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                  3. Selftest failed (XL)
                   

                  Contents

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                  Selftest failed (XL)

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                  XL
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                  On the Original Prusa XL, the selftest checks for issues in the assembly of the printer, its wiring and the electronic components. It is the first part of the Calibration Wizard, which is prompted automatically when you turn on the printer for the first time or after a Factory reset (XL). After the initial calibration is completed, the selftest can be initiated in LCD Menu - Calibration - Selftest.

                  During the selftest, do not manipulate or touch the printer, unless the printer prompts an action with instructions on the display. 
                  If the printer is placed on an unstable surface or if there is another running 3D printer next to it, it may affect the accuracy of the calibration negatively. The printer should be placed on a stable surface. 

                  Selftest procedure checks

                  • Test of the extruder and the print fan
                  • Test of the X, Y, and Z axis
                  • Proper connection of the heated bed and the hotend
                  • Loadcell test
                  • Setting up the filament sensor 

                  Selftest results

                  During the selftest, its results are shown on the screen, indicating success or fail for each point. Alternatively, the results can be shown at any time on the following path: LCD Menu - Calibrate - Diagnostics - Show selftest results.

                  Selftest errors

                  Test of the extruder and the print fan

                  The Original Prusa XL selftest procedure can determine which of the fans doesn't work. Check the one that is diagnosed as not OK.

                  • Make sure that both of your fans are correctly connected to the Dwarf board.
                  • Check for any blockage that could prevent either of the fans from spinning.

                  Test of the X, Y, and Z axis

                  The printer can determine if the components are moving correctly along each axis. 

                  In case of an issue on the X-axis, or on the Y-axis, make sure that there is no obstacle to the movement, and readjust the belt tension. 

                  Proper connection of the heated bed and the hotend

                  The selftest can determine a fault during the heating of a component, and the affected component. 

                  Heat up the affected component in [LCD Menu - Settings - Preheat], and see if any error appears: if it does, the error should have a QR code that redirects to the article that describes how to troubleshoot that particular error. 

                  Contact our customer support if you are on a different case, or in case of any doubts. 

                  Loadcell test

                  A functioning loadcell is fundamental for the Original Prusa XL to detect that the nozzle is close enough to the steel sheet for printing, and to avoid damage that would be caused by the nozzle digging into the steel sheet. 

                  • Make sure that the loadcell is correctly connected to the Dwarf board. 
                  • Make sure that the surface the printer is on is as stable as possible: any form of vibration propagated to the surface under the printer, or a not fully stable surface under the printer, might cause a false reading on the loadcell, causing it to fail the selftest. 

                  Filament sensor

                  The Original Prusa XL is equipped with two filament sensors: the first one is located on the side, close to the input of the PTFE tube where you feed the filament. The second one is located in the extruder. Both filament sensors are necessary for the correct filament retraction: when the sensor on the side detects that the filament has run out, the filament will be retracted in time. 

