Warranty

Updated 1 day ago ​by Martin Lexa

All of our products are covered under warranty. As we are based in Prague, Czech Republic, a member state of the European Union, European and Czech law apply.

Rest assured that our Technical support is always available to help you out under any circumstances, even if the issue is not covered under warranty. Feel free to contact us at info@prusa3d.com , or via online chat (right bottom corner in the online store).

Warranty periods

The warranty period begins with the day when the customer receives the goods.

Products purchased as a kit (printers, upgrades, accessories, parts)

When purchasing detached pieces or a kit, the warranty applies to every part separately. Still, feel free to contact our support if you encounter any issue during or after the assembly.

Warranty periods for the EU region and the rest of the world: 

  • 2-year warranty for consumers from the EU, Lichtenstein, Switzerland, Norway, and Iceland.
  • 1-year warranty for enterprises from the EU 
  • 1-year warranty for the rest of the world (any country not mentioned above)

This warranty is voided by:

  • Any damages caused by improper assembly of the product. For proper procedures, always follow our assembly manuals.
  • Any damage caused by improper use, maintenance or operation of the printer.
  • Any damage caused by long-term lack of maintenance.
  • Using the printer in improper conditions (temperature, dustiness...)
  • Upgrades or add-ons that are not officially supported.
For proper guidelines, always refer to our assembly manuals and our 3D Printing handbook (you can find it at prusa3d.com/drivers) or simply contact our official support.

Pre-assembled products 

With the purchase of a fully assembled printer or any accessory, the warranty applies to the assembly, as well. Our support team is ready to assist you with any issues that may appear.

Warranty periods for the EU region and the rest of the world: 

  • 2-year warranty for consumers from the EU, Lichtenstein, Switzerland, Norway, and Iceland.
  • 1-year warranty for enterprises from the EU 
  • 1-year warranty for the rest of the world (any country not mentioned above)

This warranty is voided by:

  • Any damage caused by improper use, maintenance or operation of the printer.
  • Any damage caused by long-term lack of maintenance.
  • Using the printer in improper conditions (temperature, dustiness...)
  • Upgrades or add-ons that are not officially supported.
The warranty does not cover normal and expected wear and tear caused by using the printer for its intended purpose.

How to handle a warranty case 

Any warranty case must be submitted to our official support channels (chat or email). In case the product was bought from a reseller, contact us first so that we can help you diagnose the problem, then turn to your reseller for spare parts if needed.

Documentation needed for a warranty case:

  1. The number of the original invoice containing the product (and the product's serial number).
  2. A brief description of the problem along with the clear evidence of its presence (e.g., photos or videos)

Specific cases

Limited warranty on consumables

Some parts of our products inevitably "get used up" over time. For these parts, specific conditions apply, unless failure has occurred due to a defect in materials or workmanship.

Powder-coated spring steel sheet

Smooth PEI covered spring steel sheet

Smooth PEI covered heatbed (MK2S)

Normal wear and tear is excluded from warranty.

SL1 exposure display

500 hours of printing

FEP film

10 print jobs*

* If used in accordance with the instructions in the Handbook, the life expectancy of the FEP foil is several times longer.

In case we have provided a free replacement part, the warranty does not reset. In compliance with the European and the Czech law, the original warranty period still applies.
In case you have sent a product back to us for repair, the warranty duration is "paused" during the time it is on the way back to us, in repair, and on its way back to you. In other words, the warranty is extended by the number of days that the product is gone for repair.
We do not have any agreement with any third-party Extended Warranty provider. If you are using such services, refer to the Terms and Conditions of your contract to see if and how it applies.


How did we do?