017 - November 26, 2017 Already shipped Already shipped
Week 48November 27, 2017 - December 3, 2017 Already shipped Already shipped
Week 49December 4, 2017 - December 10, 2017 Already shipped Already shipped
Week 50December 11, 2017 - December 17, 2017 Already shipped Already shipped
Week 51December 18, 2017 - December 24, 2017 Already shipped Already shipped
Week 52December 25, 2017 - December 31, 2017 Already shipped Already shipped
Week 1January 1, 2018 - January 7, 2018 Already shipped Already shipped
Week 2January 8, 2018 - January 14, 2018 Already shipped Already shipped
Week 3January 15, 2018 - January 21, 2018 Already shipped Already shipped
Week 4January 22, 2018 - January 28, 2018 Already shipped Already shipped
Week 5January 29, 2018 - February 4, 2018 Already shipped Already shipped
Week 6February 5, 2018 - February 11, 2018 Now shipping Already shipped
Week 7February 12, 2018 - February 18, 2018 Now shipping Already shipped
Week 8February 19, 2018 - February 25, 2018 Now shipping Already shipped
Week 9February 26, 2018 - March 4, 2018 From April 23, 2018 Now shipping
Week 10March 5, 2018 - March 11, 2018 From April 23, 2018 Now shipping
Week 11March 12, 2018 - March 18, 2018 From April 30, 2018 Now shipping
Week 12March 19, 2018 - March 25, 2018 From April 30, 2018 From April 20, 2018
Week 13March 26, 2018 - April 1, 2018 From May 7, 2018From April 23, 2018
Week 14April 2, 2018 - April 8, 2018 From May 7, 2018 From April 30, 2018
Week 15April 9, 2018 - April 15, 2018From May 14, 2018 From May 7, 2018
Week 16April 16, 2018 - April 22, 2018From May 17, 2018 From May 14, 2018
MK3 ordered together with MK2.5 or MK3 upgrades started shipping March 5th, majority in April, May and June, new MK2.5 upgrade orders in late Summer 2018. We are very sorry for the delay on these upgrades (caused by a bad batch of the heatbed PCBs received and doing rework on those), we used the time to tweak MK3 firmware which is a base for MK2.5 one.
Currently shipping:
MK2.5 upgrades: Week of October 26, 2017 - November 1, 2017
MK3 upgrades: Orders from February 1, 2018 - March 10, 2018
MK3 ordered together with MK3 redesigned Multi Material upgrades start shipping in May 2018, majority in June, July and August, new MMU for MK3 orders in August 2018. If you want your printer sooner, please contact our support at info@prusa3d.com to split your order, we'll help you. The new Multi Material upgrade is delayed until the beginning of May. We ported the same Multi Material as we have for MK2, but we were actually developing an alternative system which we like a lot more and I chose to use that one instead. We, however, need a little bit more time for manufacturing some of the parts. You can get more details in the article.


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