                  • Make sure that the extruder filament sensor is correctly connected to the Dwarf board.
                  • Make sure that the side filament sensor is correctly connected.
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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Extruder blob
                      • Multimeter usage
                      • PrusaLink Troubleshooting
                      • Homing error Z #17301 (XL)
                      • Modular bed error #17501 (XL)
                      • Dwarf error #17502 (XL)
                      • Nozzle Cleaning Failed #17834 (XL)
                      • Extruder preheat error #17202 (XL)
                      • Extruder thermal runaway #17204 (XL)
                      • Extruder Mintemp error #17208 (XL)
                      • Extruder Maxtemp error #17206 (XL)
                      • Puppy error #17514 (XL)
                      • No FW on USB flash drive #17604 (XL)
                      • Unsupported printer model #17610 (XL)
                      • Unsupported Buddy FW #17611 (XL)
                      • USB flash error #17613 (XL)
                      • Invalid FW size on USB flash drive #17603 (XL)
                      • USB flash drive not connected #17602 (XL)
                      • Firmware missing #17612 (XL)
                      • FW in internal flash corrupted #17608 (XL)
                      • Hash verification failed #17607 (XL)
                      • Imposter! Fake signature #17606 (XL)
                      • Flash erase error #17605 (XL)
                      • Unsupported firmware BBF file #17614 (XL)
                      • Modular bed error #17250 (XL)
                      • Toolchanger error #17135 (XL) #36135 (CORE One INDX)
                      • Extruder temp not matching #17210 (XL)
                      • Modular bed error #17251 (XL)
                      • Modular bed error #17252 (XL)
                      • Modular bed error #17253 (XL)
                      • Modular bed error #17254 (XL)
                      • Modular bed error #17256 (XL)
                      • Modular bed error #17257 (XL)
                      • Modular bed error #17302 (XL)
                      • Modular bed error #17303 (XL)
                      • Dwarf error #17503 (XL)
                      • ESP error #17505 (XL)
                      • ESP error #17506 (XL)
                      • ESP error #17504 (XL)
                      • Emergency stop #17510 (XL)
                      • Puppy error #17511 (XL)
                      • Puppy error #17512 (XL)
                      • Puppy error #17513 (XL)
                      • Puppy error #17515 (XL)
                      • Puppy error #17516 (XL)
                      • Puppy error #17517 (XL)
                      • Puppy error #17518 (XL)
                      • Puppy error #17519 (XL)
                      • Puppy error #17520 (XL)
                      • Puppy error #17521 (XL)
                      • Puppy error #17522 (XL)
                      • Selftest failed (XL)
                      • Filament not loading (XL)
                      • Clogged hotend (XL)
                      • Heatbreak Mintemp error #17211 (XL)
                      • Heatbreak Maxtemp error #17212 (XL)
                      • Homing error X #17304 (XL)
                      • Homing error Y #31305 (CORE One) #35305 (CORE One L) #36305 (CORE One INDX) #17305 (XL)
                      • USB Port Overcurrent #17306 (XL)
                      • USB Device Overcurrent #17307 (XL)
                      • I2C Send Failed #17311 (XL)
                      • I2C Send Busy #17312 (XL)
                      • I2C Send Timeout #17313 (XL)
                      • I2C Send Undefined #17314 (XL)
                      • I2C Receive failed #17315 (XL)
                      • EEPROM I2C Receive Busy #17316 (XL)
                      • I2C Receive Timeout #17317 (XL)
                      • I2C Receive undefined #17318 (XL)
                      • Modular Bed Error #17319 (XL)
                      • Out of memory #17507 (XL)
                      • PNG Buffer Full #17508 (XL)
                      • Loadcell not calibrated #17523 (XL)
                      • Loadcell tare error #17524 (XL)
                      • Loadcell tare failed #17525 (XL)
                      • Loadcell measure failed #17526 (XL)
                      • Loadcell Bad Configuration #17527 (XL)
                      • Loadcell timeout #17528 (XL)
                      • LED Memory Error #17529 (XL)
                      • Marlin Request Timeout #17530 (XL)
                      • BBF Allocation Failed #17531 (XL)
                      • BBF Initialization failed #17532 (XL)
                      • Modular Bed Error #17320 (XL)
                      • Tangled filament
                      • Factory reset (CORE One L, CORE One, MK4/S, MK3.9/S, MK3.5/S, MINI/+, XL)
                      • Nextruder filament sensor (CORE One, CORE One L, MK4/S, MK3.9/S, XL/+)
                      • XY probe unstable #17105 (XL)
                      • XY position invalid #17106 (XL)
                      • Pin not reached #17107 (XL)
                      • Dock position out of bounds #17103 (XL)
                      • Tool offset out of bounds #17104 (XL)
                      • ESP not connected #17533 (XL)
                      • Connect Registration Failed
                      • Connect Registration Failed #17401 (XL)
                      • Selftest failed (XL multi-tool)
                      • Blue Screen of Death (BSOD) #31538 (CORE One) #35538 (CORE One L) #36538 (CORE One INDX) #26538 (MK4S) #13538 (MK4) #27538 (MK3.9S) #17538 (XL) #21538 (MK3.9) #28538 (MK3.5S) #23538 (MK3.5) #12538 (MINI)
                      • Stuck filament detection #31101 (CORE One) #35101 (CORE One L) #26101 (MK4S) #13101 (MK4) #27101 (MK3.9S) #21101 (MK3.9) #17108 (XL)
                      • Hotend Heater Overcurrent #17322
                      • Heatbed temp not matching #17209 (XL)
                      • Toolchanger problem #17813 (XL multi-tool)
                      • Under-extrusion (Nextruder printers)
                      • EXTRUDER ERROR #17536 (XL)
                      • Filament sensor stuck #31113 (CORE One) #35113 (CORE One L) #36113 (CORE One INDX) #17113 (XL) #26113 (MK4S) #13113 (MK4) #27113 (MK3.9S) #21113 (MK3.9) #28113 (MK3.5S) #23113 (MK3.5) #12113 (MINI/+)
                      • Homing error X #31304 (CORE One) #35304 (CORE One L) #36304 (CORE One INDX) #17304 (XL)
                      • Crash recovery repeated crash #31811 (CORE One) #35811 (CORE One L) #26811 (MK4S) #13811 (MK4) #27811 (MK3.9S) #21811 (MK3.9) #28811 (MK3.5S) #23811 (MK3.5) #17811 (XL) #12811 (MINI)
                      • Clogged nozzle (CORE One, CORE One L, XL, MK4/S, MK3.9/S)
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages

                  6 comments

                  Log in  to post a comment
                  3D Volunteer
                  •
                  Is there legitimate Prusa support available for XL Multi-Tool fan test fails? The test itself is practically useless as it only provides a work/no work result? Is a fan test diagnostic available that can help identify the cause of the fan test fail?

                  The only information available addressing this problem is via the community forums, and no offense meant to community members, but that information is the very definition of "shotgun" trouble shooting. Running a test until it passes? Not helpful for Prusa or the XL community.

                  Who at Prusa is responsible for managing the XL platform and when will that person address this issue?
                  Reply
                  James Ramsey
                  •
                  For the multi-tool version of the XL, the fan test might fail if the fan shroud is mounted but succeed otherwise (https://help.prusa3d.com/article/selftest-failed-xl-multi-tool_686941), and this seems to apply to the single-tool XL as well.

                  Seems rather bizarre. What are the physics of what's going on?
                  Reply
                  Be-Mates
                  •
                  Had problems with Z-Axis self-test, took me some time to figure it out. It was simply because I had an other printer working on the same bench.
                  -> The vibration of the other printer were enough to disturb the loadcell when homing for the Z-Axis. Move the printer on it's own table, no more problems.
                  Reply
                  Norman Lindsey
                  •
                  it appears my 1 - 2 - 3 filament sensor assembly is missing the filament sensors. When I insert filament on the 4-5 side there is noticeable resistance until the sensor lifts and closes the switch, so heads 4-5 are calibrated.
                  I can't work out how to disassemble the sensor to see if something is stuck.
                  Reply
                  Bill Langlais
                  •
                  On first power up, first run, fans are failing. One through 4 on a five tool XL
                  Reply
                  Bill Langlais
                  •
                  It is ridiculous that you time us out while we are waiting in the que.  I am assembling a XL I just recieved and I have spent hours waiting and being dropped.  My last wait was just aproaching a hour when you dropped me with the que saying I have 2 minutes to go.  Now I have an intial wait time of longer then when I started this series of quing up and being dropped!   At least you could check the que and look for people that were waiting before, got dropped and are back in que waiting again.
                   
                  My printer is assebled but failing the intial tests with afain rpm failed error your trouble shooting steps only suggest checking the wiring which I have done!  So how long am I going to have to wait with you dropping me while I am waiting in the que.  This shows no regard for customers that spen thousands of dollars for your printers and then have to spend many hours because your chat support software does not allow people to wait more then a specific amount of time when your ques are to long for this to be adequate.
                  How about not being sorry about making me wait and fix the problem with your chat software!!!!!!   tHIS IS COMPLETLEY UNACCEPTABLE!
                   
                  Reply