VAT (Value Added Tax) & Customs fees

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Orders within the EU

As of 1 July 2021, updated EU VAT rules for business-to-consumer (B2C) transactions will apply. We, therefore, charge Value Added Tax (VAT), of the Standard rate, set by the country/state the product is to be shipped.

You will see the price with and without the VAT amount (tax) during the checkout

Business-to-business (B2B)

You can receive the invoice without VAT if you have a valid EU VAT number. Check the option "I'm shopping as a company", and fill in the Identification number and the EU VAT number. The validity of the VAT number is always checked by the VIES VAT number validation engine.

Make sure to fill in all the fields correctly and confirm that the total amount in the order dues not have the VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our LiveChat for help.

The VAT number must be written in the format shown in the picture above, otherwise, it will not be taken into account by the system.

Business-to-business (B2B) VAT refund

If the order is paid with the VAT included, it is not possible to refund just the taxes from the order through the e-shop. If the order has not been shipped you can cancel the order before it is shipped. You will receive a full refund, and be able to make a new order without the taxes added. If the order has already been shipped, it is possible to request a refund in your country:

• Taxation and Customs Union
• Document information

Orders outside the EU

Importing a 3D printer from an EU country to a non-EU country involves multiple costs beyond the purchase price. When placing an order, the price paid does not include fees other than the product and shipping. The fees will be charged when the product reaches customs in your country. It is essential to factor in shipping, customs duties, customs broker, taxes, insurance, and additional fees to estimate the total cost accurately. These costs vary by destination country, HS code, and shipping method.

Different products have different HS (Harmonized System) codes. They are designed to be consistent internationally, with the first six digits standardized by the World Customs Organization (WCO). These six digits are used universally to classify goods and determine tariff rates, ensuring that all countries recognize the product in the same way. However, beyond these six digits, countries can extend the codes to eight or ten digits to meet their specific needs.

The customs clearance process has to be done on the customer's side, with the help of the customs broker they get from their carrier (DAP incoterms).

HS codes

Where to calculate import duty and tax