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                  1. Support
                  2. Printer troubleshooting
                  3. Heatbed Port Overcurrent #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI) #36309 (INDX)
                   

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                  Heatbed Port Overcurrent

                  #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI) #36309 (INDX)

                  Relevant for

                  MK4 family
                  MK3.9 family
                  MK3.5 family
                  MINI family
                  CORE One family
                  +
                  34 comments
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                  What happened?

                  Your printer is showing the message: "Overcurrent detected on xBuddy/Buddy heatbed port, disconnect the device."

                  Error name: Heatbed Port Overcurrent

                  Error code: #36309 (INDX) #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI)

                  The error is shown when there is a damaged cable on the heatbed or any of its connections.

                  How to fix it?

                  CORE One L

                  Do not access or remove panels or disassemble components on the heatbed and surrounding parts, including cables, as this can pose a safety risk due to electronics. 
                  Report the issue to our 24/7 technical support, and we will guide you through the next steps. 

                  CORE One, MK4/S, MK3.9/S, MK3.5/S, MINI/+

                  Before manipulating any cables or electronic components, ensure the printer is fully cooled down to room temperature and switched off. 
                  Avoid touching the surface of the xBuddy/Buddy mainboard, touch it only from its edges. 

                  The most likely cause of this issue is damage to the heatbed cable. Check the path between the heatbed and the xBuddy/Buddy board, and see if there are any parts that are broken or pinched.

                  In case there is no damage, check the cable connection to the heatbed and to the xBuddy/Buddy board. Try reconnecting the connectors.

                  In rare cases, this error message can be shown in case of damage to the mainboard. So if the cables and connectors are intact, try checking the board for any damage. 

                   
                  CORE One heatbedMK4/S, MK3.9/S, MK3.5/S heatbed

                  xBuddy board (CORE One, MK4/S, MK3.9/S, MK3.5/S)

                   
                  MINI/+ heatbed (bottom)MINI/+ heatbed (top)


