Packing SL1/CW1 for return

Updated 5 days ago ​by William Holm

Do you need to send your printer back for a refund or repair? When returning an assembled Original Prusa SL1 printer, we would like you to secure it in a proper way, to prevent any damage during the transport.

Before sending any product back to us, please do so after agreement with our Customer Support. Contact us on email info@prusa3d.com or live-chat where we are available 24/7.

Whatever the reason for returning the printer may be, if you are not sending it back for repair, you must include all of the tools and accessories that came with it. That includes: Build-plate, resin supplied with the printer, USB-stick, power-cable, USB-cable, pliers, spatula, screwdriver, Allen-keys, spanner etc.

If we have sent you some replacement parts before, don't forget to also send us back the original (broken) parts too.

Return for repair

When returning the printer just for repair, you do not have to include everything. You can keep the tools (pliers, spatula, screwdriver, Allen key, spanner, cables etc).

We do need you to send us the resin giving you issues (the bottle, not just a sample), and the USB-stick with the "G-code" that you had trouble printing. Please, also include a copy of the original STL-file.

Always include the Prusa Service list, filled out with your order number and summary of what went wrong, so that we know what we should focus on. All this will help us to get the printer back to you much faster.

Download the PrusaServiceList.pdf and fill out the form.

Packing the printer for return:

If you bought the printer assembled, please re-use the box and padding in which you received it.

If it was a kit, it uses the same box, but are missing the special padding. If you have discarded the box here are some measurements to acquire a new one: The assembled printer's dimensions are roughly 220 x 240 x 410mm / 8,6 x 9.4 x 16.1 in, so the box should be around 300 x 320 x 500mm / 11.8 x 12.6 x 19.6 in. The original printer's box is 500 x 450 x 320 mm / 19.6 x 17.7 x 12.6 in.

You will need a piece of bubble-wrap/sheet padding. Roughly 400 × 400 mm / 15 × 15 in.
  1. Remove the resin-tank (vat) and lay a layer of thin cardboard on top of the print-lcd. Make holes in the cardboard at the screw-holes and secure the vat on top with its screws.
Cardboard from a box of rubber-gloves or tissues is ideal.
  1. Remove the build-platform and push the tower halfway down its axis and secure the platform-mount, as in the last step of the calibration-procedure.
  2. Wrap the build-plate up in several layers of bubble-wrap and tape it to the side of the printer.
  3. Close the orange lid of the printer and secure it with kitchen cling-film (plastic foil, glad-pack) 2-3 times around the whole printer.
Packing the CW1 is the same process, only tape the rotation-platform so it does not spin around in transit, then wrap accessories and place them in the tank, before wrapping this up and placing it in its place. Then run cling-film from below the machine, over the top of the tank, before closing the lid.
  1. To secure the printer itself in the box, apply padding to the bottom of the box, place the machine in the centre and stuff all of the empty space inside the box with bubble wrap, inflatable air cushions or similar soft packaging material. Pack additional material/accessories in a separate box, or in padding material and place it next to the printer.
Document your packing procedures in case of damage during transit.


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