Packing i3 printer for return
Do you need to send your printer back for a refund or repair? Unlike in case of a return shipment of a single part, when returning an assembled Original Prusa i3 printer, we would like you to secure it in a more sophisticated way to prevent any damage during the transport.
Also, we would like to kindly ask you to print out and fill in this service list, and to attach to the shipment.
Return for repair vs. refund
Return for refund
Whatever the reason for returning the printer may be, if you are not sending it back for repair, you must include all of the tools and accessories that came with it. That includes:
- flexible magnetic steel sheet
- spool of grey filament and spool holder
- SD card, power cable, USB cable
- pliers, spatula, screwdriver, Allen keys, spanner
Return for repair
When returning the printer just for repair, you do not have to include everything. You can keep the tools (pliers, spatula, screwdriver, Allen key, spanner), the cables and the spool holder, but please include the flexible magnetic steel sheet (if you have more sheets, always include the one that you are using when the problem happens).
We also need you to send us the filament that was giving you a hard time (the spool, not just a sample), and the SD card with the G-code that you had trouble printing. Please include a copy of the original STL file too.
List of packaging material
If you bought the printer assembled, please re-use the box in which you have received it. If it was a kit, please find another suitable box. The assembled i3 printer's dimensions are 420 × 420 × 380 mm / 16.5 × 16.5 × 15 inches, so the box should have around 500 × 500 × 400 mm / 20 × 20 × 15,8 inch.
You will also need some zip ties (also known as hose ties/cable ties) or similar fasteners. The smaller the length, the more you will need. We are always sending a full pack of zip ties with printer kits and upgrades - use those preferably.
To secure the nozzle, you will need a small piece of packaging foam of 50 × 100 × 100 mm / 2 × 4 × 4 inch. For example, you can cut a piece of the white foam that was used in the original box.
To secure the printer itself in the box, please stuff all of the empty space inside the box with bubble wrap, inflatable air cushions or similar soft packaging material.
How to pack the printer
Please follow this step-by-step manual.
PRUSA RESEARCH s.r.o., Osobni odber
If you need us to send the repaired printer to a different address than the one that is on your original invoice, make sure to let us know.