English
Login

Customer support

Relevant for

MK4 family
XL family
MMU family
MINI family
MK3 family
+
54 comments
 

32 comments

Log in  to post a comment
stulofty
I need help iv built my coreone and the left belt tensioner the nut is just spinning i can't tensioner the pully
Jan Kratochvíl
Hello. Please contact our support team via livechat.
Ramysi
Since when is the support so difficult? I need help for my mini printer and I can’t reach anyone at live chat, now it even disappeared. With mail I got not really good answers and it takes 1 to 2 days.
Jan Kratochvíl
Hello. Chat should be available 24/7 in the bottom right of the window. If you don't see it, try anonymous window or different browser.
YCD2138
Yes, getting any type of support or answers. Any timely manner is nearly impossible from Prusa. If I had known it was gonna be this difficult with their customer service, I wouldn’t have invested so much money so fast with them!
I boughtthe equipment based upon their reputation, but shame on me if I had known I would’ve continued to grow with bamboo lab for my Print farm expansion.
msgorla
Same here. I was happy to wait for their lead time, but they didn't respect the estimates, and it is impossible to get hold on the customer service.
Nairck
Why has the Core One Kit not shipped yet? Shipping on the last day of the month really isn’t “shipping starts in March”…

And now it seems to be the end of the business day for Prusa, so is it April now?
jimplatz
where can the e-shop be found ??