Payment options, Value Added Tax (VAT) & Customs

Updated 1 month ago ​by Martin Bach

Our online store supports several different payment options:

  • Credit card
  • Invoice payment
  • PayPal
  • Bitcoin
  • E-shop voucher
  • Personal pick-up & Cash payment 
We accept payments in US Dollar (USD), Euro (EUR), Pound (GBP), Czech koruna (CZK) and Złoty (PLN)
Credit card 

Paying with a credit card is easy and fast. After placing an order, you will be redirected to a secure payment website. Enter your credit card details and finalize the payment there.

Keep in mind that the payment is charged at the time of the order. Once the payment is processed successfully, you will receive an e-mail confirmation within a few minutes.

Troubleshooting credit card payment errors:

  • Make sure that you are allowed to send over-seas payments. You can check that with your bank.
  • If your card is new, make sure that it has been activated.
  • If the payment failed and nothing was deducted from your account, try paying again using the same method.  
  • Make sure that your daily spending limit was not exceeded.
Invoice payment

Invoice payment (wire transfer) is widely used for business orders. Once the order is placed, you will receive an invoice and instructions on how to finalize the payment via e-mail. 

Please keep in mind that we can't send orders before we receive the payment is received and paired with your order. Usually, it takes 5 business days until wire transfer payments are received and confirmed.
PayPal 

Paying with PayPal is easy and fast, but an active user account is required. After placing an order, you will be redirected to the PayPal website. Then, log in to your PayPal account and finalize the payment.

Keep in mind that payment is charged at the time of the order. 

Note: This option is not available for orders from EU region

    Bitcoin 

    Bitcoin payment option allows you to use your Bitcoins for direct purchases at our e-shop. Bitcoin/USD exchange rate is calculated in real-time using Coindesk Bitcoin Price Index (Coindesk BPI).

    Any potential refunds are refunded with your local currency.

    E-shop vouchers

    If you have received a voucher for our e-shop, you can redeem it during the checkout. Simply fill in the voucher code into the VOUCHERS field and press OK. Your voucher will be checked, and if everything is okay, it will be applied to the current order.

    Remember to use the voucher before finalizing the order. Vouchers cannot be used on already processed orders.
    Personal pick-up & Cash payment

    This option allows you to collect the order at our warehouse in Prague. The order must be pre-paid, or if Cash on pickup payment method is selected, it can be paid in Czech crowns only. 

    To make this option available, choose the Czech Republic in the Country list at the checkout. Lead-time still applies to selected products even with the Personal pick-up option. 

    Value Added Tax (VAT) & Customs

    European Union orders

    Orders shipped within the European Union or the EEA (European Economic Area) include VAT of the Czech Republic. 

    You will see the VAT amount during the checkout. 

    You can receive the invoice without VAT if you fill in your Company name, Identification number and EU VAT number. This number is being checked by VIES VAT number validation

    Make sure to fill in all the fields correctly. Otherwise, you will not receive the invoice without VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our Live Chat for help. 

    Orders outside of the European Union 

    We don't charge the VAT on packages to countries outside the European Union. However, you may need to pay the taxes, customs or import fees once you receive the product, depending on the policy of your local customs office.

    Please contact your local customs office to learn more about customs, import tax, and related charges.

    We did our best to compile a list of common custom charges in the table below, yet we still suggest contacting the customs office for more accurate information.

    This table is only an estimate; real charges may differ.
     

     


    CountryLimit for no customs charge (shipping incl.)Original Prusa i3 MK3 kitOriginal Prusa i3 MK3 assembled printer
    1 spool of filament
    United States800 USD 032 USD0
    Canada20 CAD37.45 CAD50 CAD0
    Australia1000 AUD193 AUD227 AUD0
    SwitzerlandNone69 CHF75 CHF3 CHF
    NorwayNone1510 NOK2000 NOK81 NOK
    South Korea150000 KRW91692 KRW122859 KRW0
    Israel1866 NIS671 NIS841 NIS137 NIS
    Mexico600 MXN2650 MXN3590 MXN176 MXN
    New Zealand250 NZD278 NZD393 NZD31 NZD
    ArgentinaNone
    9751 ARS17109 ARS793 ARS
    IndiaNone23052 INR31334 INR900 INR
    Singapore400 SGD79 SGD107 SGD0
    South AfricaNone1706 ZAR2273 ZAR59 ZAR
    Thailand1000 THB1897 THB2578 THB119 THB
    Japan10000 JPY7460 JPY9100 JPY0
    Saudi Arabia375 SAR342 SAR463 SAR11 SAR
    BrazilNone1078 BRL1453 BRL247 BRL
    United Arab Emirates1000 AED330 AED453 AED11 AED
    Hong KongNone000
    ChileNone112200 CLP152450 CLP0
    TaiwanNone2057 TWD2826 TWD0
    ColombiaNone524670 COP722850 COP30800 COP
    Turkey75 TRY924 TRY1100 TRY0
    Malaysia500 MYR000
    PhilippinesNone5230 PHP7252 PHP329 PHP
    Costa RicaNone128985 CRC174321 CRC9750 CRC

    Do not hesitate to contact us at info@prusa3d.com if you would have any further questions.


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