Payment options, Value Added Tax (VAT) & Customs
Our eshop supports several different payment options:
- Credit card
- Invoice payment
- E-shop voucher
- Personal pick-up & Cash payment
Paying with a credit card is easy and fast. After placing an order, you will be redirected to a secure payment website. Enter your credit card details and finalize the payment there.
Keep in mind that the payment is charged at the time of the order. Once the payment is processed successfully, you will receive an e-mail confirmation within a few minutes.
Troubleshooting credit card payment errors:
- Make sure that you are allowed to send over-seas payments. You can check that with your bank.
- If your card is new, make sure that it has been activated.
- If the payment failed and nothing was deducted from your account, try paying again using the same method.
- Make sure that your daily spending limit was not exceeded.
Invoice payment (wire transfer) is widely used for business orders. Once the order is placed, you will receive an invoice and instructions on how to finalize the payment via e-mail.
Schools and government organizations can ask for an exemption from paying upfront. Simply contact us at email@example.com (subject: school, government order), and we will do our best to help you out.
Paying with PayPal is easy and fast, but an active user account is required. After placing an order, you will be redirected to the PayPal website. Then, log in to your PayPal account and finalize the payment.
Keep in mind that payment is charged at the time of the order.
Note: This option is not available for orders from EU region.
Bitcoin payment option allows you to use your Bitcoins for direct purchases at our e-shop. Bitcoin/USD exchange rate is calculated in real-time using Coindesk Bitcoin Price Index (Coindesk BPI).
Any potential refunds are refunded with your local currency.
If you have received a voucher for our e-shop, you can redeem it during the checkout. Simply fill in the voucher code into the VOUCHERS field and press OK. Your voucher will be checked, and if everything is okay, it will be applied to the current order.
Personal pick-up & Cash payment
This option allows you to collect the order at our warehouse in Prague. The order must be pre-paid, or if Cash on pickup payment method is selected, it can be paid in Czech crowns only.
To make this option available, choose the Czech Republic in the Country list at the checkout. Lead-time still applies to selected products even with the Personal pick-up option.
Value Added Tax (VAT) & Customs
European Union orders
Orders shipped within the European Union or the EEA (European Economic Area) include VAT of the Czech Republic.
You will see the VAT amount during the checkout.
You can receive the invoice without VAT if you fill in your Company name, Identification number and EU VAT number. This number is being checked by VIES VAT number validation.
Make sure to fill in all the fields correctly. Otherwise, you will not receive the invoice without VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our Live Chat for help.
Orders outside of the European Union
We don't charge the VAT on packages to countries outside the European Union. However, you may need to pay the taxes, customs or import fees once you receive the product, depending on the policy of your local customs office.
Please contact your local customs office to learn more about customs, import tax, and related charges.
We did our best to compile a list of common custom charges in the table below, yet we still suggest contacting the customs office for more accurate information.
|Country||Limit for no customs charge (shipping incl.)||Original Prusa i3 MK3 kit||Original Prusa i3 MK3 complete||1 spool of filament|
|United States||800 USD||0||32 USD||0|
|Canada||20 CAD||37.45 CAD||50 CAD||0|
|Australia||1000 AUD||193 AUD||227 AUD||0|
|Switzerland||None||69 CHF||75 CHF||3 CHF|
|Norway||None||1510 NOK||2000 NOK||81 NOK|
|South Korea||150000 KRW||91692 KRW||122859 KRW||0|
|Israel||1866 NIS||671 NIS||841 NIS||137 NIS|
|Mexico||600 MXN||2650 MXN||3590 MXN||176 MXN|
|New Zealand||250 NZD||278 NZD||393 NZD||31 NZD|
|Argentina||None||9751 ARS||17109 ARS||793 ARS|
|India||None||23052 INR||31334 INR||900 INR|
|Singapore||400 SGD||79 SGD||107 SGD||0|
|South Africa||None||1706 ZAR||2273 ZAR||59 ZAR|
|Thailand||1000 THB||1897 THB||2578 THB||119 THB|
|Japan||10000 JPY||7460 JPY||9100 JPY||0|
|Saudi Arabia||375 SAR||342 SAR||463 SAR||11 SAR|
|Brazil||None||1078 BRL||1453 BRL||247 BRL|
|United Arab Emirates||1000 AED||330 AED||453 AED||11 AED|
|Chile||None||112200 CLP||152450 CLP||0|
|Taiwan||None||2057 TWD||2826 TWD||0|
|Colombia||None||524670 COP||722850 COP||30800 COP|
|Turkey||75 TRY||924 TRY||1100 TRY||0|
|Philippines||None||5230 PHP||7252 PHP||329 PHP|
|Costa Rica||None||128985 CRC||174321 CRC||9750 CRC|
Do not hesitate to contact us at firstname.lastname@example.org if you would have any further questions.