                  MINI/+ Buddy board MINI/+ Buddy board 
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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Multimeter usage
                      • PrusaLink Troubleshooting
                      • Hotend preheat error #31202 (CORE One) #35202 (CORE One L) #26202 (MK4S) #13202 (MK4) #27202 (MK3.9S) #21202 (MK3.9) 
                      • Hotend thermal runaway #31204 (CORE One) #35204 (CORE One L) #26204 (MK4S) #13204 (MK4) #27204 (MK3.9S) #21204 (MK3.9)
                      • Hotend mintemp error #31208 (CORE One) #35208 (CORE One L) #26208 (MK4S) #13208 (MK4) #27208 (MK3.9S) #21208 (MK3.9)
                      • Bed mintemp error #31207 (CORE One) #35207 (CORE One L) #36207 (CORE One INDX) #26207 (MK4S) #13207 (MK4) #27207 (MK3.9S) #21207 (MK3.9) #28207 (MK3.5S) #23207 (MK3.5)
                      • Bed maxtemp error #31205 (CORE One) #35205 (CORE One L) #36205 (CORE One INDX) #26205 (MK4S) #13205 (MK4) #27201 (MK3.9S) #21201 (MK3.9) #28201 (MK3.5S) #23201 (MK3.5)
                      • Homing error Y #31305 (CORE One) #35305 (CORE One L) #36305 (CORE One INDX) #17305 (XL)
                      • Heatbed Port Overcurrent #31309 (CORE One) #35309 (CORE One L) #26309 (MK4S) #13309 (MK4) #27309 (MK3.9S) #21309 (MK3.9) #28309 (MK3.5S) #23309 (MK3.5) #12309 (MINI) #36309 (INDX)
                      • MMU Overcurrent #31310 (CORE One) #35310 (CORE One L) #26310 (MK4S) #13310 (MK4) #27310 (MK3.9S) #21310 (MK3.9) #28310 (MK3.5S) #23310 (MK3.5)
                      • I2C Send failed #31311 (CORE One) #35311 (CORE One L) #36311 (CORE One INDX) #26311 (MK4S) #13311 (MK4) #27311 (MK3.9S) #21311 (MK3.9) #28311 (MK3.5S) #23311 (MK3.5) #12311 (MINI/+)
                      • Loadcell Not Calibrated #31523 (CORE One) #35223 (CORE One L) #26523 (MK4S) #13523 (MK4) #27523 (MK3.9S) #21523 (MK3.9)
                      • Loadcell Measure Failed #31526 (CORE One) #35526 (CORE One L) #36526 (CORE One INDX) #26526 (MK4S) #13526 (MK4) #27526 (MK3.9S) #21526 (MK3.9) #36526 (CORE One INDX)
                      • Loadcell Bad Configuration #31527 (CORE One) #35527 (CORE One L) #36527 (CORE One INDX) #26527 (MK4S) #13527 (MK4) #27527 (MK3.9S) #21527 (MK3.9)
                      • Loadcell Timeout #31528 (CORE One) #35528 (CORE One L) #26528 (MK4S) #36528 (CORE One INDX) #13528 (MK4) #27528 (MK3.9S) #21528 (MK3.9)
                      • Heatbreak MINTEMP Error #31211 (CORE One) #35211 (CORE One L) #26211 (MK4S) #13211 (MK4) #27211 (MK3.9S) #21211 (MK3.9)
                      • Homing error X #26304 (MK4S) #13304 (MK4) #27304 (MK3.9S) #21304 (MK3.9) #28304 (MK3.5S) #23304 (MK3.5)
                      • Factory reset (CORE One L, CORE One, MK4/S, MK3.9/S, MK3.5/S, MINI/+, XL)
                      • Nextruder filament sensor (CORE One, CORE One L, MK4/S, MK3.9/S, XL/+)
                      • Hotend preheat error #28202 (MK3.5S) #23202 (MK3.5)
                      • Hotend thermal runaway #28204 (MK3.5S) #23204 (MK3.5)
                      • Hotend mintemp error #28208 (MK3.5S) #23208 (MK3.5)
                      • Hotend temp not matching #28210 (MK3.5S) #23210 (MK3.5)
                      • Stuck filament detection #31101 (CORE One) #35101 (CORE One L) #26101 (MK4S) #13101 (MK4) #27101 (MK3.9S) #21101 (MK3.9) #17108 (XL)
                      • Heatbed temp not matching #31209 (CORE One) #35209 (CORE One L) #26209 (MK4S) #13209 (MK4) #27209 (MK3.9S) #21209 (MK3.9) #28209 (MK3.5S) #23209 (MK3.5)
                      • Hotend temp not matching #31210 (CORE One) #35210 (CORE One L) #26210 (MK4S) #13210 (MK4) #27210 (MK3.9S) #21210 (MK3.9)
                      • Loadcell troubleshooting
                      • Nozzle Timeout #31819 (CORE One) #35819 (CORE One L) #36819 (CORE One INDX) #26819 (MK4S) #13819 (MK4) #27819 (MK3.9S) #21819 (MK3.9) #28819 (MK3.5S) #23819 (MK3.5) #17819 (XL) #12819 (MINI)
                      • Uneven bed #31111 (CORE One) #35111 (CORE One L) #36111 (CORE One INDX)
                      • Filament sensor stuck #31113 (CORE One) #35113 (CORE One L) #36113 (CORE One INDX) #17113 (XL) #26113 (MK4S) #13113 (MK4) #27113 (MK3.9S) #21113 (MK3.9) #28113 (MK3.5S) #23113 (MK3.5) #12113 (MINI/+)
                      • Chamber MAXTEMP error #31214 (CORE One) #35214 (CORE One L) #36214 (CORE One INDX)
                      • Homing error X #31304 (CORE One) #35304 (CORE One L) #36304 (CORE One INDX) #17304 (XL)
                      • Puppy error #31511 (CORE One) #35511 (CORE One L) #36511 (CORE One INDX)
                      • Puppy error #31513 (CORE One) #35513 (CORE One L) #36513 (CORE One INDX)
                      • Fil. sensor troubleshooting #31114 (CORE One) #26114 (MK4S) #13114 (MK4) #27114 (MK3.9S) #21114 (MK3.9) #28114 (MK3.5S) #23114 (MK3.5)
                      • Chamber Mintemp error #31215 (CORE One) #35215 (CORE One L) #36215 (CORE One INDX)
                      • MCU in Buddy is overheated #31825 (CORE One) #35825 (CORE One L) #26825 (MK4S) #27825 (MK3.9S) #28825 (MK3.5S) #13825 (MK4) #21825 (MK3.9) #23825 (MK3.5) #17825 (XL) #12825 (MINI)
                      • The heatbed cooled down during the power outage #31808 (CORE One) #35808 (CORE One L) #26808 (MK4S) #27808 (MK3.9S) #28808 (MK3.5S) #13808 (MK4) #21808 (MK3.9) #23808 (MK3.5) #17808 (XL) 
                      • The G-code isn't fully compatible #31803 (CORE One) #26803 (MK4S) #27803 (MK3.9S) #28803 (MK3.5S) #13803 (MK4) #21803 (MK3.9) #23803 (MK3.5) #17803 (XL) #12803 (MINI)
                      • Filament not detected #31804 (CORE One) #35804 (CORE One L) #26804 (MK4S) #27804 (MK3.9S) #28804 (MK3.5S) #13804 (MK4) #21804 (MK3.9) #23804 (MK3.5) #17804 (XL) #12804 (MINI)
                      • Print preview unfinished selftest #31801 (CORE One) #35801 (CORE One L) #26801 (MK4S) #27801 (MK3.9S) #28801 (MK3.5S) #13801 (MK4) #21801 (MK3.9) #23801 (MK3.5) #17801 (XL) #12801 (MINI)
                      • Crash recovery axis long #31809 (CORE One) #35809 (CORE One L) #26809 (MK4S) #13809 (MK4) #27809 (MK3.9S) #21809 (MK3.9) #28809 (MK3.5S) #23809 (MK3.5) #17809 (XL) #12809 (MINI)
                      • Crash recovery repeated crash #31811 (CORE One) #35811 (CORE One L) #26811 (MK4S) #13811 (MK4) #27811 (MK3.9S) #21811 (MK3.9) #28811 (MK3.5S) #23811 (MK3.5) #17811 (XL) #12811 (MINI)
                      • Crash recovery axis short #31810 (CORE One) #35810 (CORE One L) #26810 (MK4S) #13810 (MK4) #27810 (MK3.9S) #21810 (MK3.9) #28810 (MK3.5S) #23810 (MK3.5) #17810 (XL) #12810 (MINI)
                      • Crash recovery home fail #31812 (CORE One) #35812 (CORE One L) #26812 (MK4S) #13812 (MK4) #27812 (MK3.9S) #21812 (MK3.9) #28812 (MK3.5S) #23812 (MK3.5) #17812 (XL) #12812 (MINI)
                      • Loading obstruction #31119 (CORE One) #35119 (CORE One L) #17119 (XL)
                      • Homing calibration needed #31118 (CORE One) #35118 (CORE One L) #36118 (CORE One INDX)#17118 (XL)
                      • Calibrate homing from menu #31120 (CORE One) #35120 (CORE One L) #36120 (CORE One INDX) #17120 (XL)
                      • Chamber overheating #36260 (INDX) #31260 (CORE One) #35260 (CORE One L) #17260 (XL)
                      • Chamber temperature is critical #36261 (INDX) #31261 (CORE One L) #35261 (CORE One) #17261 (XL)
                      • Selftest failed (CORE One INDX)
                      • Selftest failed (CORE One/+)
                      • Clogged nozzle (CORE One, CORE One L, XL, MK4/S, MK3.9/S)
                      • Adjusting belt tension (CORE One/+, CORE One INDX, CORE One L/+)
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages

