Payment options, Value Added Tax (VAT) & Customs

Updated 1 month ago ​by Martin Bach

Our online store supports several different payment options:

  • Credit card
  • Invoice payment
  • PayPal
  • Bitcoin
  • E-shop voucher
  • Personal pick-up & Cash payment 
We accept payments in US Dollar (USD), Euro (EUR), Pound (GBP), Czech koruna (CZK) and Złoty (PLN)
Credit card 

Paying with a credit card is easy and fast. After placing an order, you will be redirected to a secure payment website. Enter your credit card details and finalize the payment there.

Keep in mind that the payment is charged at the time of the order. Once the payment is processed successfully, you will receive an e-mail confirmation within a few minutes.

Troubleshooting credit card payment errors:

  • Make sure that you are allowed to send over-seas payments. You can check that with your bank.
  • If your card is new, make sure that it has been activated.
  • If the payment failed and nothing was deducted from your account, try paying again using the same method.  
  • Make sure that your daily spending limit was not exceeded.
Invoice payment

Invoice payment (wire transfer) is widely used for business orders. Once the order is placed, you will receive an invoice and instructions on how to finalize the payment via e-mail. 

Please keep in mind that we can't send orders before we receive the payment is received and paired with your order. Usually, it takes 5 business days until wire transfer payments are received and confirmed.
PayPal 

Paying with PayPal is easy and fast, but an active user account is required. After placing an order, you will be redirected to the PayPal website. Then, log in to your PayPal account and finalize the payment.

Keep in mind that payment is charged at the time of the order. 

Note: This option is not available for orders from EU region

Bitcoin 

Bitcoin payment option allows you to use your Bitcoins for direct purchases at our e-shop. Bitcoin/USD exchange rate is calculated in real-time using Coindesk Bitcoin Price Index (Coindesk BPI).

Any potential refunds are refunded with your local currency.
E-shop vouchers

If you have received a voucher for our e-shop, you can redeem it during the checkout. Simply fill in the voucher code into the VOUCHERS field and press OK. Your voucher will be checked, and if everything is okay, it will be applied to the current order.

Remember to use the voucher before finalizing the order. Vouchers cannot be used on already processed orders.
Personal pick-up & Cash payment

This option allows you to collect the order at our warehouse in Prague. The order must be pre-paid, or if Cash on pickup payment method is selected, it can be paid in Czech crowns only. 

To make this option available, choose the Czech Republic in the Country list at the checkout. Lead-time still applies to selected products even with the Personal pick-up option. 

Value Added Tax (VAT) & Customs

European Union orders

Orders shipped within the European Union or the EEA (European Economic Area) include VAT of the Czech Republic. 

You will see the VAT amount during the checkout. 

You can receive the invoice without VAT if you fill in your Company name, Identification number and EU VAT number. This number is being checked by VIES VAT number validation

Make sure to fill in all the fields correctly. Otherwise, you will not receive the invoice without VAT. If you believe that all information has been entered correctly and the system still shows an error, please check that VIES VAT number validation system is online or contact our Live Chat for help. 

Orders outside of the European Union 

We don't charge the VAT on packages to countries outside the European Union. However, you may need to pay the taxes, customs or import fees once you receive the product, depending on the policy of your local customs office.

Please contact your local customs office to learn more about customs, import tax, and related charges.

We did our best to compile a list of common custom charges in the table below, yet we still suggest contacting the customs office for more accurate information.

This table is only an estimate; real charges may differ.

Country

Limit for no customs charge (shipping incl.)

Original Prusa i3 MK3S kit

Original Prusa i3 MK3S assembled printer

1 spool of filament

United States

800 USD 

0 *

32 USD

0

Canada

20 CAD

110 CAD

130 CAD

4

Australia

1000 AUD

193 AUD

227 AUD

0

Switzerland

None

69 CHF

75 CHF

3 CHF

Norway

None

1510 NOK

2000 NOK

81 NOK

South Korea

150000 KRW

91692 KRW

122859 KRW

0

Israel

1866 NIS

671 NIS

841 NIS

137 NIS

Mexico

600 MXN

2650 MXN

3590 MXN

176 MXN

New Zealand

250 NZD

278 NZD

393 NZD

31 NZD

Argentina

None

18000 ARS

34000 ARS

1400 ARS

India

None

23052 INR

31334 INR

900 INR

Singapore

400 SGD

79 SGD

107 SGD

0

South Africa

None

1706 ZAR

2273 ZAR

59 ZAR

Thailand

1000 THB

1897 THB

2578 THB

119 THB

Japan

10000 JPY

7460 JPY

9100 JPY

0

Saudi Arabia

375 SAR

342 SAR

463 SAR

11 SAR

Brazil

None

1078 BRL

1453 BRL

247 BRL

United Arab Emirates

1000 AED

330 AED

453 AED

11 AED

Hong Kong

None

0

0

0

Chile

None

112200 CLP

152450 CLP

0

Taiwan

None

2057 TWD

2826 TWD

0

Colombia

None

524670 COP

722850 COP

30800 COP

Turkey

75 TRY

924 TRY

1100 TRY

0

Malaysia

500 MYR

0

0

0

Philippines

None

5230 PHP

7252 PHP

329 PHP

Costa Rica

None

128985 CRC

174321 CRC

9750 CRC

* (32 USD for version with both steel sheets)


____

Find out more troubleshooting tips here: Community Forum | Assembly Manuals | Youtube channel | info@prusa3d.com


How did we do?