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                  1. Support
                  2. Printer troubleshooting
                  3. FINDA: Filament Stuck #04102 (MMU)
                   

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                  • What happened?
                  • How to fix it?

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                  FINDA: Filament Stuck

                  #04102 (MMU)

                  Relevant for

                  MMU2S
                  MMU3
                  19 comments
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                  What happened?

                  While the MMU unit was unloading a filament, the SuperFINDA sensor inside the selector stayed triggered/detecting a filament, while it shouldn’t. 

                  The superFINDA might be referred to as FINDA on the printer.

                  How to fix it?

                  Check if the filament has been unloaded or not.

                  If the filament has been unloaded, but the superFINDA is still triggered, open the Festo fitting connected to the selector, and check if there is anything stuck in the selector (e.g. broken filament, string).

                  Also, make sure that the superFINDA is working: FINDA setup and troubleshooting.

                  In case the filament is stuck between the MMU unit and the extruder, remove the PTFE tube from the FESTO fitting. Remove any debris that might be stuck in the PTFE tube. pull out approx. 40cm of filament and inspect it for indents. If there are any, cut off the damaged part of the filament, re-install the PTFE tube, and hit Retry.

                  Make sure that the tip of the filament is sharp, and not stringy or expanded so that the issue does not happen again.

                  If there is any debris or broken pieces of filament inside the selector, it can be cleared up using the 1.5mm Allen key, if you remove the FESTO fitting and move the selector all the way to the right. If the SuperFINDA sensor was triggered due to debris / broken filament, the actual filament might be far behind the pulley wheel and might need pushing into the MMU from the back, while retrying the loading operation.

                  Multi-material operation is sensitive to proper temperature settings. Check that you are using the correct settings for the given material in Slicer. Incorrect nozzle temperatures will cause issues with filament load/unload. Note that with MMU, some 3rd party filaments might behave differently than during the single-material operation even with the same settings.

                  Some filaments sensitive to moisture might need to be dried out before use. Moist filaments are usually more stringy and this might cause the filaments to jam. You can read more about how to lower the stringing in our Stringing and oozing article.

                  It is recommended to use only high-quality filaments. Certain poor-quality filaments or very specific filament types won’t work correctly with the MMU. In this case, change the slicer settings according to the manufacturer's instructions.

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                  Topics

                  • Troubleshooting
                    • Printer troubleshooting
                      • Factory reset (MMU2S pre firmware 1.0.6)
                      • MMU2S idler unable to move freely
                      • MMU2S Selector not moving
                      • MMU2S LEDs meaning
                      • Firmware updating issues (MK2.5S/MK3S+/MMU2S/MMU3)
                      • IR filament sensor calibration (MMU3, MMU2S)
                      • FINDA setup and troubleshooting
                      • Filament jam (MMU2S)
                      • Logging data over serial line (MMU2S)
                      • FINDA: Filament Stuck #04102 (MMU)
                      • MMU Overcurrent #31310 (CORE One) #35310 (CORE One L) #26310 (MK4S) #13310 (MK4) #27310 (MK3.9S) #21310 (MK3.9) #28310 (MK3.5S) #23310 (MK3.5)
                      • Tangled filament
                      • Status LED explained (MMU3)
                      • Factory Reset (MMU)
                      • TMC driver shorted #04304 (MMU)
                      • TMC driver shorted #04314 (MMU)
                      • TMC driver shorted #04324 (MMU)
                      • Blue Screen of Death (BSOD) #31538 (CORE One) #35538 (CORE One L) #36538 (CORE One INDX) #26538 (MK4S) #13538 (MK4) #27538 (MK3.9S) #17538 (XL) #21538 (MK3.9) #28538 (MK3.5S) #23538 (MK3.5) #12538 (MINI)
                      • Service menu - Factory Reset
                      • Service menu - Individual Filament Calibration
                      • SD cards and USB drives
                    • Diagnostics
                    • Print Quality Troubleshooting
                    • QR Error codes
                    • Print Error Messages

                  11 comments

                  Log in  to post a comment
                  Tom Kaitchuck
                  •
                  I experienced the same problem as Adams below. The MMU is trying to unload the filament but the extruder is not, it's gears are locked in place
                  Reply
                  adams.darryl
                  •
                  The filament is not coming out of the hot end, thats why the mmu cannot pull it out. I tried manually by temoving the ptfe tube from the hot mmu and pulling the filament. It wont come back from the hot end. The tip is 130deg, pla, prussament.
                  Reply
                  John Lamiet
                  •
                  I got this because I'm using cheap filament. It is stiff and fell over the spool flange and got stuck. I don't have such problems with higher quality filament but I'm getting better at fixing jams.
                  Reply
                  Gunda W
                  •
                  Hallo,
                  das Filament wird beim Laden in die MMU3 beschädigt. Es kann weder geladen noch entladen werden. Der Finda reagiert ordnungsgemäß. Das konnte ich testen.
                  Was könnte ich falsch gemacht haben beim Zusammenbau?
                  Das Filament ist erst kurz vor dem Versuch zu laden, ausgepackt worden. PLA von eSUN
                  OrderNr. 1733431480
                  [email protected]
                  Reply
                  Giuliano - Official Prusa CS
                  •
                  Hallo. Überprüfen Sie die Spannung der Idler-Schrauben oben auf dem Extruder: Wenn sie zu fest angezogen sind, können das Getriebe und die Lager auf dem Drehgelenk das Filament abwürgen.
                  Reply
                  rebelgnome
                  •
                  For me the issue was the F.I.N.D.A itself.. it was shorting out so hard to track. Required a replacement.
                  Reply