Packing SL1/CW1 for return
Do you need to send your printer back for a refund or repair? When returning an assembled Original Prusa SL1 printer, we would like you to secure it in a proper way, to prevent any damage during the transport.
Whatever the reason for returning the printer may be, if you are not sending it back for repair, you must include all of the tools and accessories that came with it. That includes: Build-plate, resin supplied with the printer, USB-stick, power-cable, USB-cable, pliers, spatula, screwdriver, Allen-keys, spanner etc.
If we have sent you some replacement parts before, don't forget to also send us back the original (broken) parts too.
Return for repair
When returning the printer just for repair, you do not have to include everything. You can keep the tools (pliers, spatula, screwdriver, Allen key, spanner, cables etc).
We do need you to send us the resin giving you issues (the bottle, not just a sample), and the USB-stick with the "G-code" that you had trouble printing. Please, also include a copy of the original STL-file.
Always include the Prusa Service list, filled out with your order number and summary of what went wrong, so that we know what we should focus on. All this will help us to get the printer back to you much faster.
Packing the printer for return:
If you bought the printer assembled, please re-use the box and padding in which you received it.
If it was a kit, it uses the same box, but are missing the special padding. If you have discarded the box here are some measurements to acquire a new one: The assembled printer's dimensions are roughly 220 x 240 x 410mm / 8,6 x 9.4 x 16.1 in, so the box should be around 300 x 320 x 500mm / 11.8 x 12.6 x 19.6 in. The original printer's box is 500 x 450 x 320 mm / 19.6 x 17.7 x 12.6 in.
- Remove the resin-tank (vat) and lay a layer of thin cardboard on top of the print-lcd. Make holes in the cardboard at the screw-holes and secure the vat on top with its screws.
- Remove the build-platform and push the tower halfway down its axis and secure the platform-mount, as in the last step of the calibration-procedure.
- Wrap the build-plate up in several layers of bubble-wrap and tape it to the side of the printer.
- Close the orange lid of the printer and secure it with kitchen cling-film (plastic foil, glad-pack) 2-3 times around the whole printer.
- To secure the printer itself in the box, apply padding to the bottom of the box, place the machine in the centre and stuff all of the empty space inside the box with bubble wrap, inflatable air cushions or similar soft packaging material. Pack additional material/accessories in a separate box, or in padding material and place it next to the printer.