                  22 comments

                  Log in  to post a comment
                  lazor226
                  •
                  I had a small piece of metal wire touching the bed connector. (Likely a bristle from a wire brush)

                  Issue solved
                  Reply
                  Danshari
                  •
                  I checked all the connections, no issues. I'm guessing they sent me a bad board.
                  Reply
                  Henk
                  •
                  I checked all the cables and connections from the buddy board to the Heatbed I could not find anything wrong. I measured the resistance of the heatbed (MK4S) it was approx 3 Ohm.
                  I checked also the cables from and to the power supply. All OK, no short no open or intermediate connections found and also no bad isolation. The Buddy board does not show any visible damage.

                  After reassembling and running all tests, it worked well for3 Prints. Then the error message came again.
                  I preheated the bed to approx 40C first and then started a print the "normal" way, no problem anymore, The next 3 print (up to now) no problems.

                  To me it looks that sometimes the overcurrent detection is too sensitive. It has problems with the inrush current when Bed and Nozzle start heating together. Maybe the power supply has a problem with the start current, however it had no problem with it the last 1.5 years. I do not have a an oscilloscope the measure the inrush current.

                  Or it is some other firmware bug...... Maybe Prusa can look into the issue and give feedback.
                  Reply
                  nutzlosunfug
                  •
                  Thanks for the tip! Preheating the bed prevents the issue for me too.

                  I didn't use the printer for roundabout two month. Then I tried printing but I got the error several times when bed and nozzle started heating. I removed and reassembled the cables on the print bed and the buddy board but the issue prevailed. Luckily preheating the bed works.
                  I'm on firmware 6.4.0+11974 on a coreOne+
                  Reply
                  agi897123
                  •
                  Although the heatbed connectors seemed firmly tightened, that was the issue. Stuck a blade between the nut and the 3d printed nut housing so I could really tighten the connectors. The problem didn't resurface for the following 2 test prints.
                  Reply
                  agi897123
                  •
                  Nevermind. The issue keeps resurfacing every few hours/days. Extremely unreliable product and cheaply made (printed) critical parts.
                  Reply
                  Brandonforgie
                  •
                  So I constantly get this error. And cable is fine. Heat bed is fine. Not sure about the buddy board.
                  But when this happens, if I first preheat the printer to what ever filament I’m using, and let the printer get up to temp, then start what ever print. I no longer have the printer error out and restart. Leads me to believe it’s a coding/programming issue somewhere.
                  Reply